We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3335433
28 Mar 2022 The Mortgage Works (UK) Plc UpheldMortgagesDRN-3335433 The complaint Mrs H complains The Mortgage Works (UK) plc (TMW) refused to agree the transfer of equity on her buy to let property mortgage, resulting in her incurring unnecessary charges. What happened Mrs H says she approached TMW to inform them that she and her husband had s... (3 pages)View decision -
Decision Reference DRN-3289382
28 Mar 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3289382 Complaint Mr S has complained that Loans 2 Go Limited (“L2G”) provided him with an unaffordable loan. He says he was struggling to repay the debts he already had. Background L2G provided Mr S with a loan of £1,150.00 in July 2021. This loan had an APR of 253.7% and a 24-month t... (4 pages)View decision -
Decision Reference DRN-3034741
28 Mar 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3034741 The complaint Mr G complains that NewDay Ltd (“NewDay”) has refused to refund transactions (made using his NewDay (Aqua) Mastercard credit card) to a fraudulent investments trading company (CFD Corporate). What happened The circumstances of this complaint are well known to both... (6 pages)View decision -
Decision Reference DRN-2900621
28 Mar 2022 Bamboo Limited UpheldConsumer CreditDRN-2900621 The complaint Mr M complains that Bamboo Limited (“Bamboo”) lent him two loans he couldn’t afford. What happened The details of this complaint are well known to both parties, so I won’t repeat them all again here. Bamboo lent Mr M £3000 on 4 September 2018. He repaid this on 29... (2 pages)View decision -
Decision Reference DRN-3400238
28 Mar 2022 Alexander David Securities Limited UpheldPensions and AnnuitiesDRN-3400238 The complaint Miss R’s complaint is about shares she brought through Templeton Securities Limited (at the time an appointed representative of Alexander David Securities Limited). Miss R says the shares weren’t suitable for her and Templeton Securities didn’t act in her best int... (18 pages)View decision -
Decision Reference DRN-3400528
28 Mar 2022 British Gas Insurance Limited UpheldInsuranceDRN-3400528 The complaint Miss G complained that British Gas Insurance Limited (“British Gas”) provided a poor service under her home emergency cover and didn’t fully resolve her claim. What happened Miss G made a claim to British Gas when she identified an issue with her kitchen taps. Bri... (3 pages)View decision -
Decision Reference DRN-3390779
28 Mar 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3390779 The complaint A partnership, which I’ll refer to as “F”, complains about the way Barclays Bank UK PLC processed a foreign cheque. The director of F’s operating company, Mr L, brings the complaint on the partnership’s behalf. He is represented in doing so by Mr P. What happened ... (4 pages)View decision -
Decision Reference DRN-3303397
28 Mar 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3303397 The complaint Mr W, through his representative, complains that Everyday Lending Limited, trading as Everyday Loans, lent to him irresponsibly. What happened Mr W has described the situation as: ‘…I felt like I was going from loan to loan, without the true knowledge of what dama... (4 pages)View decision -
Decision Reference DRN-3370164
28 Mar 2022 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3370164 The complaint Miss T complained that her claim was unfairly declined under her home insurance policy with Admiral Insurance (Gibraltar) Limited (“Admiral”). Miss T was represented by a relative during the complaint, but for ease and to keep my decision clear, I will only refer ... (5 pages)View decision -
Decision Reference DRN-3139731
28 Mar 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3139731 The complaint Ms D, through her representative, complains that Everyday Lending Limited lent to her irresponsibly. What happened Ms D was approved for one loan from Everyday Lending on 24 April 2019 which was for £1,800 repayable over 24 months at just over £198 each month. It ... (4 pages)View decision
