We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121876 results
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Decision Reference DRN-3416341
29 Jul 2022 Metro Bank PLC UpheldBanking and PaymentsDRN-3416341 The complaint Mr and Mrs N complain about the service provided by Metro Bank PLC when they were trying to withdraw funds from their savings account. What happened Mr and Mrs N opened an 18-month fixed term deposit savings account in 2019. In 2021, Mr N contacted Metro Bank to ... (3 pages)View decision -
Decision Reference DRN-3582508
29 Jul 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3582508 The complaint Mr J and Mrs J complain that National Westminster Bank Plc is charging interest on their property development borrowing. What happened Mr J and Mrs J say that in July 2019 NatWest agreed to stop charging interest on the borrowing. But that it has now started apply... (2 pages)View decision -
Decision Reference DRN-3559417
29 Jul 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3559417 The complaint Mr B is unhappy that Monzo Bank Ltd (“Monzo”) hasn’t reimbursed him after he was the victim of a scam. What happened Mr B received an email at work he believed to be from the CEO of the company asking him for his personal phone number. This email turned out to be ... (3 pages)View decision -
Decision Reference DRN-3616677
29 Jul 2022 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3616677 The complaint Miss P complains about the two credit limit increases made on her credit card account by Tesco Personal Finance PLC trading as Tesco Bank. She said neither of these increases was affordable for her, and she wanted Tesco to repay the interest she had been charged. ... (5 pages)View decision -
Decision Reference DRN-3360782
29 Jul 2022 Blue Motor Finance Ltd UpheldConsumer CreditPage 1 of 2The complaint Mr E complains that Blue Motor Finance Limited failed to reimburse him fully when it agreed to the rejection of a faulty car. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. The facts are not in dispute... (2 pages)View decision -
Decision Reference DRN-3606985
29 Jul 2022 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-3606985 The complaint Mr L complains about charges Mitsubishi HC Capital UK Plc, trading as Novuna Vehicle Solutions (“Novuna”) have asked him to pay since he returned a car he had been leasing through them. What happened The details of this complaint are well known to both parties, so... (2 pages)View decision -
Decision Reference DRN-3603155
29 Jul 2022 PayPal (Europe) Sarl et Cie SCA UpheldBanking and PaymentsDRN-3603155 The complaint Mr A has complained that PayPal (Europe) Sarl et Cie SCA (“PayPal”) unfairly refused him a refund under their Buyer Protection scheme – even though he proved he’d not received the goods he’d bought. What happened At the start of 2022, Mr A bought a new mobile phon... (3 pages)View decision -
Decision Reference DRN-3617598
29 Jul 2022 Wealthmasters Financial Management Ltd UpheldPensions and AnnuitiesDRN-3617598 The complaint Mr D says the advice given and the arrangements made by Wealthmasters Financial Management Ltd, to switch his money purchase (defined contribution) pension and three personal pensions into a Greyfriars Self-invested Personal Pension (SIPP), to be invested through ... (13 pages)View decision -
Decision Reference DRN-3600825
29 Jul 2022 TSB Bank plc UpheldBanking and PaymentsDRN-3600825 The complaint Miss R complained that TSB Bank plc (“TSB”) acted irresponsibly by providing her with an overdraft facility and increasing her overdraft limit. She is also unhappy TSB failed to cancel her debit card and send her a cash card as a replacement. She says this led to ... (3 pages)View decision -
Decision Reference DRN-3271496
29 Jul 2022 Martin Aitken Financial Services Limited UpheldPensions and AnnuitiesDRN-3271496 The complaint Mr C complains that Martin Aitken Financial Services Limited (‘MAFS’) recommended he transfer the benefits he held in two defined-benefit occupational pension schemes (‘DB schemes’) to a self-invested personal pension (‘SIPP’). The funds were subsequently invested... (10 pages)View decision
