We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120327 results
-
Decision Reference DRN-3495780
24 May 2022 Clydesdale Financial Services Limited UpheldConsumer CreditDRN-3495780 The complaint Ms J and her representative complain that Clydesdale Financial Services Limited (“CFS”), trading as Barclays Partner Finance, irresponsibly granted them a conditional sale agreement they couldn’t afford to repay. What happened In July 2019 Ms J acquired a holiday ... (3 pages)View decision -
Decision Reference DRN-3423535
24 May 2022 AMAS Investments Limited UpheldInvestmentsDRN-3423535 The complaint Mr H complains about an administrative error made by AMAS Investments Limited, he says this has caused him distress and inconvenience. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Broadly speaking t... (2 pages)View decision -
Decision Reference DRN-3218363
24 May 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3218363 The complaint Mr P complains that Lloyds Bank PLC rejected his claim under section 75 Consumer Credit Act 1974 in respect of a faulty television. He also says that it failed to handle his claim properly. What happened The details of this complaint are well known to both parties... (2 pages)View decision -
Decision Reference DRN-3171207
24 May 2022 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-3171207 The complaint Mrs D complains about how AA Underwriting Insurance Company Limited handled a claim made on her motor insurance policy. What happened Mr D, a named driver on Mrs D’s policy, was involved in an incident with another driver. AA Underwriting accepted liability and s... (3 pages)View decision -
Decision Reference DRN-3167774
24 May 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3167774 The complaint Mr L says Loans 2 Go Limited (“Loans 2 Go”) irresponsibly lent to him. What happened This complaint is about a fixed term loan taken out by Mr L in June 2019 with Loans 2 Go. The loan was for £250 and Mr L agreed to repay over 18 months. Our investigator upheld Mr... (3 pages)View decision -
Decision Reference DRN-3488010
24 May 2022 Citibank UK Limited UpheldInvestmentsDRN-3488010 The complaint Mrs S complains that Citibank UK Limited didn’t promptly update her portfolio when shares she held were subject to a stock split. What happened Mrs S has an advisory portfolio with Citibank. She had a holding of shares I will refer to as “T”. In early August 2020 ... (2 pages)View decision -
Decision Reference DRN-3418875
24 May 2022 One Insurance Limited UpheldInsuranceDRN-3418875 The complaint Mr H says One Insurance Limited provided poor service to him after he made a claim on his motor insurance policy and his car was written-off. What happened When Mr H called to make a claim, he thought there was some damage to his car’s gearbox after an impact with... (3 pages)View decision -
Decision Reference DRN-3493347
24 May 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3493347 The complaint Mr L complains through his representative that AvantCredit of UK, LLC lent him money on a high cost loan which he was unable to afford to repay. What happened AvantCredit provided Mr L with a loan of £5,600 on 19 May 2016 to be repaid over 60 months at the rate of... (4 pages)View decision -
Decision Reference DRN-3494831
24 May 2022 PayPal (Europe) Sarl et Cie SCA UpheldBanking and PaymentsDRN-3494831 The complaint Mr V is unhappy that PayPal (Europe) Sarl et Cie SCA reported a missed payment to his credit file after advising him that this wouldn’t be the case. What happened On 1 September 2021, PayPal contacted Mr V by telephone and explained to him that the monthly minimum... (3 pages)View decision -
Decision Reference DRN-3242198
24 May 2022 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-3242198 The complaint Mrs R complains that AA Underwriting Insurance Company Limited haven’t agreed to repair all the faults found with her car following an accident. They’ve said that some of the problems were pre-existing, but Mrs R doesn’t agree. She’s also unhappy with how her clai... (7 pages)View decision
