We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 123440 results
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Decision Reference DRN-3705372
15 Sep 2022 Ageas Insurance Limited UpheldInsuranceDRN-3705372 The complaint Mr Y has complained about his car insurer Ageas Insurance Limited in relation to a claim he made to it in November 2021. What happened Mr Y had an accident on 30 November which was not his fault. He called Ageas and thought it would arrange to collect his car and ... (4 pages)View decision -
Decision Reference DRN-3694710
15 Sep 2022 Tickmill UK LTD UpheldInvestmentsDRN-3694710 The complaint Mr O complains to Tickmill UK Ltd about delays incurred when attempting to add funds to his trading account. As a result of the delays, several of his positions were closed, crystallising losses which he says he would otherwise have been financially able to withst... (14 pages)View decision -
Decision Reference DRN-3683737
15 Sep 2022 Madison CF UK Limited UpheldConsumer CreditDRN-3683737 The complaint Mr L complains that Madison CF UK Limited, trading as 118 118 Money (“118 118”) provided him with credit he couldn’t afford to repay. What happened Mr L says that two loans he was provided with by 118 118 were unaffordable for him. The details of the loans are as ... (2 pages)View decision -
Decision Reference DRN-3705347
15 Sep 2022 esure Insurance Limited UpheldInsuranceDRN-3705347 The complaint Mr T is unhappy with esure Insurance Limited’s handling of a claim he made on his car insurance policy. References to esure include its agents acting on its behalf. What happened Mr T had a car insurance policy with esure and phoned to make a claim when he was in... (4 pages)View decision -
Decision Reference DRN-3684181
15 Sep 2022 National Westminster Bank Plc UpheldMortgagesDRN-3684181 The complaint Mr B complains that National Westminster Bank Plc didn’t support him in claiming Government support for his mortgage during the Covid-19 pandemic. What happened Mr M applied for universal credit as his income was affected by the Covid-19 pandemic. He asked NatWest... (3 pages)View decision -
Decision Reference DRN-3618583
15 Sep 2022 TSB Bank plc UpheldBanking and PaymentsDRN-3618583 The complaint Mr H is unhappy TSB Bank plc (“TSB”) is holding him liable for a cash machine withdrawal which he says he didn’t make. What happened On 11 October 2020, Mr H says he visited a TSB branch and used his debit card at the ATM. Mr H recollects this was around 12:07 pm.... (4 pages)View decision -
Decision Reference DRN-3603289
15 Sep 2022 Kensington Mortgage Company Limited UpheldMortgagesDRN-3603289 The complaint Mr and Mrs B complain that Kensington Mortgage Company Limited (trading as Kensington Mortgages) is unfairly pursuing them for a shortfall debt some eight years after it took their property into possession and sold it. What happened Mr and Mrs B had a mortgage wit... (3 pages)View decision -
Decision Reference DRN-3575984
15 Sep 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3575984 The complaint Mr E and Mr M complain that Everyday Lending Limited (ELL) trading as Everyday Loans gave them a loan which they couldn’t afford to pay back. What happened Mr E and Mr M took out a joint loan in September 2020 for £7,500 for debt consolidation. The repayments were... (4 pages)View decision -
Decision Reference DRN-3593040
15 Sep 2022 1plus1 Loans Limited UpheldConsumer CreditDRN-3593040 The complaint Mr B complains 1Plus1 Loans Limited lent to him irresponsibly. What happened In July 2016 Mr B applied for, and was given a loan for £5,000, which was repayable over a period of 60 months. The repayments were around £180 a month, and in total Mr B agreed to pay ba... (3 pages)View decision -
Decision Reference DRN-3684294
15 Sep 2022 Startline Motor Finance Limited UpheldConsumer CreditDRN-3684294 The complaint Miss M complains about how Startline Motor Finance Limited (“Startline”) behaved towards her in relation to a motor finance agreement she had with it. What happened Miss M had a hire purchase agreement with Startline for a used car. In May 2020 Miss M contacted St... (6 pages)View decision
