We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120436 results
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Decision Reference DRN-3285329
23 May 2022 John Lewis Financial Services Limited UpheldBanking and PaymentsDRN-3285329 The complaint Mr S is unhappy with the service he received friom John Lewis Financial Services Limited, trading as The Partnership Card, surrounding his request for them to recover recurring card transactions from a third-party company. What happened Mr S signed up to a subscri... (3 pages)View decision -
Decision Reference DRN-3448079
23 May 2022 Madison CF UK Limited UpheldConsumer CreditDRN-3448079 The complaint Mr P complains through his representative that Madison CF UK Limited trading as 118 118 money lent him money on a high cost loan which he was unable to afford to repay. What happened 118 118 Money provided Mr P with a loan on 20 July 2020 for £1,500, repayable at ... (3 pages)View decision -
Decision Reference DRN-3493083
23 May 2022 Virgin Money Unit Trust Managers Ltd UpheldPensions and AnnuitiesDRN-3493083 The complaint Mr L complained that Virgin Money Unit Trust Managers Ltd (‘VM’) hadn’t agreed to him cashing in his Stakeholder pension early, in spite of him being ill and unable to work. What happened The background to this complaint is well known to both parties. So, I’ll onl... (5 pages)View decision -
Decision Reference DRN-3437820
23 May 2022 Well Dunn Limited UpheldInsuranceDRN-3437820 The complaint Mr A complains about the advice he was given by Well Dunn Limited trading as Insurance Revolution Broking Services (Well Dunn) during a claim he made on his commercial vehicle insurance policy. He also complains it unfairly passed an outstanding balance to a debt ... (3 pages)View decision -
Decision Reference DRN-3477207
23 May 2022 Logbook Money Limited UpheldConsumer CreditDRN-3477207 The complaint Miss H has complained that Logbook Money Limited (“LBM”) was irresponsible to have agreed credit for her. What happened LBM provided Miss H with a loan of £1,500 on 26 April 2021. The total amount of £4,200, including interest and charges, was to be repaid in 78 w... (3 pages)View decision -
Decision Reference DRN-3484326
23 May 2022 One Insurance Limited UpheldInsuranceDRN-3484326 The complaint Mrs P complains that One Insurance Limited said her car was a total loss and about the settlement it offered her following a claim on her motor insurance policy. What happened One Insurance said the repair costs for Mrs P’s car compared to its market value made it... (2 pages)View decision -
Decision Reference DRN-3492713
23 May 2022 Madison CF UK Limited UpheldConsumer CreditDRN-3492713 The complaint Miss V complains that the loan she had from Madison CF UK Limited (trading as 118 118 Money) was unaffordable to her. What happened Miss V borrowed £1,000 from 118 118 Money on 1 May 2017. She needed to repay £96 per month for 24 months with the final repayment du... (3 pages)View decision -
Decision Reference DRN-3492672
23 May 2022 Shelby Finance Ltd UpheldConsumer CreditDRN-3492672 The complaint Mr O complained that Shelby Finance Ltd trading as Dot Dot Loans lent to him irresponsibly and provided him with loans that were unaffordable. What happened Dot Dot Loans provided loans to Mr O as follows: Loan Date Taken Date Repaid Monthly Instalments Loan Amoun... (5 pages)View decision -
Decision Reference DRN-3490553
23 May 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3490553 The complaint Miss W complains that Everyday Lending Limited trading as Everyday Loans provided her with high cost loans that she was unable to afford to repay. What happened Miss W was provided with the following loans by Everyday: Start date Loan amount Term - months Monthly ... (4 pages)View decision -
Decision Reference DRN-3490972
23 May 2022 Creation Financial Services Limited UpheldBanking and PaymentsDRN-3490972 The complaint Mr D complains that Creation Financial Services Limited increased his interest rate despite him closing his account. What happened Mr D received a letter regarding his Creation credit card, which was dated 29 January 2021. The letter stated that following a review... (5 pages)View decision
