We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3409613
31 Mar 2022 Wellington Court Financial Services Limited UpheldPensions and AnnuitiesDRN-3409613 The complaint Ms K has complained about the transfer of her personal pension to a self-invested personal pension (“SIPP”) in 2015. She used her SIPP to invest in a property-based venture that appears to have failed. She holds Wellington Court Financial Services Limited responsi... (16 pages)View decision -
Decision Reference DRN-3348029
31 Mar 2022 Santander UK Plc UpheldBanking and PaymentsDRN-3348029 The complaint A company which I’ll refer to as V, complains that Santander UK Plc unfairly declined its Bounce Back Loan (BBL) application. The complaint has been brought to the service by one of V’s directors, Mr P. What happened Mr P applied to Santander on V’s behalf for a B... (3 pages)View decision -
Decision Reference DRN-3410548
31 Mar 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3410548 The complaint Miss V is a sole trader. She complains that HSBC UK Bank Plc unfairly declined her application for a Bounce Back Loan. What happened Miss V was an existing personal customer of HSBC and applied to the bank for a Bounce Back Loan in February 2021. HSBC required cus... (3 pages)View decision -
Decision Reference DRN-3410488
31 Mar 2022 HSBC UK Bank Plc UpheldInvestmentsDRN-3410488 The complaint Mr and Mrs H complain about the advice they received from HSBC UK Bank Plc to take out two investment products in late 2000 – a bond and an investment into HSBC’s Portfolio Management Service (PMS). They say the investments were mis-sold and not suitable for their... (7 pages)View decision -
Decision Reference DRN-3207430
31 Mar 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3207430 The complaint Mr B is unhappy that NewDay Ltd provided new and further credit to him at time when the provision of such credit wasn’t affordable for him. What happened In March 2015, Mr B applied for a credit account with NewDay. His application was approved, and Mr B was issue... (4 pages)View decision -
Decision Reference DRN-3407166
31 Mar 2022 Aviva Life & Pensions UK Limited UpheldInsuranceDRN-3407166 The complaint Mrs C complains that Aviva Life & Pensions UK Limited terminated her income protection claim. What happened Mrs C is covered under her employer’s group income protection scheme, the aim of which is to provide her with an income in the event she can’t work due ... (3 pages)View decision -
Decision Reference DRN-3361044
31 Mar 2022 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3361044 The complaint Mr L complains that Tesco Personal Finance PLC trading as Tesco Bank incorrectly sent him correspondence advising his credit card payments had been made late. What happened Mr L has a credit card with Tesco Bank. On 7 April 2020 Tesco Bank sent Mr L two letters. O... (2 pages)View decision -
Decision Reference DRN-3376062
31 Mar 2022 Metro Bank PLC UpheldBanking and PaymentsDRN-3376062 The complaint Mr T complains that Metro Bank PLC won’t refund a disputed transaction made from his account. He’d like the transaction refunded and compensation for the impact on him. What happened In July 2020 a £60 payment was made to a mobile phone company I’ll call S from Mr... (2 pages)View decision -
Decision Reference DRN-2752518
31 Mar 2022 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-2752518 The complaint Mr F has complained about how The Prudential Assurance Company Limited handled the switch of the investments in his pension. What happened Mr F’s pension was held with Prudential and his money was invested in a fund that was categorised as higher risk. In March 20... (4 pages)View decision -
Decision Reference DRN-3410139
31 Mar 2022 ValidPath Limited UpheldPensions and AnnuitiesDRN-3410139 The complaint Mr M is complaining about Wealthwise Corporate Financial Management Ltd (WCFM) an appointed representative (AR) of ValidPath Limited (ValidPath) because he says he received unsuitable advice to invest money held within his self-invested personal pension (SIPP) int... (23 pages)View decision
