We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3390999
8 Apr 2022 Highway Insurance Company Limited UpheldInsuranceDRN-3390999 The complaint Mr B has complained about the delay Highway insurance Company Limited caused and the cash settlement offer it made when he made a claim under his specialist vehicle insurance policy. All reference to the insurer Highway in my decision includes its agents. What hap... (3 pages)View decision -
Decision Reference DRN-3418403
8 Apr 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3418403 The complaint A company, which I’ll refer to as “P”, complains that National Westminster Bank Plc (“NatWest”) delayed returning its funds after the bank decided to close its account. P’s director, Mr L, brings the complaint on the company’s behalf. He is represented in doing so... (4 pages)View decision -
Decision Reference DRN-2841616
8 Apr 2022 Metro Bank PLC UpheldBanking and PaymentsDRN-2841616 The complaint Mr C complains Metro Bank PLC told him he was having problems receiving one-time passcodes (an “OTP”) because of his mobile’s signal when that wasn’t the case. He also complains he spent a lot of time speaking to Metro PLC before the problem was resolved. What hap... (2 pages)View decision -
Decision Reference DRN-3387736
8 Apr 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3387736 The complaint Mrs K complains that AvantCredit of UK, LLC (“AvantCredit”) lent her a loan she couldn’t afford. What happened The details of this complaint are well known to both parties, so I won’t repeat them all again here. AvantCredit lent Mrs K £3800 in December 2015, this ... (2 pages)View decision -
Decision Reference DRN-3400649
8 Apr 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3400649 Complaint Mr B has complained about a loan AvantCredit of UK, LLC (“Avant Credit”) provided to him. He says the loan was unaffordable. Background Avant Credit provided Mr B with a loan for £6,100.00 in January 2016. This loan was due to be repaid in 60 monthly instalments of ju... (2 pages)View decision -
Decision Reference DRN-3400291
8 Apr 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3400291 Complaint Ms S has complained about a loan AvantCredit of UK, LLC (“Avant Credit”) provided to her. She says the loan was provided at a time when she was already struggling and couldn’t afford the payments. Background Avant Credit provided Ms S with a loan for £1,000.00 in Sept... (2 pages)View decision -
Decision Reference DRN-3393688
8 Apr 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3393688 Complaint Mr M has complained about a loan AvantCredit of UK, LLC (“Avant Credit”) provided to him. He says the loan was unaffordable. Background Avant Credit provided Mr M with a loan for £2,000.00 in March 2016. This loan was due to be repaid in 48 monthly instalments of arou... (2 pages)View decision -
Decision Reference DRN-3410176
8 Apr 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3410176 Complaint Mr W has complained about a loan AvantCredit of UK, LLC (“Avant Credit”) provided to him. He says the loan was unaffordable. Background Avant Credit provided Mr W with a loan for £6,000.00 in February 2016. This loan was due to be repaid in 60 monthly instalments of a... (2 pages)View decision -
Decision Reference DRN-3330321
7 Apr 2022 Aviva Life & Pensions UK Limited UpheldInvestmentsDRN-3330321 The complaint Mr N complains that Aviva Life & Pensions UK Limited has unreasonably refused his critical illness claim, instead voiding his policy altogether on the grounds of misrepresentation. What happened Mr N applied for a Friends Life Critical Illness with Life Cover ... (8 pages)View decision -
Decision Reference DRN-3263416
7 Apr 2022 PayPal (Europe) Sarl et Cie SCA UpheldBanking and PaymentsDRN-3263416 The complaint Mr P complains about how PayPal (Europe) Sarl et Cie SCA implemented new rules on authenticating customers. He says what they did meant he lost access to his PayPal account. What happened Mr P says that when PayPal made changes to the way a customer accesses their... (5 pages)View decision
