We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120436 results
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Decision Reference DRN-3501289
30 May 2022 Better Retirement Group Ltd UpheldPensions and AnnuitiesDRN-3501289 The complaint Mrs P complains about the advice she was given by Better Retirement Group Limited (Better Retirement) to transfer her deferred Occupational Pension Scheme (OPS) benefits into a self invested personal pension (SIPP), and thereafter to invest into what she believes ... (14 pages)View decision -
Decision Reference DRN-3441046
30 May 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3441046 The complaint Mr B complains that Everyday Lending Limited, trading as Everyday Loans, lent to him irresponsibly. What happened Mr B was approved for two loans and using the information Everyday Lending has provided, here is a brief table of the approved loans. Date taken Amoun... (3 pages)View decision -
Decision Reference DRN-3315678
30 May 2022 Aviva Life & Pensions UK Limited UpheldInvestmentsDRN-3315678 The complaint Mr H complains that he received poor service from Aviva Life & Pensions UK Limited (“Aviva”). He says, amongst other things, that it ignored his requests and instructions and that he is now being required to send three letters each time he makes a deposit. He ... (3 pages)View decision -
Decision Reference DRN-3172988
30 May 2022 Zopa Limited UpheldConsumer CreditDRN-3172988 Complaint Mr S has complained that Zopa Limited (“Zopa”) unfairly arranged an unaffordable loan for him. He says he was struggling financially and had a poor credit history and the payments to this loan were unaffordable. Background Zopa operated the electronic system in relati... (5 pages)View decision -
Decision Reference DRN-3248939
30 May 2022 AWP P&C SA UpheldInsuranceDRN-3248939 The complaint Ms L complains that AWP P&C SA has turned down a personal possessions claim she made on a travel insurance policy. What happened Ms L held an annual travel insurance policy which was underwritten by AWP. In August 2020, Ms L was abroad in a country I’ll call F... (3 pages)View decision -
Decision Reference DRN-3413165
30 May 2022 Interactive Investor Services Limited UpheldInvestmentsDRN-3413165 The complaint Mr C complains that Interactive Investor Services Limited (“IISL”) took too long to credit his SIPP trading account when he instructed the pension trustees to transfer money into it. He says he wanted to buy shares and he wants compensation because the price moved... (3 pages)View decision -
Decision Reference DRN-3500361
30 May 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3500361 The complaint Mr D is a trustee of a trust which I’ll refer to as ‘W’. He complains that HSBC UK Bank Plc treated W unfairly when undertaking an account review. What happened W holds a bank account with HSBC. In February 2020, the bank wrote to W and asked that it call the bank... (3 pages)View decision -
Decision Reference DRN-3460045
30 May 2022 Chetwood Financial Limited UpheldConsumer CreditDRN-3460045 Complaint Mr O has complained that Chetwood Financial Limited (trading as “LiveLend”) provided him with an unaffordable loan. He says sufficient enough checks weren’t completed into his financial background before the loan was provided. Background LiveLend provided Mr O with a ... (5 pages)View decision -
Decision Reference DRN-3469489
30 May 2022 Madison CF UK Limited UpheldConsumer CreditDRN-3469489 Complaint Mrs C has complained about a loan Madison CF UK Limited (trading as “118 118 Money”) provided to her. She says the loan was unaffordable. Background 118 118 Money provided Mrs C with a loan for £3,000.00 in August 2020. This loan was due to be repaid in 24 monthly ins... (3 pages)View decision -
Decision Reference DRN-2962273
30 May 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-2962273 Complaint Mr G has complained that Loans 2 Go Limited (“L2G”) provided him with an unaffordable loan. Background L2G provided Mr G with a loan of £500 in September 2020. This loan had an APR of 1,013.2% and an 18-month term. This all meant the total amount repayable of £2,057.0... (4 pages)View decision
