We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125363 results
-
Decision Reference DRN-3823052
25 Nov 2022 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3823052 The complaint Mr A says Tesco Personal Finance PLC, trading as Tesco Credit Cards, closed his card despite agreeing this would not happen if he made payment on or by 4 January 2022. What happened On 7 December 2021 Tesco issued a default notice to Mr A. He had not made any paym... (4 pages)View decision -
Decision Reference DRN-3826392
25 Nov 2022 TSB Bank plc UpheldMortgagesDRN-3826392 The complaint Mr and Mrs O complain that TSB Bank plc has miscalculated their mortgage balance and, as a result, the mortgage won’t be repaid by the end of the agreed term. What happened Mr and Mrs O took out this mortgage in 1994 with Cheltenham & Gloucester Building Socie... (4 pages)View decision -
Decision Reference DRN-3597307
25 Nov 2022 Metro Bank PLC UpheldBanking and PaymentsDRN-3597307 The complaint Mr A is unhappy that Metro Bank PLC closed his account and loaded a fraud marker against his name. What happened Mr A discovered, after having trouble opening a bank account, that Metro had loaded a fraud marker against his name on the Cifas database in July 2018.... (3 pages)View decision -
Decision Reference DRN-3649702
25 Nov 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3649702 The complaint Mr S complains about the service he received from National Westminster Bank Plc (NatWest) when trying to access his online banking using their facial recognition software. What happened Mr S holds a bank account with NatWest. In April 2022 he attempted to make a p... (2 pages)View decision -
Decision Reference DRN-3769782
25 Nov 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-3769782 Complaint Mr A complains that Shawbrook Bank Limited (“Shawbrook”), has rejected the claim he made under section 75 of the Consumer Credit Act 1974 (“the Act”) in relation to a solar panel system he says were misrepresented to him by the supplier. Background In 2016, Mr A was c... (7 pages)View decision -
Decision Reference DRN-3496858
25 Nov 2022 UK Credit Limited UpheldConsumer CreditDRN-3496858 The complaint Miss O complains that UK Credit Limited shouldn’t have accepted her as a guarantor for a loan. What happened Miss O agreed to become a guarantor for a borrower who took a loan from UK Credit. The loan was drawn in December 2019 for £3,000 and was to be repaid in 3... (4 pages)View decision -
Decision Reference DRN-3824869
25 Nov 2022 Coventry Building Society UpheldInvestmentsDRN-3824869 The complaint Mr H complains about Coventry Building Society, referred to as “the business” or “Coventry”. In summary, he says that his ISA account, upon maturity, was (erroneously) transferred to an easy access non-ISA account – rather than an existing Coventry easy access ISA... (8 pages)View decision -
Decision Reference DRN-3820248
25 Nov 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3820248 The complaint Mrs W complains about advice she was given to transfer the benefits of a defined-benefit (DB) occupational pension scheme (OPS) to a personal pension plan in 2014. She says the advice was unsuitable for her and believes this has caused her a financial loss. Portal... (9 pages)View decision -
Decision Reference DRN-3825814
25 Nov 2022 LEBC Group Limited UpheldPensions and AnnuitiesDRN-3825814 The complaint Mr B’s complaint is that LEBC Group Limited didn’t provide the periodic reviews he was entitled to under its Client Servicing Agreement. Mr B would like a refund of the ongoing advice fees that he paid for that service. What happened I issued my provisional decisi... (4 pages)View decision -
Decision Reference DRN-3825795
25 Nov 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3825795 The complaint Mr L’s representative Mr W complained to the Financial Ombudsman Service on 17 October 2019 that Barclays Bank UK PLC didn’t treat him fairly and/or properly take his circumstances into account when the term of his mortgage ended. Specifically, he is concerned tha... (26 pages)View decision
