We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
-
Decision Reference DRN-3830459
28 Nov 2022 DAS Legal Expenses Insurance Company Limited UpheldInsuranceDRN-3830459 The complaint Miss B is unhappy that DAS Legal Expenses Insurance Company Limited declined her claim for blocked drains under her home emergency policy. Miss B was also unhappy with the way DAS handled the claim. What happened Miss B lets out her property to tenants. Miss B was... (3 pages)View decision -
Decision Reference DRN-3733318
28 Nov 2022 Oodle Financial Services Limited UpheldConsumer CreditDRN-3733318 The complaint Miss M complains that a car that was supplied to her under a hire purchase agreement with Oodle Financial Services Limited, trading as Oodle Car Finance, wasn’t of satisfactory quality. What happened A used car was supplied to Miss M under a hire purchase agreemen... (4 pages)View decision -
Decision Reference DRN-3727976
28 Nov 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3727976 The complaint Mr B and Miss G complain that Barclays Bank UK Plc gave them incorrect information about the rates that would be available to them if they applied for ‘permission to let’ (PTL). What happened Mr B and Miss G had a joint residential mortgage with Barclays with the ... (3 pages)View decision -
Decision Reference DRN-3825807
28 Nov 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3825807 The complaint Mrs M complains about how Lloyds Bank PLC handled a claim about a hotel booking made using her credit card. What happened Mrs M’s credit card was used to make a hotel booking using an online travel agent (‘the supplier’). However, Mrs M says that because of the gl... (3 pages)View decision -
Decision Reference DRN-3824771
28 Nov 2022 Barclays Bank UK PLC UpheldInvestmentsDRN-3824771 The complaint Mr B complains about the service provided by Barclays Bank UK PLC with regards to the Smart Investor platform. In summary, he says: He’s unhappy about not having access to his account since the migration. Barclays changed its platform which resulted in him being ... (10 pages)View decision -
Decision Reference DRN-3775449
28 Nov 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3775449 The complaint Mr K says the advice given and the arrangements made by Portal Financial Services LLP (Portal), to transfer his Occupational Pension Scheme (OPS) benefits into a Transact Self- invested Personal Pension (SIPP) and recommend investments in specialist holdings was u... (12 pages)View decision -
Decision Reference DRN-3829469
28 Nov 2022 Volkswagen Financial Services (UK) Limited UpheldConsumer CreditDRN-3829469 The complaint Mr W is unhappy with a car he acquired under a hire agreement provided by Volkswagen Financial Services (UK) Limited (‘VWFS’). What happened In September 2020 Mr W acquired a new car through a hire agreement with VWFS. Mr W paid an initial rental of £992.90 and wa... (6 pages)View decision -
Decision Reference DRN-3546822
28 Nov 2022 CMC Markets UK plc UpheldInvestmentsDRN-3546822 The complaint Mr R complains about the Crude Oil West Texas Cash positions in his Contracts for Difference account held with CMC Markets UK plc. He says they rebased his holdings from the May 2020 to December 2020 contract for their own gain, causing him significant losses. Wha... (4 pages)View decision -
Decision Reference DRN-3782331
28 Nov 2022 esure Insurance Limited UpheldInsuranceDRN-3782331 The complaint Ms R has complained about how esure Insurance Limited (esure) dealt with costs for alternative accommodation during a claim under her home insurance policy. What happened Ms R made a claim for an escape of water under her home insurance policy. esure accepted the ... (3 pages)View decision -
Decision Reference DRN-3711473
28 Nov 2022 AWP P&C SA UpheldInsuranceDRN-3711473 The complaint Mr and Mrs M complain that AWP P&C SA has turned down a cancellation claim they made on a travel insurance policy. What happened Mr and Mrs M hold travel insurance as a benefit of their packaged bank account. In November 2021, Mr and Mrs M booked a trip abroad... (3 pages)View decision
