We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-3489811
25 Nov 2022 D C Financial Limited UpheldPensions and AnnuitiesDRN-3489811 The complaint Mr T complains about the suitability of the advice provided by D C Financial Limited (“D C Financial”) in July 2017 to transfer the value of his safeguarded benefits in the British Steel Pension Scheme (“BSPS”) to a personal pension. Mr T is represented in this co... (38 pages)View decision -
Decision Reference DRN-3689606
25 Nov 2022 Admiral Insurance Company Limited UpheldInsuranceDRN-3689606 The complaint Mr B complains that Admiral Insurance Company Limited have mis-recorded driving data on his little box car insurance policy. Reference to Mr B will include that of his father. What happened Mr B had a car insurance policy with Admiral, which included a box to reco... (2 pages)View decision -
Decision Reference DRN-3806472
25 Nov 2022 Advantage Insurance Company Limited UpheldInsuranceDRN-3806472 The complaint Mrs D complains about how Advantage Insurance Company Limited settled her claim on her car insurance following an accident. What happened Mrs D had car insurance with Advantage. In December 2020 she was involved in an accident when another vehicle collided with he... (2 pages)View decision -
Decision Reference DRN-3673438
25 Nov 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3673438 The complaint Mr B is unhappy because Monzo Bank Ltd (“Monzo”) declined to refund £511 which he lost as the result of a scam. What happened The details of this complaint are well known to both parties, so I will not go into every detail of what happened here. But, in summary, M... (4 pages)View decision -
Decision Reference DRN-3821825
25 Nov 2022 Santander UK Plc UpheldBanking and PaymentsDRN-3821825 The complaint Mr C and Mrs C are unhappy with the service they’ve received from Santander UK Plc surrounding Santander’s incorrect closure of some accounts. What happened Mr C held a power of attorney for his sister, who had a current account and a savings account with Santande... (3 pages)View decision -
Decision Reference DRN-3585304
25 Nov 2022 Creation Financial Services Limited UpheldBanking and PaymentsDRN-3585304 The complaint Mr H complains that Creation Financial Services Limited (“Creation”) provided him with credit he couldn’t afford to repay. What happened Creation approved a credit card application for Mr H in July 2018. The credit limit was set at £1,000 and doesn’t appear to hav... (2 pages)View decision -
Decision Reference DRN-3745673
25 Nov 2022 London Community Credit Union Limited UpheldConsumer CreditDRN-3745673 The complaint Miss M complains that London Community Credit Union Limited (LCCU) provided her a top up loan that was unaffordable and did assist her when she was in financial difficulties. What happened Miss M was provided with a £350 top up loan in September 2019. This brought... (3 pages)View decision -
Decision Reference DRN-3726172
25 Nov 2022 Harvey & Thompson Limited UpheldConsumer CreditDRN-3726172 The complaint Miss H complains that Harvey & Thompson Limited trading as H & T Pawnbrokers (“H&T”) damaged a piece of jewellery. What happened In 2017 Miss H pawned some jewellery and this included a bracelet against which H&T lent £57. It seems it was sent to t... (2 pages)View decision -
Decision Reference DRN-3822381
25 Nov 2022 QIC Europe Ltd UpheldInsuranceDRN-3822381 The complaint Mr M and Ms M have complained about QIC Europe Ltd’s decision to reject a claim they made under their home insurance policy for storm damage. For ease I’ll refer to Mr M as the main complainant in my decision. All reference to the insurer QIC in my decision includ... (4 pages)View decision -
Decision Reference DRN-3805290
25 Nov 2022 esure Insurance Limited UpheldInsuranceDRN-3805290 The complaint Miss Q complains about the quality of repairs to her vehicle following an accident under her motor insurance policy, held with esure Insurance Limited (‘esure’). In referring to esure, I include their agents and representatives. What happened In October 2021 Miss ... (6 pages)View decision
