We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
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Decision Reference DRN-3717672
23 Nov 2022 Scottish Equitable Plc UpheldPensions and AnnuitiesDRN-3717672 The complaint Mr A complains about Scottish Equitable Plc’s (Scottish Equitable) decision regarding the alternative fund that his 2016 single premium contribution should have been allocated to, following the closure of one of the funds that it had been erroneously applied to in... (8 pages)View decision -
Decision Reference DRN-3816920
23 Nov 2022 AXA Insurance UK Plc UpheldInsuranceDRN-3816920 The complaint Mr C and Mrs C have complained about how AXA Insurance UK Plc (AXA) dealt with a claim under their home insurance policy. References to AXA include companies acting on its behalf. What happened Mr C and Mrs C contacted AXA to make a claim for two stolen bikes, as ... (4 pages)View decision -
Decision Reference DRN-3786523
23 Nov 2022 FXBFI BROKER FINANCIAL INVEST LTD UpheldInvestmentsDRN-3786523 The complaint Mr P’s complaint is about the way FXBFI Broker Financial Invest Ltd (“FXBFI”) sold contracts for difference (“CFDs”) to him. What happened The details of this complaint are well known to both parties so I won’t repeat them at length here. The facts are not in disp... (2 pages)View decision -
Decision Reference DRN-3803044
23 Nov 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3803044 The complaint Mr B has complained that Barclays Bank UK Plc, trading as Barclaycard, irresponsibly lent to him. What happened Mr B opened a credit card account with Barclaycard in May 2013. It’s not clear what his initial credit limit was but it was raised to £6,500 in October ... (3 pages)View decision -
Decision Reference DRN-3821552
23 Nov 2022 Ageas Insurance Limited UpheldInsuranceDRN-3821552 The complaint Mr and Mrs L complained about the delays with their claim. And they thought their claim had been unfairly declined for storm damage by Ageas Insurance Limited (“Ageas”) under their home insurance policy. What happened Mr and Mrs L made a claim to Ageas following a... (3 pages)View decision -
Decision Reference DRN-3821357
23 Nov 2022 National Savings and Investments UpheldInvestmentsDRN-3821357 The complaint Mr H has complained that National Savings and Investments (‘NS&I’) won’t accept his certified copy of Power of Attorney – in this case a Lasting Power of Attorney (‘LPA’) – which he holds for his mother. Mr H says NS&I’s own internal policy was unnecessary... (5 pages)View decision -
Decision Reference DRN-3697209
23 Nov 2022 Nationwide Building Society UpheldConsumer CreditDRN-3697209 The complaint Mr M complains that Nationwide Building Society (“Nationwide”) failed to register a default correctly, causing him difficulty in obtaining a mortgage. What happened Mr M had a loan account with Nationwide which defaulted in 2012. Nationwide didn’t register the def... (3 pages)View decision -
Decision Reference DRN-3708790
23 Nov 2022 HDI Global SE UpheldInsuranceDRN-3708790 The complaint Mr B complains HDI Global SE unfairly declined a claim on his commercial insurance policy, following a fire. What happened Mr B’s policy covers multiple properties he owns. He made a claim in December 2020 after a fire damaged one of the properties. The property i... (8 pages)View decision -
Decision Reference DRN-3814262
23 Nov 2022 Vanquis Bank Limited UpheldBanking and PaymentsDRN-3814262 The complaint Mr M complains about the way that Vanquis Bank Limited (Vanquis)closed his account with no appeal process in place. He would like Vanquis to acknowledge its failings. What happened The details of this complaint are well known to both parties so I won’t repeat the... (2 pages)View decision -
Decision Reference DRN-3820034
23 Nov 2022 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-3820034 The complaint Mr M complains about The Royal Bank of Scotland Plc (RBS) and their failure to process the original cheque he cashed in, which resulted in him needing to incur significant costs to obtain a replacement. What happened In January 2020, Mr M deposited a cheque for pa... (3 pages)View decision
