We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 123701 results
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Decision Reference DRN-3723747
28 Sep 2022 The IPS Partnership plc UpheldPensions and AnnuitiesDRN-3723747 The complaint Mr S complains about delays caused to the transfer of his investments held within his Self Invested Personal Pension (SIPP) which he says IPS Partnership plc trading as James Hay Partnership (JH) is partly to blame for. Mr S is being represented. All references to... (5 pages)View decision -
Decision Reference DRN-3698667
28 Sep 2022 MPA Financial Management Limited UpheldPensions and AnnuitiesDRN-3698667 The complaint Ms H complains about advice given by MPA Financial Management Limited (“MPA) which led to withdrawals from her personal pension. This triggered the Money Purchase Annual Allowance (MPAA). The impact of this has resulted in a limitation of future annual pension con... (7 pages)View decision -
Decision Reference DRN-3723248
28 Sep 2022 The IPS Partnership plc UpheldPensions and AnnuitiesDRN-3723248 The complaint Mrs S complains about delays caused to the transfer of her investments held within her Self Invested Personal Pension (SIPP) which she says IPS Partnership plc trading as James Hay Partnership (JH) is partly to blame for. Mrs S shared an investment account with he... (5 pages)View decision -
Decision Reference DRN-3724629
28 Sep 2022 John Lewis Financial Services Limited UpheldConsumer CreditDRN-3724629 The complaint Mr I complains John Lewis Financial Services Limited unfairly reported missed payments to the Credit Reference Agencies (“CRAs”). What happened I issued a provisional decision. I said: “I’ve considered all the available evidence and arguments to decide what’s fair... (3 pages)View decision -
Decision Reference DRN-3700564
28 Sep 2022 AJ Bell Management Limited UpheldPensions and AnnuitiesDRN-3700564 The complaint Mr D complains AJ Bell Management Limited (“AJ Bell”) are responsible for delays when switching from his previous Investment Partner (IP) to his new one. He says these delays caused him a financial disadvantage for which he asks to be compensated. He further compl... (7 pages)View decision -
Decision Reference DRN-3634072
28 Sep 2022 Morses Club PLC UpheldConsumer CreditDRN-3634072 The complaint Miss K complains that Morses Club PLC lent to her irresponsibly. Miss K also says that the last loan was signed by another party and she ought not be liable for it. What happened Using information from Morses, here is a brief loan table of the four approved loans.... (6 pages)View decision -
Decision Reference DRN-3725199
28 Sep 2022 HDI Global Specialty SE UpheldInsuranceDRN-3725199 The complaint Mr and Mrs S complained about HDI Global Specialty SE. They weren’t happy that it delayed dealing with their claim under their landlord residential insurance policy following an escape of water at their rental property. What happened Mr and Mrs S made a claim unde... (2 pages)View decision -
Decision Reference DRN-3719416
28 Sep 2022 ReAssure Limited UpheldPensions and AnnuitiesDRN-3719416 The complaint Mr M complains ReAssure Limited (ReAssure) failed to follow his instructions to stop a drawdown payment. He does not feel ReAssure have properly rectified the account or provided a satisfactory answer. In addition, the poor customer service he experienced caused h... (6 pages)View decision -
Decision Reference DRN-3725236
28 Sep 2022 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-3725236 The complaint Mr M complains TransUnion International UK Limited haven’t sent him a copy of his credit file despite him asking on multiple occasions. What happened I issued a provisional decision setting out what’d happened, and what I thought about it. I’ve copied the relevant... (5 pages)View decision -
Decision Reference DRN-3702121
28 Sep 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-3702121 The complaint Mr and Mrs P have complained that Shawbrook Bank Limited rejected their claim against it under section 75 of the Consumer Credit Act 1974 in relation to their purchase of some solar panels. Background Mr and Mrs P bought solar panels for their home in September 20... (3 pages)View decision
