We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
-
Decision Reference DRN-3397527
25 Mar 2022 MacDonald Group GI LLP UpheldInsuranceDRN-3397527 The complaint H, a limited company, has complained about its commercial property insurance broker MacDonald Group GI LLP, as it believes it caused it to incur losses by delaying notifying insurers of H’s claim for water damage. What happened Water damage was found to H’s proper... (3 pages)View decision -
Decision Reference DRN-3296617
25 Mar 2022 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-3296617 The complaint Mr F is unhappy that Clydesdale Bank Plc, trading as Virgin Money, allowed funds to be removed from his account that he says he didn’t authorise. What happened Mr F discovered a number of transactions, to the same merchant, that were being made on his account that... (3 pages)View decision -
Decision Reference DRN-3299329
25 Mar 2022 Helm Godfrey Partners Ltd UpheldPensions and AnnuitiesDRN-3299329 The complaint Mr Y complains that he was given unsuitable investment advice by Helm Godfrey Partners Ltd (“Helm Godfrey”). He’s said the investment it recommended for part of his SIPP (Self Invested Personal Pension) presented a higher degree of risk than he had agreed to take.... (20 pages)View decision -
Decision Reference DRN-3394565
25 Mar 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3394565 The complaint Mr C has complained NewDay Ltd, trading as Amazon Classic, didn’t refund fraudulent transactions and managed his fraud claim poorly. What happened In 2020 Mr C was in hospital for a prolonged period and his home was burgled. He noted two transactions made with his... (2 pages)View decision -
Decision Reference DRN-3396572
25 Mar 2022 Society of Lloyd's UpheldInsuranceDRN-3396572 The complaint Mr K complains that Society of Lloyd’s unfairly turned down a claim on his agricultural vehicle insurance policy. For ease of reading, reference to Lloyd’s will include anything done by the underwriters. What happened Mr K’s baler suffered damage while being used ... (3 pages)View decision -
Decision Reference DRN-3387965
25 Mar 2022 The Co-operative Bank Plc UpheldMortgagesDRN-3387965 The complaint Miss P with the service received from The Co-operative Bank Plc (trading as Platform) when trying to port her mortgage. What happened Miss P held a mortgage with Platform, her rate was fixed for five-years at 2.39% until December 2021. The off... (3 pages)View decision -
Decision Reference DRN-2983017
25 Mar 2022 Progressive Money Limited UpheldConsumer CreditDRN-2983017 The complaint Mr G says Progressive Money Limited (PML) lent to him irresponsibly. What happened Mr G took out a 36-month instalment loan from PML on 9 April 2018. It was for £4,000 and the monthly repayments were £203.04. The total repayable was £7,320.40. Mr G says the loan w... (4 pages)View decision -
Decision Reference DRN-3389385
25 Mar 2022 AXA Insurance UK Plc UpheldInsuranceDRN-3389385 The complaint Mr H and Ms N are unhappy that AXA Insurance UK Plc (AXA) caused damage to their home when carrying out repairs following a claim under their buildings and contents insurance. The policy was in joint names but, for ease and because Mr H dealt with the complaint, I... (4 pages)View decision -
Decision Reference DRN-3147444
25 Mar 2022 Morses Club PLC UpheldConsumer CreditDRN-3147444 The complaint Mr J says Morses Club PLC lent to him irresponsibly. He says that he was in financial difficulty when the loans were arranged. He thinks if Morses had made better checks it would’ve seen this and not lent to him. What happened This complaint is about four home col... (4 pages)View decision -
Decision Reference DRN-3396171
25 Mar 2022 Wellington Court Financial Services Limited UpheldPensions and AnnuitiesDRN-3396171 The complaint Mr P has complained about the transfer of his personal pension to a self-invested personal pension (“SIPP”) in 2015. His transfer proceeds weren’t invested. He thinks he would have been better off not transferring. He holds Wellington Court Financial Services Limi... (15 pages)View decision
