We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
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Decision Reference DRN-3818809
24 Nov 2022 KW Investment Management Limited UpheldPensions and AnnuitiesDRN-3818809 The complaint Mr B says KW Wealth Planning Limited (‘KW’) caused delays in the transfer of his Self- Invested Personal Pension (‘SIPP’), in cash, from Xafinity (‘X’) to Interactive Investors (‘II’). He says after his instruction of 13 November 2020 the liquidations/transfers we... (10 pages)View decision -
Decision Reference DRN-3763126
24 Nov 2022 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3763126 The complaint Mr H complains that Tesco Personal Finance plc, trading as Tesco Bank, won’t refund to him the money that he paid for a barbeque. What happened Mr H used his Tesco Bank credit card in April 2021 to pay £153.83 for a barbecue. He didn’t receive the barbecue so he c... (3 pages)View decision -
Decision Reference DRN-3793315
24 Nov 2022 Morses Club PLC UpheldConsumer CreditDRN-3793315 The complaint Miss G, through her representative, complains that Morses Club PLC, lent to her when she could not afford it. What happened Using information from Miss G’s representative and from Morses records, here is a brief loan table. The loans have all been paid. The repaym... (4 pages)View decision -
Decision Reference DRN-3439133
24 Nov 2022 Pension Insurance Corporation plc UpheldPensions and AnnuitiesDRN-3439133 The complaint Mrs G complains that Pension Insurance Corporation plc (PIC) sent her an incorrect retirement quote for her defined benefit pension benefits. She said this left her with financial difficulties. She also said PIC provided a poor service as it caused delays to the r... (6 pages)View decision -
Decision Reference DRN-3825236
24 Nov 2022 TSB Bank plc UpheldBanking and PaymentsDRN-3825236 The complaint Mr F complains that TSB Bank plc registered his address incorrectly and harassed him when he complained to them. What happened Mr F says that the way his address was initially formatted when he opened an account using the TSB website was incorrect, even though he ... (5 pages)View decision -
Decision Reference DRN-3480137
24 Nov 2022 Soteria Insurance Limited UpheldInsuranceDRN-3480137 The complaint Ms F and Mr W complain about the way Soteria Insurance Limited trading as Co-Op Insurance [“Co-Op”] has handled a claim they’ve made under their buildings insurance following subsidence. What happened As Mr W has led the complaint with this Service, I’ll refer to ... (6 pages)View decision -
Decision Reference DRN-3782969
24 Nov 2022 Sainsbury's Bank Plc UpheldBanking and PaymentsDRN-3782969 The complaint Mr V complains Sainsbury’s Bank Plc sent his Data Subject Access Request (DSAR) in an unprotected format via email rather than through an online portal with a passphrase. What happened On 21 February 2022 Mr V made a DSAR. Sainsbury’s responded in March 2022 sayin... (2 pages)View decision -
Decision Reference DRN-3824690
24 Nov 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3824690 The complaint Mr G complains Barclays Bank UK PLC trading as Barclaycard registered a default incorrectly in relation to his credit card account. What happened Mr G had a credit card account with Barclays. In September 2021, Barclays registered a default. Mr G was unhappy becau... (3 pages)View decision -
Decision Reference DRN-3775629
24 Nov 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3775629 The complaint Miss Y complains about the way Royal & Sun Alliance Insurance Limited (“RSA”) handled her claim for an escape of water. What happened Miss Y made a claim to RSA under her home insurance policy in June 2021. The claim was for an escape of water. RSA appointed i... (4 pages)View decision -
Decision Reference DRN-3824806
24 Nov 2022 Kensington Mortgage Company Limited UpheldMortgagesDRN-3824806 The complaint Mrs D complains about the interest rate on her mortgage with Kensington Mortgage Company Limited. She complains that Kensington won’t allow her to take a new fixed interest rate, which would reduce her payments. Mrs D is now represented by her granddaughter, who’s... (15 pages)View decision
