We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3173931
28 Mar 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3173931 The complaint Mrs T complains that Portal Financial Services LLP (Portal) gave her unsuitable advice when recommending she transfer the benefits from her occupational pension scheme (OPS) into a self-invested personal pension (SIPP). She also says the underlying investments wer... (10 pages)View decision -
Decision Reference DRN-3345633
28 Mar 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3345633 The complaint Ms H complains that National Westminster Bank PLC restricted and then closed her current account. What happened Ms H had a current account with NatWest. In December 2019, NatWest decided to close it. NatWest says it wrote to Ms H, giving her 60 days notice of this... (2 pages)View decision -
Decision Reference DRN-3401372
28 Mar 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3401372 The complaint N - a limited company - is complaining that Barclays Bank UK PLC didn’t remove a third party from its mandate (I’ll refer to the third party as B). This resulted in B making a payment on the account which N says he wasn’t authorised to do. This caused N severe fin... (5 pages)View decision -
Decision Reference DRN-3355317
28 Mar 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3355317 Complaint Mr M has complained that AvantCredit of UK, LLC (“Avant Credit”) irresponsibly lent to him. Background Avant Credit provided Mr M with a loan for £2,000.00 in February 2015. This loan was due to be repaid in 18 monthly instalments of around £170. One of our adjudicato... (2 pages)View decision -
Decision Reference DRN-3401163
28 Mar 2022 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3401163 Complaint Mr H complains about Options UK Personal Pensions LLP (trading as Carey Pensions UK LLP (“Carey”) at the time of the relevant events) accepting an application for a Self-Invested Personal Pension (“SIPP”), and an investment in Store First, from an unregulated busine... (21 pages)View decision -
Decision Reference DRN-3393367
28 Mar 2022 AWP P&C SA UpheldInsuranceDRN-3393367 The complaint Mrs and Mr L complain that AWP P&C SA declined their travel insurance cancellation claim. My references to AWP include its agents. What happened On 18 June 2019 Mrs and Mr L bought an annual multi trip travel insurance policy for their family. The cancellation... (5 pages)View decision -
Decision Reference DRN-3171140
28 Mar 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3171140 The complaint Mr H complains that Portal Financial Services LLP (Portal) gave him unsuitable advice to switch his personal pensions into a self-invested personal pension (SIPP) and in underlying investments that didn’t match his attitude to risk. He says he’s suffered a financi... (12 pages)View decision -
Decision Reference DRN-3369086
28 Mar 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3369086 Complaint Mr K has complained about a loan AvantCredit of UK, LLC (“Avant Credit”) provided to him. He says the loan was unaffordable. Background Avant Credit provided Mr K with a loan for £4,000.00 in June 2015. This loan was due to be repaid in 48 monthly instalments of just ... (2 pages)View decision -
Decision Reference DRN-3401136
28 Mar 2022 AXA France IARD UpheldInsuranceDRN-3401136 The complaint The estate of Mr L complains that AXA France IARD (AXA) hasn’t correctly calculated the compensation for mis-sold Payment Protection Insurance (“PPI”) on the late Mr L’s store card. What happened Briefly: In 2020 The estate of Mr L made a PPI mis-selling complaint... (3 pages)View decision -
Decision Reference DRN-3398904
28 Mar 2022 Topaz Finance Limited UpheldMortgagesDRN-3398904 The complaint Ms L complains that Topaz Finance Limited trading as Heliodor Mortgages has reported to the credit reference agencies that she has missed payments on her mortgage. What happened Ms L has a mortgage which is now with Topaz. It was originally with Northern Rock, and... (5 pages)View decision
