We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 123656 results
-
Decision Reference DRN-3727453
29 Sep 2022 PSA Finance UK Limited UpheldConsumer CreditDRN-3727453 The complaint Mr A complains about the quality of a van that was supplied to him under a conditional sale agreement with PSA Finance UK Limited (“PSA”). What happened On 13 November 2020 Mr A took out a conditional sale agreement with PSA for a used van. The van was just over t... (11 pages)View decision -
Decision Reference DRN-3668915
29 Sep 2022 Hargreaves Lansdown Asset Management Limited UpheldPensions and AnnuitiesDRN-3668915 The complaint Mr B complains about the length of time it took Hargreaves Lansdown Asset Management Limited (HLAM) to complete the in-specie transfer of his self invested personal pension (SIPP) to another provider. In particular he says that its failure to transfer the cash wit... (7 pages)View decision -
Decision Reference DRN-3306237
29 Sep 2022 Studio Retail Limited UpheldConsumer CreditDRN-3306237 The complaint Miss K complains about how Studio Retail Limited have administered her account with it. What happened Miss K’s complaint centres on how Studio Retail have handled her account. She says errors by Studio Retail have led to a default being unfairly recorded; which ha... (3 pages)View decision -
Decision Reference DRN-3623836
29 Sep 2022 Standard Life Assurance Limited UpheldPensions and AnnuitiesDRN-3623836 The complaint Mr P complaints about the amount of time it took Standard Life Assurance Limited to transfer his Self-Invested Personal Pension (SIPP) to a different provider ‘AB’. He feels that as a result of the delay he has lost out financially. What happened In June 2020, Mr ... (5 pages)View decision -
Decision Reference DRN-3419276
29 Sep 2022 Soteria Insurance Limited UpheldInsuranceDRN-3419276 The complaint Mr K is unhappy with the handling of his car insurance claim by Soteria Insurance Limited, trading as Co-op insurance (‘Soteria’). What happened Mr K had car insurance with Soteria. In late October 2020 Mr K’s car was vandalised and so he raised a claim. Soteria i... (8 pages)View decision -
Decision Reference DRN-3674841
29 Sep 2022 Creative Finance Corp Ltd UpheldConsumer CreditDRN-3674841 The complaint Mrs S complains about the poor condition of her car when it was returned to her, following its repossession, by Creative Finance Corp Ltd trading as Motorkitty (CFCL) What happened In 2018 Mrs S was given a loan by CFCL for £1,000 secured against her car. The car ... (3 pages)View decision -
Decision Reference DRN-3723975
29 Sep 2022 ReAssure Limited UpheldPensions and AnnuitiesDRN-3723975 The complaint Ms M complains about the way ReAssure Ltd dealt with her application to cash in her pension plan held with them. What happened Ms M approached ReAssure in August 2020 to request the necessary forms to allow her to access her pension. ReAssure confirmed they’d rece... (3 pages)View decision -
Decision Reference DRN-3682397
29 Sep 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3682397 The complaint Ms W and Mr W complain that Lloyds Bank PLC gave them incorrect information about account fees, and that they lost out as a result. What happened In September 2001, Ms and Mr W changed from a Gold account to a Platinum account. Both are packaged bank accounts whic... (4 pages)View decision -
Decision Reference DRN-3726469
29 Sep 2022 Close Brothers Limited UpheldConsumer CreditDRN-3726469 The complaint Ms S is unhappy with a hire purchase agreement with Close Brothers Limited trading as Close Brothers Motor Finance (‘CB’). She says she was told a small final payment would be due at the end of the agreement, but then found out a larger balloon payment was to be p... (5 pages)View decision -
Decision Reference DRN-3694651
29 Sep 2022 MBNA Limited UpheldBanking and PaymentsDRN-3694651 The complaint Mr G complains that MBNA Limited irresponsibly gave him a credit card he couldn’t afford to repay. What happened In February 2016, Mr G applied for a credit card with MBNA. He was given an initial credit limit of £1,600. MBNA increased the limit to £2,400 in June ... (3 pages)View decision
