We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 123872 results
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Decision Reference DRN-3693275
14 Oct 2022 Berkshire Hathaway International Insurance Ltd UpheldInsuranceDRN-3693275 The complaint Mr P complains that Berkshire Hathaway International Insurance Ltd haven’t paid enough to settle his claim for the loss of his recovery truck under his commercial vehicle insurance policy. What happened Mr P’s recovery truck was stolen. At the time of the theft it... (3 pages)View decision -
Decision Reference DRN-3528361
14 Oct 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-3528361 The complaint Mr and Mrs G complain that Shawbrook Bank Limited (“Shawbrook”) has rejected the claim they made under sections 56 and 75 of the Consumer Credit Act 1974 (“the Act”) in relation to a solar panel system they say was misrepresented to them by the supplier. Backgroun... (5 pages)View decision -
Decision Reference DRN-3679230
14 Oct 2022 Omni Capital Retail Finance Limited UpheldConsumer CreditDRN-3679230 Complaint Mr S has complained that Omni Capital Retail Finance Limited (“Omni”) rejected his claim against it under Section 75 of the Consumer Credit Act 1974. Background Mr S bought solar panels for his home in 2018. The purchase was funded by a loan from Omni, and that busine... (3 pages)View decision -
Decision Reference DRN-3691014
14 Oct 2022 ITI Capital Limited UpheldInvestmentsDRN-3691014 The complaint Mr P has complained that ITI Capital Limited (‘ITI’) won’t provide him with a share certificate for a company in liquidation in which he is a shareholder. What happened In July 2020 Mr P’s two accounts, which he held with a previous firm that had gone into adminis... (3 pages)View decision -
Decision Reference DRN-3605910
14 Oct 2022 JLT Wealth Management Limited UpheldPensions and AnnuitiesDRN-3605910 The complaint Mr G complains about the advice given by JLT Wealth Management Limited (JLT) to transfer the benefits from his defined-benefit (DB) occupational pension scheme (OPS) to a personal pension. He says the advice was unsuitable for him and believes this has caused a fi... (8 pages)View decision -
Decision Reference DRN-3753774
14 Oct 2022 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3753774 The complaint Mrs O complains that Bank of Scotland plc (BoS) irresponsibly increased the limit on her credit card on three occasions, and that it unreasonably declined her application for a new credit card. What happened Mrs O applied for a credit card from BoS in October 2015... (4 pages)View decision -
Decision Reference DRN-3721924
14 Oct 2022 Jarvis Investment Management Limited UpheldInvestmentsDRN-3721924 The complaint Mrs B complains that Jarvis Investment Management Limited (“JIML”) incorrectly executed some sell limit orders for bonds she held through it. What happened On 11 February 2021 Mrs B instructed JIML to sell a number of her bonds under three separate sell limit orde... (4 pages)View decision -
Decision Reference DRN-3752763
14 Oct 2022 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3752763 The complaint Mr W complains about Bank of Scotland plc trading as Halifax’s refusal to meet his claim under Section 75 of the Consumer Credit Act 1974 (“Section 75”). What happened In December 2015 Mr W says he purchased an oven from an online retailer. I’ll call the retailer ... (4 pages)View decision -
Decision Reference DRN-3735521
14 Oct 2022 Aviva Insurance Limited UpheldInsuranceDRN-3735521 The complaint Mr and Mrs D are unhappy with how Aviva Insurance Limited handled some queries they made about their travel insurance policy. Mr and Mrs D said Aviva’s responses showed the policy provided to them included unfair terms. Mr and Mrs D said they also raised further q... (7 pages)View decision -
Decision Reference DRN-3754000
14 Oct 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3754000 The complaint A company, which I’ll refer to as R, complains about the way National Westminster Bank Plc closed one of its bank accounts. Miss O brings the complaint on R’s behalf. What happened Miss O told us: Up until March 2020, R received regular statements for the bank ac... (3 pages)View decision
