We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3396632
29 Mar 2022 Kingswood Law IFA Limited UpheldPensions and AnnuitiesDRN-3396632 The complaint Mr G complains that Kingswood Law IFA gave him unsuitable advice to transfer his pension funds from a small self-administered scheme (SSAS) to a self-invested personal pension (SIPP). He says their advice led to a loss when his investments later failed. What happe... (13 pages)View decision -
Decision Reference DRN-3306317
29 Mar 2022 etika Finance UK Limited UpheldConsumer CreditDRN-3306317 The complaint Miss T complains about a fixed sum loan with etika Finance UK Limited trading as Paybreak, which she says she didn’t agree to. What happened In April 2019, Miss T says she spoke to a representative of a college, who I’ll call ‘A’, while she was walking through a l... (5 pages)View decision -
Decision Reference DRN-3375258
29 Mar 2022 PayPal (Europe) Sarl et Cie SCA UpheldBanking and PaymentsDRN-3375258 The complaint Mr J complains about PayPal (Europe) Sarl et Cie SCA and their decision to limit his account. What happened In 2008, Mr J opened an account with PayPal. At the time, Mr J was under the age of 18 but this wasn’t noticed. Mr J continued to use this account for sever... (4 pages)View decision -
Decision Reference DRN-3385425
29 Mar 2022 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3385425 The complaint Mrs B has complained that Creation Consumer Finance Ltd (“Creation”) rejected her claim against it under section 75 of the Consumer Credit Act 1974 in relation to her purchase of some solar panels. She is represented in this complaint by a claims management compan... (3 pages)View decision -
Decision Reference DRN-3387609
29 Mar 2022 SCOTCASH C.I.C. UpheldConsumer CreditDRN-3387609 The complaint Mr B complains about the service he received when he approached SCOTCASH C.I.C. trading as Scotcash for help due to the impact of Covid-19. What happened In November 2019, Mr B entered into a loan agreement with Scotcash. In May 2020, he asked Scotcash for a payme... (4 pages)View decision -
Decision Reference DRN-3386323
29 Mar 2022 MotoNovo Finance Limited UpheldConsumer CreditDRN-3386323 The complaint Mr N is unhappy with charges applied along with the service received from Motonovo Finance Limited when he voluntarily terminated a hire purchase agreement. Mr N has been represented on this complaint. But, to keep things simple, I will only refer to Mr N in this ... (4 pages)View decision -
Decision Reference DRN-3386107
29 Mar 2022 Gemini Wealth Management Limited UpheldPensions and AnnuitiesDRN-3386107 The complaint Mr M has complained about the advice he received from Gemini Wealth Management Limited in respect of transferring a defined benefit occupational pension (which I’ll refer to as the “work pension”) to a personal pension. What happened Mr M was a deferred member of ... (11 pages)View decision -
Decision Reference DRN-3364827
29 Mar 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3364827 The complaint Miss S complains that a car she obtained through a conditional sale agreement with Moneybarn No. 1 Limited (“Moneybarn”) was not of satisfactory quality. She wants a replacement car and compensation for the costs she’s incurred since the car has been off the road.... (4 pages)View decision -
Decision Reference DRN-3390344
29 Mar 2022 INTERESTME FINANCIAL PLANNING LIMITED UpheldPensions and AnnuitiesDRN-3390344 The complaint Mr O complains that the advice InterestMe Financial Planning Limited (“InterestMe”) gave to him in October 2017 about the consolidation and investment of his pension savings was unsuitable. What happened Mr O has been assisted in making his complaint by a claims m... (5 pages)View decision -
Decision Reference DRN-3381093
29 Mar 2022 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3381093 The complaint Mr S complains about Options UK Personal Pensions LLP, currently trading as Options SIPP UK LLP, (and trading as Carey Pensions UK LLP (“Carey”) at the time of the relevant events) accepting an application for a Self-Invested Personal Pension (“SIPP”), and an inve... (19 pages)View decision
