We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120469 results
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Decision Reference DRN-3013080
6 Jun 2022 The Tavistock Partnership Limited UpheldPensions and AnnuitiesDRN-3013080 The complaint Mr J complains about the advice given by The Tavistock Partnership Limited (Tavistock) to transfer the benefits from his defined-benefit (DB) occupational pension scheme to a self- invested personal pension (SIPP). He says the advice was poor and negligent, he thi... (7 pages)View decision -
Decision Reference DRN-3516865
6 Jun 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3516865 The complaint Mr W complains that HSBC UK Bank Plc (trading as “First Direct”) have failed to refund over £26,000 he lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I will not set out everything again in detail ... (4 pages)View decision -
Decision Reference DRN-3516340
6 Jun 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3516340 The complaint Miss P has complained about the lack of support Lloyds Bank PLC (“Lloyds”) gave her when she was in financial difficulty. She says the fees it applied to her account were disproportionate and caused hardship. What happened Miss P complained to Lloyds about the cha... (3 pages)View decision -
Decision Reference DRN-3443939
6 Jun 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3443939 The complaint Mr and Mrs P have complained that Barclays Bank UK Plc would not allow them to transfer (port) their mortgage interest rate product onto a new mortgage, and take out additional borrowing. As a result, they had to go to another lender, and paid an early repayment c... (5 pages)View decision -
Decision Reference DRN-3516645
6 Jun 2022 Marks & Spencer Financial Services plc UpheldBanking and PaymentsDRN-3516645 The complaint Mr J complains that Marks & Spencer Financial Services Plc (M&S) won’t refund the money he lost when he fell victim to a scam. What happened Mr J was contacted by a company, R, purporting to offer investment services. On 6 August 2019, Mr J attempted... (4 pages)View decision -
Decision Reference DRN-3427905
6 Jun 2022 The Mortgage Works (UK) Plc UpheldMortgagesDRN-3427905 The complaint Ms T complains The Mortgage Works (UK) plc (TMW) acted unfairly when it relied upon a property revaluation on her buy to let property at a figure under its true market value. What happened Ms T has a buy to let mortgage (BTL) with TMW which she took out in Novembe... (3 pages)View decision -
Decision Reference DRN-3492683
6 Jun 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3492683 The complaint Miss Q complains that the changes in National Westminster Bank Plc (“NatWest”) charging structure and the actions taken by it in registering a default on her credit file caused her financial difficulty. Miss Q is also unhappy about the service she received and the... (2 pages)View decision -
Decision Reference DRN-3463679
6 Jun 2022 Inter Partner Assistance SA UpheldInsuranceDRN-3463679 The complaint Mrs N is unhappy with the way Inter Partner Assistance SA (“IPA”) dealt with a claim she made under a home emergency insurance policy. What happened Mrs N got in touch with IPA after she noticed water was leaking from her loft through the ceiling. IPA sent a plumb... (3 pages)View decision -
Decision Reference DRN-3436151
6 Jun 2022 Aviva Insurance Limited UpheldInsuranceDRN-3436151 The complaint Mr and Mrs L complain that Aviva Insurance Limited have unfairly declined their travel insurance claim. What happened Mr and Mrs L have travel insurance through their bank account. This is underwritten by Aviva. On 10 May 2021, Mr and Mrs L travelled abroad with a... (3 pages)View decision -
Decision Reference DRN-3391967
6 Jun 2022 National Savings and Investments UpheldBanking and PaymentsDRN-3391967 The complaint Mr R has complained that he has experienced ongoing issues logging in to his National Savings and Investments (NS&I) online account. He is unhappy with the documentation he was asked to provide before investing. What happened Mr R has held premium bonds with N... (3 pages)View decision
