We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3026036
31 Mar 2022 Arrow Global Limited UpheldMortgagesDRN-3026036 The complaint Mr and Mrs B complain that the secured, second-charge loan they have with Arrow Global Finance Limited has cost them too much to repay. They say the interest they’ve been charged over the years is unfair. Mr and Mrs B also complain about the fees and charges that ... (6 pages)View decision -
Decision Reference DRN-3410224
31 Mar 2022 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-3410224 The complaint Mr L complains that Westerby Trustee Services Limited (‘Westerby’) allowed his Self- Invested Personal Pension (‘SIPP’) to be invested in high risk investments. Mr L says Westerby shouldn’t have allowed this to happen. What happened Westerby’s been represented by ... (48 pages)View decision -
Decision Reference DRN-3410029
31 Mar 2022 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-3410029 The complaint Mrs L complains that Westerby Trustee Services Limited (‘Westerby’) allowed her Self- Invested Personal Pension (‘SIPP’) to be invested in high risk investments. Mrs L says Westerby shouldn’t have allowed this to happen. What happened Westerby’s been represented b... (48 pages)View decision -
Decision Reference DRN-3299267
31 Mar 2022 Admiral Insurance Company Limited UpheldInsuranceDRN-3299267 The complaint Mr C complained about Admiral Insurance Company Limited’s valuation of his car following his claim on his motor insurance policy. What happened Mr C was in a serious accident which wasn’t his fault. His car was so damaged that Admiral decided that it was uneconomi... (3 pages)View decision -
Decision Reference DRN-3298168
31 Mar 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3298168 The complaint Mr O is unhappy that HSBC added a CIFAS marker to his record which resulted in his bank accounts elsewhere being closed. He said this had a substantial impact on his wellbeing and university studies and he is seeking compensation from HSBC. What happened HSBC rece... (5 pages)View decision -
Decision Reference DRN-3339020
31 Mar 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3339020 The complaint Ms W is unhappy that HSBC UK Bank Plc won’t refund money she lost as a result of an investment scam. What happened Ms W sent money to GreenFields Capital (GFC) who she believed would invest in Bitcoin for her. She’s said that after knowingly making two payments, G... (5 pages)View decision -
Decision Reference DRN-3399826
31 Mar 2022 PayPal Europe Sarl & Cie, SCA UpheldBanking and PaymentsDRN-3399826 The complaint Mr B complains that Pay Pal Europe Sarl & Cie, SCA (‘PayPal’) didn’t help him when he accidentally sent money to the wrong person. What happened In September 2020 Mr B went to use his PayPal account to make a payment of $450 to a third party. Unfortunately, he... (3 pages)View decision -
Decision Reference DRN-3298124
31 Mar 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3298124 The complaint Mr P’s complaint is about a claim he made under the legal expenses section of his Royal & Sun Alliance Insurance Limited (RSA) loss and damage protection for motor vehicles insurance policy. All references to RSA include their claims handlers or agents. What h... (3 pages)View decision -
Decision Reference DRN-3409033
31 Mar 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3409033 The complaint Mr E complains about Lloyds Bank PLC (“Lloyds”) and banking services and support he received during a visit to branch, and subsequently in a telephone call. He wants Lloyds to apologise for his experience and to pay him compensation. What happened Mr E held accoun... (2 pages)View decision -
Decision Reference DRN-2653839
31 Mar 2022 Sun Life Assurance Company of Canada (U.K.) Limited UpheldPensions and AnnuitiesDRN-2653839 The complaint The estate of Mr W complains through a professional representative that Sun Life Assurance Company of Canada (U.K.) Limited (Sun Life) mis-sold a Free Standing Additional Voluntary Contribution (FSAVC) plan. What happened In 1993, the late Mr W was aged 52 and wor... (3 pages)View decision
