We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
-
Decision Reference DRN-3425458
9 Apr 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3425458 The complaint Mr D complains that HSBC Bank UK Plc (“HSBC”) has refused to refund several payments he made to a fraudulent company (Boss Capital). These payments were made using Mr D’s HSBC Mastercard and Visa credit cards. What happened The circumstances of this complaint are... (5 pages)View decision -
Decision Reference DRN-3425453
9 Apr 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3425453 The complaint Mr S complains that NewDay Ltd (“NewDay”) has refused to refund transactions he believed he was making to a legitimate binary options company called Golden Markets, which he says turned out to be fraudulent. He made these transactions using his NewDay (Debenhams)... (6 pages)View decision -
Decision Reference DRN-3420539
8 Apr 2022 1plus1 Loans Limited UpheldConsumer CreditDRN-3420539 The complaint Mrs O complains about a loan from 1Plus1 Loans Limited, (“1Plus1”), which she says was unaffordable. The complaint is brought to this service on Mrs O’s behalf by a claims’ management company. But for ease I have referred below to all actions being taken by Mrs O.... (7 pages)View decision -
Decision Reference DRN-3423698
8 Apr 2022 Santander UK Plc UpheldMortgagesDRN-3423698 The complaint Mr and Mrs L complain that Santander UK Plc hasn’t provided them with information they requested about their mortgage. They’d like Santander to respond in full to all the questions set out in a letter provided to us. What happened Mr and Mrs L took out a mortgage ... (4 pages)View decision -
Decision Reference DRN-3425172
8 Apr 2022 Nationwide Building Society UpheldMortgagesDRN-3425172 The complaint Mr and Mrs I complain about unnecessary delays when they applied to port their mortgage with Nationwide Building Society. They say they had to apply to another lender. Mr and Mrs I ask for compensation for their financial loss, including the early repayment charge... (3 pages)View decision -
Decision Reference DRN-3303038
8 Apr 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-3303038 The complaint Mr K and Mrs K have complained that Shawbrook Bank Limited (“Shawbrook”) rejected their claim against it under section 75 of the Consumer Credit Act 1974 in relation to their purchase of some solar panels. Background Mr K and Mrs K bought solar panels for their ho... (2 pages)View decision -
Decision Reference DRN-3249061
8 Apr 2022 U K Insurance Limited UpheldInsuranceDRN-3249061 The complaint Mr and Mrs N complain that U K Insurance Limited (UKI) hasn’t settled a claim they made on their travel insurance policy. What happened Mr and Mrs N have travel insurance as a benefit of a packaged account with their building society. In May 2019, Mr and Mrs N boo... (4 pages)View decision -
Decision Reference DRN-3273787
8 Apr 2022 Lloyds Bank General Insurance Limited UpheldInsuranceDRN-3273787 The complaint Mrs M has complained about how Lloyds Bank General Insurance Limited (Lloyds) dealt with a claim under her home insurance policy. What happened Mrs M contacted Lloyds to make a claim for a water leak in her home. Lloyds arranged for trace and access to take place.... (2 pages)View decision -
Decision Reference DRN-3424249
8 Apr 2022 Compass Wealth Management Consultants Limited UpheldPensions and AnnuitiesDRN-3424249 The complaint Mr M complains that Compass Wealth Management Consultants Limited (Compass) enabled him to transfer his existing pensions before it had given him its recommendation and suitability report. And, when it did later send its report, it advised Mr M against transferrin... (10 pages)View decision -
Decision Reference DRN-3423974
8 Apr 2022 Yorkshire Building Society UpheldBanking and PaymentsDRN-3423974 The complaint Mrs P complains that Yorkshire Building Society did not allow her to move her matured funds into a product she wanted them to be transferred into. What happened Mrs P had a cash Individual Savings Account (ISA) with Yorkshire Building Society (YBS), which the fixe... (4 pages)View decision
