We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3342155
25 Mar 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3342155 The complaint Mr G complained that AvantCredit of UK, LLC lent to him irresponsibly and provided him with unaffordable lending. What happened AvantCredit provided a loan to Mr G as follows: Date taken Loan amount Term Typical monthly repayment Total amount payable Date repaid 9... (3 pages)View decision -
Decision Reference DRN-3319827
25 Mar 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3319827 The complaint Mr C says NewDay Ltd allowed him to access borrowing on his credit card account after he explained his mental health was impacting his spending and behaviour at the time. He’s also unhappy he was led to believe his account wouldn’t be defaulted but it was. Mr C is... (5 pages)View decision -
Decision Reference DRN-3385974
25 Mar 2022 Legal & General Home Finance Limited UpheldMortgagesDRN-3385974 The complaint Mr P and Mrs P complain about the service Legal & General Home Finance Limited (L&G) provided when they applied to transfer their lifetime mortgage to another property and the early repayment charge they had to pay when they redeemed the mortgage. What hap... (5 pages)View decision -
Decision Reference DRN-3246973
25 Mar 2022 Madison CF UK Limited UpheldConsumer CreditDRN-3246973 The complaint Miss B complains that Madison CF UK Limited trading as 118118 Money (“MCF”) lent to her in an irresponsible manner. What happened Miss B was given a loan by MCF in December 2019. She borrowed £1,500 and agreed to repay the loan in 18 monthly instalments. Miss B ap... (3 pages)View decision -
Decision Reference DRN-3393466
25 Mar 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3393466 The complaint Mr C complains that HSBC UK Bank Plc (“HSBC”) didn’t help recover money he lost as part of a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything in detail again here. In summary, between May and August 201... (5 pages)View decision -
Decision Reference DRN-3367400
25 Mar 2022 Pacific Financial Claims Ltd UpheldClaims ManagementDRN-3367400 The complaint Mr S complains on behalf of the estate of the late Mrs S, about Pacific Financial Claims Ltd’s (“Pacific Financial”) delay in dealing with complaints for mis-sold Payment Protection Insurance (“PPI”) and their lack of updates. What happened Mr S says he instructed... (2 pages)View decision -
Decision Reference DRN-3364201
25 Mar 2022 Short Term Finance Limited UpheldConsumer CreditDRN-3364201 The complaint Ms L, through her representative, complains that Short Term Finance Limited (STFL) lent to her irresponsibly. What happened Using information from both Ms L and STFL the records show that Ms L was approved for 45 loans from a date unknown before 2015 to February 2... (5 pages)View decision -
Decision Reference DRN-3315272
25 Mar 2022 Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A. UpheldInsuranceDRN-3315272 The complaint Mr M complains about the way Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A. (hereafter “Mapfre”) handled his travel insurance claim. What happened The following is only a summary as both parties are aware of what happened. In July 2019, Mr... (6 pages)View decision -
Decision Reference DRN-3397572
25 Mar 2022 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-3397572 The complaint Mr C’s complaint is about the refusal of his claim under his pet insurance policy with Casualty & General Insurance Company (Europe) Ltd (“C & G “). What happened I issued a provisional decision on this matter earlier this month, the main part of which is ... (6 pages)View decision -
Decision Reference DRN-3397407
25 Mar 2022 DAS Legal Expenses Insurance Company Limited UpheldInsuranceDRN-3397407 The complaint B complains about the service DAS Legal Expenses Insurance Company Limited (DAS) provided in relation to a claim under its legal expenses insurance policy. B is represented in this complaint by one of its directors. I’ll refer to him as Mr I. What happened B is a ... (4 pages)View decision
