We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3381077
29 Mar 2022 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3381077 The complaint Your text here Mr B complains about Options UK Personal Pensions LLP, currently trading as Options SIPP UK LLP, (and trading as Carey Pensions UK LLP (“Carey”) at the time of the relevant events) accepting an application for a Self-Invested Personal Pension (“SIPP... (19 pages)View decision -
Decision Reference DRN-3403089
29 Mar 2022 Western Circle Ltd UpheldConsumer CreditDRN-3403089 The complaint Mr F complained that Western Circle Ltd (trading as ‘Cashfloat’) irresponsibly provided him with an unaffordable loan when he already had multiple other short-term loans outstanding. What happened Mr F took out a Cashfloat loan as follows: Loan Date Taken Date Rep... (5 pages)View decision -
Decision Reference DRN-3184826
29 Mar 2022 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3184826 The complaint Ms S complains about Options UK Personal Pensions LLP, currently trading as Options SIPP UK LLP, (and trading as Carey Pensions UK LLP (“Carey”) at the time of the relevant events) accepting an application for a Self-Invested Personal Pension (“SIPP”), and an inve... (19 pages)View decision -
Decision Reference DRN-2898452
29 Mar 2022 Professional Independent Advisers Limited UpheldPensions and AnnuitiesDRN-2898452 The complaint Mr B complains that Professional Independent Advisers Limited (trading as PIA Wealth Management) gave him unsuitable advice to transfer out of a defined benefit occupational pension (OPS) with a former employer into a personal pension. Mr B is represented in bring... (7 pages)View decision -
Decision Reference DRN-3402217
29 Mar 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3402217 The complaint Mr V complains that Everyday Lending Limited (trading as Everyday Loans) was irresponsible to lend to him. What happened Mr V had four loans from Everyday Loans between May 2014 and October 2018 as follows: Loan Date Amount Term Repayment Due Repaid Joint 2 May 20... (2 pages)View decision -
Decision Reference DRN-3257396
29 Mar 2022 Calpe Insurance Company Limited UpheldInsuranceDRN-3257396 The complaint Mr P complains that Calpe Insurance Company Limited (“Calpe”) accepted liability for an accident despite him asking it not to do so, so that he could pursue the matter in court. What happened In August 2019 Mr P was involved in a collision at a roundabout. Mr P sa... (3 pages)View decision -
Decision Reference DRN-2910206
29 Mar 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-2910206 The complaint Mr S is unhappy with Shawbrook Bank Limited’s settlement offer following his claim under Section 75 of the Consumer Credit Act 1974 for some mis-sold solar panels. What happened The parties are aware of the detailed background to this complaint. So, I won’t repeat... (3 pages)View decision -
Decision Reference DRN-2850587
29 Mar 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-2850587 The complaint Mr C complains Barclays Bank UK PLC (trading as Barclaycard) gave him a second credit card even though he had a credit card with them already and was struggling financially. What happened Mr C had a credit card with Barclaycard which he says he used in full. In Ma... (3 pages)View decision -
Decision Reference DRN-3367131
29 Mar 2022 Clydesdale Bank Plc UpheldMortgagesDRN-3367131 The complaint Mrs O has complained that Clydesdale Bank Plc declined her request to port (transfer) her mortgage onto another property and borrow additional funds (along with her partner). In order to proceed with her new purchase, Mrs O and her partner had to find another lend... (4 pages)View decision -
Decision Reference DRN-3358980
29 Mar 2022 Oakbrook Finance Limited UpheldConsumer CreditDRN-3358980 The complaint Ms M complains through her representative that Oakbrook Finance Limited trading as Likely Loans lent her money on high cost loans she was unable to afford to repay. What happened Oakbrook provided the following loans to Ms M (using figures rounded up or down): Dat... (4 pages)View decision
