We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-3966976
9 Mar 2023 Santander UK Plc UpheldBanking and PaymentsDRN-3966976 The complaint Mr and Mrs A complain that Santander UK Plc closed Mrs A’s accounts unfairly. What happened Mr A, on behalf of Mrs A, says she received blank letters from Santander about her accounts, as well as phone calls asking about personal details. Following this, her accou... (3 pages)View decision -
Decision Reference DRN-3412571
9 Mar 2023 St. James's Place Wealth Management Plc UpheldInvestmentsDRN-3412571 The complaint Mr T complains through his representative, a claims management company (CMC), that he received unsuitable investment advice from St. James's Place Wealth Management Plc. What happened Mr T received investment advice from SJP in August 2006. He’d recently come... (5 pages)View decision -
Decision Reference DRN-3973901
9 Mar 2023 Truly Independent Limited UpheldPensions and AnnuitiesDRN-3973901 The complaint Mrs C complains about the advice given by Truly Independent Limited to transfer the benefits from her defined-benefit (‘DB’) occupational pension scheme to a personal pension. She says the advice was unsuitable for her and believes this has caused a financial loss... (9 pages)View decision -
Decision Reference DRN-3973896
9 Mar 2023 Truly Independent Limited UpheldPensions and AnnuitiesDRN-3973896 The complaint Mr C complains about the advice given by Truly Independent Limited to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable for him and believes this has caused a financial loss. ... (9 pages)View decision -
Decision Reference DRN-4011370
9 Mar 2023 MotoNovo Finance Limited UpheldConsumer CreditDRN-4011370 The complaint Mr D complains about the quality of a van he acquired under a hire purchase agreement with MotoNovo Finance Limited (MotoNovo). When I refer to what Mr D and MotoNovo said, or did, it should also be taken to include things said, or done, on their behalf. What happ... (9 pages)View decision -
Decision Reference DRN-4007926
9 Mar 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4007926 The complaint Mr W complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In late 2012, Mr W was contacted by a rep... (44 pages)View decision -
Decision Reference DRN-3818144
9 Mar 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3818144 The complaint Mrs D complains that Gallium Fund Solutions Limited (“Gallium”) were responsible for the mis-sale of two bonds by Basset Gold Limited (“BG Ltd”). Mrs D believes she was misled by the promotional material which portrayed these as safe investment bonds with fixed in... (7 pages)View decision -
Decision Reference DRN-4002483
9 Mar 2023 AWP P&C SA UpheldInsuranceDRN-4002483 The complaint Mr S and Mrs K complain about the decision by AWP P&C SA to turn down their travel insurance claim. What happened Mr S and Mrs K have travel insurance through Mrs K’s bank account. Whilst on holiday, Mr S had problems walking and experienced numbness as well a... (2 pages)View decision -
Decision Reference DRN-3980583
9 Mar 2023 PayrNet Limited UpheldBanking and PaymentsDRN-3980583 The complaint Miss K complains that she has been unable to withdraw the money she has on a PayrNet Limited pre-paid credit card. Parts of this complaint concern the actions of the original card issuer and or the card administrator. PayrNet took over responsibility for this acco... (4 pages)View decision -
Decision Reference DRN-3889680
8 Mar 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3889680 The complaint Mr H and Mrs H complain about Lloyds Bank PLC taking back money from their bank account without explanation or notification. What happened In June 2022, Mr H & Mrs H arranged to transfer £50000 from their Lloyds bank account to an account with another bank. Un... (3 pages)View decision