We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3328239
28 Mar 2022 Building Block Insurance PCC Ltd UpheldInsuranceDRN-3328239 The complaint Mrs A said Building Block Insurance PCC Ltd unfairly declined a claim on her pet insurance policy for vet and hospital treatment costs. What happened Mrs A took her pet to the vets where it was diagnosed with colitis. She’d taken out a pet insurance policy with Bu... (3 pages)View decision -
Decision Reference DRN-3401205
28 Mar 2022 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3401205 The complaint Mr B complains Tesco Personal Finance PLC trading as Tesco Bank failed to honour a claim he made under section 75 of the Consumer Credit Act 1974 (“CCA”). What happened The background to this complaint, and my provisional findings on it, were set out in a provisio... (5 pages)View decision -
Decision Reference DRN-3400027
28 Mar 2022 Society of Lloyd's UpheldInsuranceDRN-3400027 The complaint Mr R complained that Society of Lloyd’s refused to change the salvage category it placed on his vehicle after he made a claim for it under his Farmers Vehicle Insurance policy. He also complained about what Lloyd’s offered in settlement of his claim and the way it... (7 pages)View decision -
Decision Reference DRN-3401253
28 Mar 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3401253 The complaint Mr S complains that Barclays Bank UK PLC hasn’t refunded him after he fell victim to an investment scam and lost £75,000. What happened I issued a provisional decision on this case on 10 March 2022 and both parties have had an opportunity to respond. Barclays hasn... (9 pages)View decision -
Decision Reference DRN-3344720
28 Mar 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-3344720 The complaint Mr W has complained that Shawbrook Bank Limited (“Shawbrook”) rejected his claim against it under section 75 of the Consumer Credit Act 1974 in relation to his purchase of some solar panels. Background Mr W bought solar panels for his home in or around February 20... (3 pages)View decision -
Decision Reference DRN-3275121
28 Mar 2022 Madison CF UK Limited UpheldConsumer CreditDRN-3275121 The complaint Miss R complained that Madison CF UK Limited trading as 118 118 Money lent to her irresponsibly and provided her with an unaffordable loan. What happened Miss R was given a loan by 118 118 Money as follows: Date taken Amount Term Monthly repayment Total amount rep... (4 pages)View decision -
Decision Reference DRN-3125114
28 Mar 2022 Great Lakes Insurance SE UpheldInsuranceDRN-3125114 The complaint Mr and Mrs R complain that Great Lakes Insurance SE hasn’t refunded the premiums they paid for a travel insurance policy. What happened On 7 February, Mr and Mrs R took out a single-trip travel insurance policy through a broker. The policy was underwritten by Grea... (4 pages)View decision -
Decision Reference DRN-3346033
28 Mar 2022 FUND OURSELVES LIMITED UpheldConsumer CreditDRN-3346033 The complaint Mr G complains about Fund Ourselves Limited (FOL) in relation to the following: - he ‘did not agree with this loan’ and ‘did not understand why the loan was issued’ to him. - he did not understand the terms of the loan agreement. - he asked for the interest and an... (9 pages)View decision -
Decision Reference DRN-3195687
28 Mar 2022 Union Reiseversicherung AG UpheldInsuranceDRN-3195687 The complaint Mr B and Ms M are unhappy that Union Reiseversicherung AG (URV) has declined a claim they made on their travel insurance policy. What happened Mr B and Ms M took out a single trip insurance policy with URV to insure a holiday abroad. The holiday was due to take pl... (3 pages)View decision -
Decision Reference DRN-3401388
28 Mar 2022 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3401388 Complaint Mr A complains about Options UK Personal Pensions LLP( trading as Carey Pensions UK LLP (“Carey”) at the time of the relevant events) accepting an application for a Self-Invested Personal Pension (“SIPP”), and an investment in Store First, from an unregulated busine... (20 pages)View decision
