We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3393416
29 Mar 2022 Phoenix Life Limited UpheldPensions and AnnuitiesDRN-3393416 The complaint Mr T complains that Phoenix Life Limited provided him with inaccurate information about his pension savings between 2011 and 2018. What happened I issued a provisional decision on this complaint last month. In that decision I explained why I thought the complaint ... (5 pages)View decision -
Decision Reference DRN-3368959
29 Mar 2022 Chantler Kent Investments UpheldPensions and AnnuitiesDRN-3368959 The complaint In summary, Mrs K has complained about the advice she received from Chantler Kent Investments (CKI) in 2012, when it advised her to transfer her pension into a self- invested personal pension (SIPP). Mrs K thinks that as a result of poor initial advice and not hav... (15 pages)View decision -
Decision Reference DRN-3300635
29 Mar 2022 Chetwood Financial Limited UpheldConsumer CreditDRN-3300635 The complaint Ms G complains that Chetwood Financial Limited (“CFL”) aren’t taking into account her personal circumstances by refusing to write off the balance on her loan. What happened Ms G applied for a loan of £6,000 with CFL in 2020. This was granted and Ms G says her fina... (5 pages)View decision -
Decision Reference DRN-3403823
29 Mar 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3403823 The complaint Mr C complains that four personal loans provided to him by Everyday Lending Limited, trading as Everyday Loans, (“ELL”), were unaffordable. He also complains that ELL refused to give him a Covid payment break. What happened Mr C was given four loans by ELL from Ap... (9 pages)View decision -
Decision Reference DRN-3399741
29 Mar 2022 U K Insurance Limited UpheldInsuranceDRN-3399741 The complaint Mr M complains that U K Insurance Limited (“UKI”) failed to pay his costs in full under a legal expenses insurance policy. Where I refer to UKI, this includes its agents and claims handlers. What happened The detailed background to this complaint is well known to ... (3 pages)View decision -
Decision Reference DRN-3204525
29 Mar 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3204525 The complaint Mr F complains that the loans he had from Loans 2 Go Limited were unaffordable to him. What happened Mr F had two loans from Loans 2 Go between April 2020 and July 2020 as follows: Loan Date Amount Term Monthly Repayment Due Repaid 1 14 Apr 2020 £600 18m £137.13 1... (4 pages)View decision -
Decision Reference DRN-3368941
29 Mar 2022 Chantler Kent Investments UpheldPensions and AnnuitiesDRN-3368941 The complaint In summary, Mr K has complained about the advice he received from Chantler Kent Investments (CKI) in 2012, when it advised him to transfer some of his pensions into a self- invested personal pension (SIPP). Mr K thinks that as a result of poor initial advice and n... (17 pages)View decision -
Decision Reference DRN-3363171
29 Mar 2022 AXA France IARD UpheldInsuranceDRN-3363171 The complaint Mrs B complains that AXA France IARD did not fairly compensate her after it mis-sold payment protection insurance (‘PPI’) alongside a store card. I know that Mrs B’s store card was linked to a department store. AXA was the insurer at the point of sale, and it has ... (4 pages)View decision -
Decision Reference DRN-3373799
29 Mar 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-3373799 The complaint Mr C has complained that Shawbrook Bank Limited rejected his claim against it under Section 75 of the Consumer Credit Act 1974. What happened Mr C bought solar panels for his home in 2015. The purchase was funded by a loan from Shawbrook, and that business is ther... (3 pages)View decision -
Decision Reference DRN-3403496
29 Mar 2022 Union Reiseversicherung AG UpheldInsuranceDRN-3403496 The complaint Ms T, Miss W and Mr W make a complaint that Union Reiseversicherung AG haven’t paid a claim they made on their travel insurance policy. What happened Mr W, Ms T and Miss W were due to go on holiday on 26 March 2020. Mr W has made a complaint on behalf of his famil... (3 pages)View decision
