We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
-
Decision Reference DRN-3348041
11 Apr 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3348041 The complaint Ms L is unhappy because HSBC UK Bank Plc (HSBC) did not reimburse the money she transferred to a fraudster. What happened What Ms L says Ms L says that on 27 March 2021 she received a call from someone who said he was from a court in London but was in fact a fraud... (6 pages)View decision -
Decision Reference DRN-3391888
11 Apr 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3391888 Complaint Mr B has complained about a loan AvantCredit of UK, LLC (“Avant Credit”) provided to him. He says the loan was unaffordable. Background Avant Credit provided Mr B with a loan for £2,000.00 in July 2015. This loan was due to be repaid in 36 monthly instalments of just ... (2 pages)View decision -
Decision Reference DRN-3332159
11 Apr 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3332159 Complaint Mr H has complained about a loan AvantCredit of UK, LLC (“Avant Credit”) provided to him. He says the loan was unaffordable. Background Avant Credit provided Mr H with a loan for £1,000.00 in April 2015. This loan was due to be repaid in 12 monthly instalments of just... (2 pages)View decision -
Decision Reference DRN-3412242
11 Apr 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3412242 Complaint Miss T has complained about loans AvantCredit of UK, LLC (“Avant Credit”) provided to her. She says the loans were unaffordable. Background Avant Credit provided Miss T with an initial loan for £2,300.00 in September 2015. This loan was due to be repaid in 36 monthly ... (3 pages)View decision -
Decision Reference DRN-3422423
11 Apr 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3422423 Complaint Mr C has complained that Loans 2 Go Limited (“L2G”) provided him with an unaffordable loan. Background L2G provided Mr C with a loan of £750 in March 2021. This loan had an APR of 1,013.2% and an 18-month term. This all meant the total amount repayable of £3,085.56 wa... (4 pages)View decision -
Decision Reference DRN-3424703
11 Apr 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3424703 Complaint Mr M has complained that Loans 2 Go Limited (“L2G”) provided him with an unaffordable loan. Background L2G provided Mr M with a loan of £3,000.00 in May 2021. This loan had an APR of 253.7% and an 18-month term. This all meant the total amount repayable of £8,688.00 w... (4 pages)View decision -
Decision Reference DRN-3414902
11 Apr 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3414902 Complaint Mr Z has complained about a loan AvantCredit of UK, LLC (“Avant Credit”) provided to him. He says the loan was unaffordable. Background Avant Credit provided Mr Z with a loan for £3,000.00 in May 2015. This loan was due to be repaid in 30 monthly instalments of around... (2 pages)View decision -
Decision Reference DRN-3367023
11 Apr 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3367023 Complaint Mr T has complained about a loan AvantCredit of UK, LLC (“Avant Credit”) provided to him. He says the loan was unaffordable. Background Avant Credit provided Mr T with a loan for £8,900.00 in May 2015. This loan was due to be repaid in 60 monthly instalments of just u... (2 pages)View decision -
Decision Reference DRN-3364879
9 Apr 2022 Madison CF UK Limited UpheldConsumer CreditDRN-3364879 The complaint Ms S has complained that Madison CF UK Limited trading as 118 118 Money lent to her irresponsibly. What happened Ms S borrowed £1,000 from Madison in October 2020. The loan was due to be repaid in 24 monthly instalments of about £72. The total amount repayable was... (4 pages)View decision -
Decision Reference DRN-3418661
9 Apr 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3418661 The complaint Ms P has complained that Loans2Go Limited lent to her irresponsibly. What happened I issued a provisional decision in March 2022 that I summarise below Ms P was given two loans by Loans2Go in 2019. Loan 1 in August 2019 was for £400 repayable over 18 months in mon... (4 pages)View decision
