We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 123440 results
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Decision Reference DRN-3699938
15 Sep 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3699938 Complaint Miss P has complained about a loan Everyday Lending Limited (trading as “Everyday Loans”) provided to her. She says the loan was unaffordable. Background Everyday Loans provided Miss P with a loan for £2,500.00 in July 2018. This loan had an APR of 106.8% and a term o... (3 pages)View decision -
Decision Reference DRN-3620394
15 Sep 2022 Santander UK Plc UpheldBanking and PaymentsDRN-3620394 The complaint Miss T complains that Santander UK Plc (“Santander”) applied fees and charges to her current account after a Debt Relief Order (“DRO”) was put in place. What happened Miss T held an account with Santander with a £500 overdraft facility. In January 2019 Miss T appl... (2 pages)View decision -
Decision Reference DRN-3703404
15 Sep 2022 Peter Best Insurance Services Limited UpheldInsuranceDRN-3703404 The complaint Ms L complains that Peter Best Insurance Services Limited (“PBIS”) referred her to an accident management company (“AMC”) for credit hire and repair when her car was damaged, who didn’t handle her claim well. What happened In 2019 Ms L’s parked car was hit by a th... (8 pages)View decision -
Decision Reference DRN-3698167
15 Sep 2022 Morses Club PLC UpheldConsumer CreditDRN-3698167 The complaint Mrs B complains that Morses Club PLC (Morses) gave her loans she couldn’t afford to repay. Mrs B also says at the time she applied for the loans she was on maternity leave and had significant adverse information on her credit file including County Court Judgements... (8 pages)View decision -
Decision Reference DRN-3703039
15 Sep 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3703039 The complaint Mr M complains that Revolut Ltd (“Revolut”) submitted a chargeback (on his behalf) in respect of a transaction he didn’t dispute, and this caused him to suffer a loss, distress and inconvenience. What happened On 2 December 2021 Mr M purchased a game from a compan... (4 pages)View decision -
Decision Reference DRN-3640340
14 Sep 2022 U K Insurance Limited UpheldInsuranceDRN-3640340 The complaint Mr L complains about U K Insurance Limited (“UKI”) regarding repair work which was done by an agent of UKI following a leak at Mr L’s home. He wants UKI to pay for repairs to be done to the affected area. What happened Mr L previously had a claim with UKI for a le... (2 pages)View decision -
Decision Reference DRN-3694799
14 Sep 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3694799 The complaint Miss D complains about Lloyds Bank PLC’s decision to close her accounts. What happened In December 2020, Lloyds carried out a review on Miss D’s accounts. Following this, they decided to close the accounts and gave Miss D 60 days’ notice. Miss D didn’t find out ab... (2 pages)View decision -
Decision Reference DRN-3063113
14 Sep 2022 Metro Bank PLC UpheldBanking and PaymentsDRN-3063113 The complaint Mr W complains that Metro Bank Plc refuses to refund payments he lost to an investment scammer. What happened In October 2017, Mr W was cold called by a representative of 72 Option and was sold an investment opportunity with them. He agreed to invest £250 and was... (4 pages)View decision -
Decision Reference DRN-3589324
14 Sep 2022 Santander UK Plc UpheldBanking and PaymentsDRN-3589324 The complaint Mrs J complains that Santander UK Plc made an international payment from her account after they’d agreed to stop it. What happened Mrs J holds a current account with Santander. On 20 August 2021, Mrs J arranged an international payment of €8,650 from her account u... (3 pages)View decision -
Decision Reference DRN-3516425
14 Sep 2022 Barclays Bank UK PLC UpheldInvestmentsDRN-3516425 The complaint Mr C complains that Barclays Bank UK PLC caused delays when he was transferring his ISA and share dealing account to a new provider. What happened The details of this complaint are well known to both parties so I won’t repeat them again here. In summary, our Inves... (2 pages)View decision
