We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120469 results
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Decision Reference DRN-3339730
1 Jun 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3339730 The complaint A company which I refer to as J complains that whilst conducting their Safeguard review HSBC UK Bank Plc unfairly suspended its account in the belief it had provided incorrect information to the bank regarding its ownership. In bringing this complaint J is represe... (3 pages)View decision -
Decision Reference DRN-3507061
1 Jun 2022 The Tavistock Partnership Limited UpheldPensions and AnnuitiesDRN-3507061 The complaint Mr A says the advice given and the arrangements made by The Tavistock Partnership Limited (TPL), to switch his personal pensions into a Pointon York Self-invested Personal Pension (SIPP), with a discretionary fund management (DFM) arrangement with Organic Investme... (12 pages)View decision -
Decision Reference DRN-3505011
1 Jun 2022 Soteria Insurance Limited UpheldInsuranceDRN-3505011 The complaint Miss B complains that Soteria Insurance Limited mishandled her claim on her motor insurance policy. Where I refer to Soteria, I include its claims-handlers, its repair garage and others insofar as I hold Soteria responsible for their acts or omissions. What happen... (3 pages)View decision -
Decision Reference DRN-3507788
1 Jun 2022 Shop Direct Finance Company Limited UpheldConsumer CreditDRN-3507788 The complaint Mr A complains that Shop Direct Finance Company Limited (“Shop Direct”) lent to him irresponsibly. He says the lending was unaffordable for him. What happened Mr A opened a catalogue shopping account with Shop Direct April 2016. It had an initial credit limit of £... (4 pages)View decision -
Decision Reference DRN-3513735
1 Jun 2022 J D Williams & Company Limited UpheldConsumer CreditDRN-3513735 The complaint Mrs C says J D Williams & Company Limited trading as Simply Be (“J D Williams”) irresponsibly lent to her. She has requested that the interest and late payment charges she paid on the account be refunded. What happened This complaint is about a catalogue shopp... (4 pages)View decision -
Decision Reference DRN-3504876
1 Jun 2022 JAJA FINANCE LTD UpheldBanking and PaymentsDRN-3504876 The complaint Mrs B complains JAJA FINANCE LTD (JAJA) incorrectly recorded a default against her credit card account. Mrs B is represented by Mr B, for ease I’ve referred to statements made by Mr B as being made by Mrs B. What happened Mrs B had a credit card account with JAJA.... (4 pages)View decision -
Decision Reference DRN-3472204
1 Jun 2022 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-3472204 The complaint Mr O has complained that Clydesdale Bank Plc trading as Virgin Money hasn’t acted in accordance with the Equality Act 2010 in making reasonable adjustments due to his disability. As a result, Mr M feels he’s been a victim of discrimination. What happened Originall... (3 pages)View decision -
Decision Reference DRN-3437425
1 Jun 2022 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3437425 The complaint Mr R complains that Tesco Personal Finance PLC trading as Tesco Bank hasn’t reimbursed transactions he made to a scam investment broker. What happened In 2017, Mr R found firm ‘P’ online. He was looking to make some extra money and P suggested it was a broker who ... (4 pages)View decision -
Decision Reference DRN-3476836
1 Jun 2022 Building Block Insurance PCC Ltd UpheldInsuranceDRN-3476836 The complaint Mrs K has complained that Building Block Insurance PCC Ltd (BBI) unreasonably and unfairly refused to pay her claim under her pet policy. What happened Mrs K has an Elite Extra Perfect Pet policy underwritten by BBI for her dog. It covers vet fees up to £4,000 per... (4 pages)View decision -
Decision Reference DRN-3513815
1 Jun 2022 AWP P&C SA UpheldInsuranceDRN-3513815 The complaint Mr G is unhappy that AWP P&C SA declined a claim he made under his home emergency policy. What happened Mr G has explained that one night in August 2020 the electrics at his property stopped working. Mr G said he didn’t have any paper documents for his home em... (4 pages)View decision
