We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120436 results
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Decision Reference DRN-3378416
26 May 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3378416 The complaint Mr L complains about the way Moneybarn No 1 Limited handled his account. What happened In November 2017 Mr L was supplied with a car and entered into a conditional sale agreement with Moneybarn. The cash price of the car was £9000, with a total amount repayable of... (3 pages)View decision -
Decision Reference DRN-3501940
26 May 2022 Lantern Debt Recovery Services Ltd UpheldConsumer CreditDRN-3501940 The complaint Mr F has complained that Lantern Debt Recovery Services Ltd are pursuing him for a debt which he says is not his. What happened This complaint is about a short-term loan that was taken out in 2017 and sold to Lantern in 2021. The original creditor has gone into ad... (2 pages)View decision -
Decision Reference DRN-3356639
26 May 2022 Arrow Global Limited UpheldConsumer CreditDRN-3356639 The complaint Ms S has complained that Arrow Global Limited defaulted her account even though she was over-paying her payment arrangement. What happened This complaint surrounds a credit card account that was sold to Arrow. Ms S arranged an affordable repayment plan with Arrow.... (2 pages)View decision -
Decision Reference DRN-3501809
26 May 2022 Covea Insurance plc UpheldInsuranceDRN-3501809 The complaint Mr C has complained about how Covea Insurance plc (Covea) dealt with a claim under a block insurance policy. What happened Mr C’s tenants complained about damp problems in a flat he owned. The tenants moved out due to the issues. Shortly afterwards, Mr C found the... (6 pages)View decision -
Decision Reference DRN-3358762
26 May 2022 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3358762 The complaint Mr G is unhappy with how Creation Consumer Finance Ltd (‘Creation’) dealt with his claim made under Section 75 of the Consumer Credit Act 1974 (‘Section 75’). What happened In March 2020 Mr G bought a fridge freezer from a supplier using credit provided by Creatio... (3 pages)View decision -
Decision Reference DRN-3487295
26 May 2022 Aioi Nissay Dowa Insurance Company of Europe SE UpheldInsuranceDRN-3487295 The complaint Miss D complains that Aioi Nissay Dowa Insurance Company of Europe SE provided her with poor service after she made a claim on her motor insurance policy. Miss D is represented by her mother, Mrs D What happened Miss D had an accident in January 2020. The police a... (3 pages)View decision -
Decision Reference DRN-3492974
26 May 2022 Admiral Insurance Company Limited UpheldInsuranceDRN-3492974 The complaint Mr E and Mrs E complain that Admiral Insurance Company Limited declined their claim made on their motor insurance policy. What happened Mrs E, a named driver on Mr E’s policy, accidentally added an exhaust fluid product to their car’s cooling system, and this led... (2 pages)View decision -
Decision Reference DRN-3373708
26 May 2022 Clochgate Financial Services Scotland Limited UpheldPensions and AnnuitiesDRN-3373708 The complaint Mrs S complains about the advice provided by Clochgate Financial Services Scotland Limited (trading as Clochgate) to transfer her final salary pension into a James Hay Self Invested Personal Pension (SIPP) and the subsequent investment into Optima Wide Group (OWG)... (11 pages)View decision -
Decision Reference DRN-3501285
26 May 2022 Madison CF UK Limited UpheldConsumer CreditDRN-3501285 The complaint Mr Q complains that Madison CF UK Limited (trading as 118118 Money Limited) was irresponsible to lend to him. What happened Mr Q had one loan from 118118 Money on 6 August 2018. He borrowed £3,000 and needed to repay £236.11 per month for 24 months. The loan was r... (3 pages)View decision -
Decision Reference DRN-3489695
26 May 2022 U K Insurance Limited UpheldInsuranceDRN-3489695 The complaint Mrs B complains that when she made a claim on her motor insurance policy U K Insurance Limited (‘UKI’) provided poor service, leading to a long delay with a windscreen repair. What happened Mrs B had a motor accident. Between that date and having her car repaired ... (2 pages)View decision
