We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121876 results
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Decision Reference DRN-3568992
26 Jul 2022 Barclays Bank UK PLC UpheldInvestmentsDRN-3568992 The complaint Mr L complains that Barclays Bank UK PLC gave him unsuitable investment advice. He says he was advised to invest too much in one product, that he wasn’t left with a suitable cash reserve, and that he was exposed to too much risk. The complaint is brought on his be... (4 pages)View decision -
Decision Reference DRN-3553148
26 Jul 2022 Northern Bank Limited UpheldMortgagesDRN-3553148 The complaint Mr and Mrs D are unhappy that Northern Bank Limited trading as Danske Bank (and referred to here as Danske) declined their request to port (transfer) their mortgage when they were moving home. They incurred an early repayment charge (ERC) of about £7,000 which the... (3 pages)View decision -
Decision Reference DRN-3612883
26 Jul 2022 Madison CF UK Limited UpheldConsumer CreditDRN-3612883 The complaint Mrs F complains through her representative that Madison CF UK Limited trading as 118 118 Money lent her money on high cost loans that she was unable to afford to repay. What happened 118 118 Money provided Mrs F with the following loans: Date Amount Term Instalmen... (4 pages)View decision -
Decision Reference DRN-3571123
26 Jul 2022 J D Williams & Company Limited UpheldConsumer CreditDRN-3571123 The complaint Mr H says J D Williams & Company Limited (“J D Williams”), trading as Jacamo, irresponsibly lent to him. He has requested that the interest and late payment charges he paid on his account be refunded. What happened This complaint is about a catalogue shopping ... (3 pages)View decision -
Decision Reference DRN-3613032
26 Jul 2022 Nationwide Building Society UpheldBanking and PaymentsDRN-3613032 The complaint Ms B says Nationwide Building Society failed to process her application to transfer in an ISA and she has lost interest as a result. What happened Ms B says she and her husband gave completed ISA transfer forms to a Nationwide branch on 8 April 2021. She recalls t... (2 pages)View decision -
Decision Reference DRN-3614350
26 Jul 2022 Advantage Insurance Company Limited UpheldInsuranceDRN-3614350 The complaint Mrs A complains that Advantage Insurance Company Limited mishandled her claim on her motor insurance policy. Where I refer to Advantage or the insurer, I include employees, contractors and others insofar as I hold Advantage responsible for their acts or omissions.... (4 pages)View decision -
Decision Reference DRN-3614271
26 Jul 2022 Barclays Bank UK PLC UpheldConsumer CreditDRN-3614271 The complaint Mr S complains Barclays Bank UK PLC defaulted his loan when it shouldn’t have. What happened The details of this complaint are well known to both parties, so I won’t repeat them here. Instead, I’ll focus on the reasons for my decision. What I’ve decided – and why ... (2 pages)View decision -
Decision Reference DRN-3612395
26 Jul 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3612395 The complaint Mr Z is a sole trader. He complains that HSBC UK Bank Plc mishandled his application for a new account, which left him unable to apply to the bank for a Bounce Back Loan. What happened Mr Z wanted to apply to HSBC for a loan under the Bounce Back Loan Scheme. HSBC... (3 pages)View decision -
Decision Reference DRN-3608917
26 Jul 2022 esure Insurance Limited UpheldInsuranceDRN-3608917 The complaint Mr P complains that esure Insurance Limited mishandled his claim on a motor insurance policy. Where I refer to esure, I include repairers and others insofar as I hold esure responsible for their acts or omissions. What happened The subject matter of the claim and ... (4 pages)View decision -
Decision Reference DRN-3498419
25 Jul 2022 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3498419 The complaint Mr B complains that his chargeback claim and section 75 claim was rejected by Tesco personal Finance PLC trading as Tesco Bank. What happened Mr B purchased private detective services and paid using his Tesco credit card. Mr B wasn’t happy with the service provide... (2 pages)View decision
