We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120436 results
-
Decision Reference DRN-2882288
24 May 2022 1plus1 Loans Limited UpheldConsumer CreditDRN-2882288 The complaint Mr D says 1Plus1 Loans Limited lent to him irresponsibly. What happened Mr D took out a 36-month guarantor loan from 1Plus1 Loans for £2,500 on 12 May 2017. The monthly repayments were £117.37 and the total amount repayable was £4,225.32. It was given on the basis... (4 pages)View decision -
Decision Reference DRN-3495879
24 May 2022 AWP P&C SA UpheldInsuranceDRN-3495879 The complaint Mr M and Ms M complain about AWP P&C SA’s (“AWP”) decision to decline their claim under their home emergency insurance. What happened Mr M and Ms M noticed a leak coming through the ceiling of their extension on 13 October 2021 so they instructed a roofing com... (4 pages)View decision -
Decision Reference DRN-3282963
24 May 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3282963 The complaint Mr G is unhappy Barclays Bank UK Plc (“Barclays”) did not reimburse him all of the money he lost when he fell victim to a scam. What happened Mr G was looking to invest some of his money with the aim of increasing his retirement fund. He entered his details into a... (5 pages)View decision -
Decision Reference DRN-2917759
24 May 2022 Bamboo Limited UpheldConsumer CreditDRN-2917759 The complaint Mr G complained that Bamboo Limited trading as Bamboo Loans irresponsibly provided him with unaffordable loans. What happened Bamboo provided Mr G with loans as follows: Date Amount Term (months) Monthly repayment Loan status Loan one 31/07/2019 £2,000 24 £145.15 ... (5 pages)View decision -
Decision Reference DRN-3495000
24 May 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3495000 The complaint Mr O is unhappy that HSBC UK Bank Plc hasn’t reimbursed him for money he lost in an investment scam. What happened Mr O connected with company ‘F’ on social media. He’s provided us with a document showing the messages he exchanged with F and I can see he registere... (5 pages)View decision -
Decision Reference DRN-3494978
24 May 2022 NCO Europe Limited UpheldConsumer CreditDRN-3494978 The complaint Miss V is unhappy NCO Europe Limited didn’t let her know that her credit card account had been defaulted. What happened Miss V held a credit card where the debt was transferred to a company who I’ll refer to as A – they then became the legal owners of the debt. Wh... (4 pages)View decision -
Decision Reference DRN-3489024
24 May 2022 U K Insurance Limited UpheldInsuranceDRN-3489024 The complaint Mr C complains that U K Insurance Limited (‘UKI’) wrongly held him partly at fault for an accident after he made a claim on his motor insurance policy. What happened Mr C said he’d reversed off his driveway and was fully established on the road when a car driven b... (3 pages)View decision -
Decision Reference DRN-3227929
24 May 2022 Nationwide Building Society UpheldMortgagesDRN-3227929 The complaint Ms T complains that Nationwide Building Society wouldn’t let port her mortgage product to a house that she was going to share with her partner which was already subject to a Nationwide mortgage. Ms T also complains about Nationwide’s poor customer service. Ms T wo... (2 pages)View decision -
Decision Reference DRN-3473686
24 May 2022 Insight Financial Associates Limited UpheldPensions and AnnuitiesDRN-3473686 The complaint Ms B has complained about the advice Insight Financial Associates Limited (“Insight”) gave her to switch her pensions in 2011, and about the way the pension was subsequently invested over time. She’s said she is extremely dissatisfied with her pension plan and fee... (8 pages)View decision -
Decision Reference DRN-3495780
24 May 2022 Clydesdale Financial Services Limited UpheldConsumer CreditDRN-3495780 The complaint Ms J and her representative complain that Clydesdale Financial Services Limited (“CFS”), trading as Barclays Partner Finance, irresponsibly granted them a conditional sale agreement they couldn’t afford to repay. What happened In July 2019 Ms J acquired a holiday ... (3 pages)View decision
