We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121876 results
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Decision Reference DRN-3604021
19 Jul 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3604021 The complaint Mr G complains that he was misled by Barclays Bank UK PLC (Barclays) about the cover provided by his Current Account plus Travel Pack (CATP), and he says he lost out as a result. What happened I have previously issued a provisional decision regarding this complain... (3 pages)View decision -
Decision Reference DRN-3401008
19 Jul 2022 Volkswagen Financial Services (UK) Limited UpheldConsumer CreditDRN-3401008 The complaint Mr D is unhappy with the quality of a car supplied to him under a hire purchase agreement with Volkswagen Financial Services (UK) Limited trading as Porsche Financial Services (PFS). He’s also unhappy with how his request for assistance because of the Coronavirus ... (4 pages)View decision -
Decision Reference DRN-3603171
19 Jul 2022 St James's Place UK plc UpheldPensions and AnnuitiesDRN-3603171 The complaint Mrs C complains that St James's Place UK plc (“SJP”) failed to process a transfer of her pension savings in a timely manner. What happened I issued a provisional decision on this complaint in June 2022. In that decision I explained why I thought the complaint... (6 pages)View decision -
Decision Reference DRN-3552317
19 Jul 2022 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3552317 The complaint Mr W complains that Bank of Scotland plc trading as Halifax (Halifax) hasn’t refunded the money he lost in an investment scam. What happened In February 2019 Mr W made four payments totalling £200,006.95 to invest in a twenty month (March 2019 to November 2020) fi... (3 pages)View decision -
Decision Reference DRN-3602974
19 Jul 2022 Marsh Finance Ltd UpheldConsumer CreditDRN-3602974 The complaint Ms M complains about charges made by Marsh Finance Limited (Marsh) when she returned her vehicle. What happened In June 2019 Ms M entered into a hire purchase agreement to acquire a used car that was first registered in the UK in January 2011. The cash price of th... (4 pages)View decision -
Decision Reference DRN-3323921
19 Jul 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3323921 The complaint Mr M complains about the advice given by Portal Financial Services LLP (‘Portal’) to transfer the benefits from his preserved defined-benefit (‘DB’) occupational pension scheme to a personal pension arrangement. He says the advice was unsuitable for him and believ... (8 pages)View decision -
Decision Reference DRN-3601960
19 Jul 2022 Oakbrook Finance Limited UpheldConsumer CreditDRN-3601960 The complaint Miss D complains that Oakbrook Finance Limited trading as Likely Loans unfairly closed her loan and recorded a default on her credit file. What happened The background to this complaint and my initial conclusions were set out in my provisional decision. I said: Mi... (3 pages)View decision -
Decision Reference DRN-3598721
19 Jul 2022 Nationwide Building Society UpheldBanking and PaymentsDRN-3598721 The complaint Mr L complains that Nationwide Building Society acted unfairly when it recorded a default on his credit file. What happened The background to this complaint and my initial conclusions were set out in my provisional decision. I said; Mr L had a current account with... (4 pages)View decision -
Decision Reference DRN-3603628
19 Jul 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3603628 The complaint Mr B and Miss S are unhappy because Monzo Bank Ltd (Monzo) did not reimburse the money Miss S transferred to a fraudster. What happened This complaint concerns two payments from Miss S’s sole account and then two payments from a joint account she holds with Mr B. ... (6 pages)View decision -
Decision Reference DRN-3602948
19 Jul 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3602948 The complaint Ms B complains that NewDay Ltd (“NewDay”) lent irresponsibly when they approved her credit card applications. Ms B is represented by a claims management company (“the CMC”). What happened In September 2016, Ms B applied to NewDay for a credit card. Her application... (4 pages)View decision
