We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
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Decision Reference DRN-3822420
23 Nov 2022 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3822420 The complaint Mr H and Ms M are unhappy with the service they received from Bank of Scotland plc, trading as Halifax, surrounding the declining of attempted payments on a debit card. What happened Mr H attempted to make payments on his Halifax debit card, but the transactions w... (3 pages)View decision -
Decision Reference DRN-3692793
23 Nov 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3692793 The complaint Mr and Mrs S complain that Lloyds Bank PLC (‘Lloyds’) won’t refund the money they paid to a tradesman for work that wasn’t completed. What happened The payment in this case was made from a joint account held by Mr and Mrs S but as Mr S was more involved, I’ll main... (3 pages)View decision -
Decision Reference DRN-3733745
23 Nov 2022 Starling Bank Limited UpheldBanking and PaymentsDRN-3733745 The complaint Mr H, who is a director of N, brings the complaint on N’s behalf. He complains that Starling Bank Limited (‘Starling’) won’t refund the money N lost in a scam. What happened Mr H says that he wanted to buy a car for his business. He found an advert for a company I... (4 pages)View decision -
Decision Reference DRN-3801736
23 Nov 2022 Society of Lloyd's UpheldInsuranceDRN-3801736 The complaint Miss D and Mr R have complained that Society of Lloyd’s (SOL) unfairly declined a claim they made under their Premier Guarantee New Home Warranty. What happened There have been several businesses and individuals involved in the complaint – acting as representative... (8 pages)View decision -
Decision Reference DRN-3626138
23 Nov 2022 Sainsbury's Bank Plc UpheldBanking and PaymentsDRN-3626138 The complaint Mr N complains that Sainsbury’s Bank Plc (Sainsbury’s) hasn’t refunded the money he lost when he fell victim to a scam. What happened Mr N had been in contact via WhatsApp with someone posing as a new friend who offered to help him improve his financial situation.... (3 pages)View decision -
Decision Reference DRN-3822067
23 Nov 2022 Lloyds Bank PLC UpheldConsumer CreditDRN-3822067 The complaint Mr S complains that Lloyds Bank PLC irresponsibly lent to him. What happened Mr S originally took out a loan with Lloyds in February 2015, for £8,500 with repayments of £323.32 a month over a 38 month term. In June 2015, he says he contacted Lloyds for advice and ... (5 pages)View decision -
Decision Reference DRN-3797567
23 Nov 2022 Aldermore Bank Plc UpheldBanking and PaymentsDRN-3797567 The complaint Ms R’s complaint is against Aldermore Bank Plc. Ms R says that Aldermore refused to release £70,000 to her after she sold one of the properties mortgaged to Aldermore as part of a commercial portfolio mortgage. Ms R is also unhappy that, after granting a payment d... (4 pages)View decision -
Decision Reference DRN-3623141
23 Nov 2022 Prisma Dealers Ltd UpheldBanking and PaymentsDRN-3623141 The complaint Mrs G complains about how Prisma Dealers Ltd dealt with foreign payment transactions. What happened Mrs G says she made two transfers to her foreign account for £2,000 and £3,000 using Prisma. She says the first transaction was eventually received in the intended ... (2 pages)View decision -
Decision Reference DRN-3710750
23 Nov 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3710750 The complaint Mr M complains about the advice given by Portal Financial Services LLP (Portal) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a self-invested personal pension (‘SIPP’). He says the advice was unsuitable for him and believe... (11 pages)View decision -
Decision Reference DRN-3767742
23 Nov 2022 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3767742 The complaint Mrs N complains about a five-year bond she invested into, issued by Basset & Gold Plc (“B&G Plc”), an appointed representative of Gallium Fund Solutions Limited (“Gallium”). She says the bond was mis-sold to her as she was misled to believe it was a much s... (24 pages)View decision
