We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120436 results
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Decision Reference DRN-3499816
30 May 2022 Building Block Insurance PCC Ltd UpheldInsuranceDRN-3499816 The complaint Mrs W has complained that Building Block Insurance PCC Ltd (Building Block) unfairly refused a claim she made on her pet insurance policy. Reference to Building Block includes the agents which administer the policy on its behalf. What happened I issued my provisio... (4 pages)View decision -
Decision Reference DRN-3505278
30 May 2022 Close Brothers Limited UpheldConsumer CreditDRN-3505278 The complaint Mr S complains that a car he bought from Close Brothers Limited under a conditional sale agreement was not of satisfactory quality. He says he should be able to reject it. What happened On 22 November 2021 Mr S signed a four-year conditional sale agreement for a u... (3 pages)View decision -
Decision Reference DRN-3322417
30 May 2022 PayPal (Europe) Sarl et Cie SCA UpheldBanking and PaymentsDRN-3322417 The complaint Miss A complains PayPal (Europe) Sarl et Cie SCA have failed to provide a refund for an item she ordered but didn’t receive. Miss A is also unhappy since she believes the interest free period on her account ceased when she raised her... (3 pages)View decision -
Decision Reference DRN-3505057
30 May 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3505057 The complaint Mr A complained because Lloyds Bank plc refused to refund him for a cash withdrawal where he said the machine didn’t dispense the money. What happened On 7 November 2021. Mr A went to use a cash machine at a petrol station. He wanted to withdraw £160... (3 pages)View decision -
Decision Reference DRN-3414522
30 May 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3414522 The complaint Mr K says AvantCredit of UK, LLC irresponsibly lent to him. What happened This complaint is about 3 loans provided by AvantCredit to Mr K between March 2016 and March 2017. Mr K’s borrowing history is as follows: Loan Date taken Amount Term Repayment 1 August 2019... (3 pages)View decision -
Decision Reference DRN-3347009
30 May 2022 U K Insurance Limited UpheldInsuranceDRN-3347009 The complaint Ms G complains about the service received from UK Insurance Limited trading as Churchill Home Insurance following a claim she submitted under her contents policy. What happened Ms G had a home insurance policy with Churchill. It provided contents cove... (3 pages)View decision -
Decision Reference DRN-3460221
30 May 2022 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-3460221 The complaint Mr E complains about the address format used by TransUnion International UK Limited on his credit file. What happened In November 2021 Mr E complained to TransUnion as the address format for his residence wasn’t displayed correctly. Mr E obtained a Certificate of ... (2 pages)View decision -
Decision Reference DRN-3376824
30 May 2022 Starling Bank Limited UpheldBanking and PaymentsDRN-3376824 The complaint Mr J complains that Starling Bank Limited (Starling) won’t refund payments he made after falling victim to a scam. What happened In April 2020, Mr J was contacted via a community website by an individual I’ll refer to as A. A was looking to exchange Korean Won for... (5 pages)View decision -
Decision Reference DRN-3504279
30 May 2022 Trinity Lane Insurance Company Ltd UpheldInsuranceDRN-3504279 The complaint Mr G complains that Trinity Lane Insurance Company Limited mishandled his claim on his motorhome insurance policy. Where I refer to Trinity Lane, I include its claims-handlers, its repairer and others insofar as I hold Trinity Lane responsible for their acts or om... (4 pages)View decision -
Decision Reference DRN-2909904
30 May 2022 Bamboo Limited UpheldConsumer CreditDRN-2909904 The complaint Miss C says Bamboo Limited, trading as Bamboo Loans, irresponsibly lent to her. What happened This complaint is about a 36-month instalment loan for £3,000 that Bamboo provided to Miss C on 31 May 2019. The monthly repayments were £170.18 and the total repayable w... (3 pages)View decision
