We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3392888
29 Mar 2022 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-3392888 Complaint Mr B has complained that The Royal Bank of Scotland Plc (“RBS”) irresponsibly provided him with an overdraft which it continued applying charges on even when he was in financial difficulty. Background and my provisional decision of 11 March 2022 One of our investigato... (3 pages)View decision -
Decision Reference DRN-3257680
29 Mar 2022 Madison CF UK Limited UpheldConsumer CreditDRN-3257680 The complaint Mr G complained that Madison CF UK Limited trading as 118 118 Money lent to him irresponsibly and provided him with an unaffordable loan. What happened Mr G was given a loan by 118 118 Money as follows: Date taken Amount Term Monthly repayment Total amount repayab... (4 pages)View decision -
Decision Reference DRN-3333513
29 Mar 2022 Oplo PL Ltd UpheldConsumer CreditDRN-3333513 The complaint Mr G says Oplo PL Ltd (Oplo) irresponsibly lent to him. He says he wasn’t properly informed about the contract. He also says that Oplo knew he was having repayment problems with his existing debts and it sold the loan knowing this. What happened This complaint is ... (3 pages)View decision -
Decision Reference DRN-3341555
29 Mar 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3341555 The complaint Mr M is unhappy that Monzo Bank Ltd (Monzo) didn’t do more to help him after he fell victim to a scam and lost £1,326.25 as a result. What happened The facts of this case are well-known to both parties, so I don’t need to repeat them at length here. In summary: M... (5 pages)View decision -
Decision Reference DRN-3183152
29 Mar 2022 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-3183152 The complaint Mr C complains TransUnion International UK Limited added an address to his credit file they shouldn’t have and removed a Notice of Correction (NOC) which he didn’t want. What happened From the information I have it seems Mr C contacted TransUnion in November 2020 ... (3 pages)View decision -
Decision Reference DRN-3402431
29 Mar 2022 MotoNovo Finance Limited UpheldConsumer CreditDRN-3402431 The complaint Mr P complains MotoNovo Finance Limited (Motonovo) provided him with a car that he believes wasn’t of satisfactory quality. What happened On 28 November 2019, Mr P entered into a 61 month hire purchase agreement for a used car. The c... (6 pages)View decision -
Decision Reference DRN-3285973
29 Mar 2022 Tesco Personal Finance PLC UpheldConsumer CreditDRN-3285973 The complaint Mr W is unhappy that Tesco Personal Finance PLC, trading as Tesco Bank (“Tesco”), provided him a loan after falling victim to a fraud. What happened In 2016, Mr W fell victim to an elaborate and sophisticated investment fraud. Mr W had invested a large amount of m... (7 pages)View decision -
Decision Reference DRN-3402344
29 Mar 2022 National House-Building Council UpheldInsuranceDRN-3402344 The complaint Mr G complains that National House-Building Council (NHBC) hasn’t put right various issues at his home, after he made claims on his building warranty policy. What happened In 2018, Mr G bought a new-build property. The property is covered by a ten-year building wa... (5 pages)View decision -
Decision Reference DRN-3369910
29 Mar 2022 Building Block Insurance PCC Ltd UpheldInsuranceDRN-3369910 The complaint Mrs B has complained that Building Block Insurance PCC Ltd unfairly refused a claim on her pet insurance policy. Reference to Building Block includes the agents which administer the policy on its behalf. What happened In August 2021 Mrs B took her dog, who I’ll re... (2 pages)View decision -
Decision Reference DRN-3364549
29 Mar 2022 County Capital Wealth Management Limited UpheldPensions and AnnuitiesDRN-3364549 The complaint Mr R complains that he was given poor advice by County Capital Wealth Management Limited trading as The Pension Review Service (‘CC’) to transfer the benefits from his defined benefit (DB) scheme with British Steel (BSPS) to a Self-Invested Personal Pension (SIPP)... (9 pages)View decision
