We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3389284
23 Mar 2022 Creation Financial Services Limited UpheldBanking and PaymentsDRN-3389284 The complaint Mrs V complains that Creation Financial Services Limited have irresponsibly lent to her. What happened Mrs V applied for a Creation credit card in July 2016 and was accepted with a £7,500 credit limit. Mrs V says she asked Creation several times to lower the credi... (4 pages)View decision -
Decision Reference DRN-3160383
23 Mar 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3160383 The complaint Mr M says AvantCredit of UK, LLC lent to him irresponsibly. What happened On 21 December 2015 Mr M took out a 36-month instalment loan from AvantCredit for £2,600. The monthly repayment was £157.99 and the total repayable was £5,687.67. Mr M says the loan was issu... (3 pages)View decision -
Decision Reference DRN-3206936
23 Mar 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3206936 The complaint Mr P complains that Loans 2 Go Limited lent to him in an irresponsible manner. What happened Mr P was given two loans by Loans 2 Go. Mr P first borrowed £250 in September 2018 that he agreed to repay in 18 monthly instalments. Around six months later, in March 201... (4 pages)View decision -
Decision Reference DRN-3303486
23 Mar 2022 Infinity Energy Organisation Limited UpheldConsumer CreditDRN-3303486 The complaint Mr I and Mr J complain about the response of Infinity Energy Organisation Limited to their claim made under section 75 of the Consumer Credit Act 1974. The claim related to a credit agreement entered as part of a Green Deal Plan in relation to the installation of ... (3 pages)View decision -
Decision Reference DRN-3338724
23 Mar 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3338724 The complaint Mrs and Mr H complain about how Royal & Sun Alliance Insurance Limited (RSA) dealt with their claim following an incident where their caravan was damaged. What happened Mrs and Mr H had touring caravan insurance underwritten by RSA. While Mr H was moving the c... (3 pages)View decision -
Decision Reference DRN-3191947
23 Mar 2022 Future Finance Loan Corporation Limited UpheldConsumer CreditDRN-3191947 The complaint Miss F complains Future Finance Loan Corporation Limited (‘Future Finance’) irresponsibly lent to her on multiple occasions. What happened Miss F was approved for two loans by Future Finance. The purpose of these loans was to support her whilst completing her furt... (7 pages)View decision -
Decision Reference DRN-3160382
23 Mar 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3160382 The complaint Mr P says AvantCredit of UK, LLC lent to him irresponsibly. What happened In March 2016 Mr P took out a 48-month instalment loan from AvantCredit for £3,800. The monthly repayment was £152.36 and the total repayable was £7,313.14. Mr P says he took out the loan to... (4 pages)View decision -
Decision Reference DRN-3306194
23 Mar 2022 Debt Managers (Services) Limited UpheldConsumer CreditDRN-3306194 The complaint Miss K complains about a default recorded on her credit file by Debt Managers (Services) Limited (DMS). What happened Miss K had an account with another business (S). On 14 October 2019 S closed Miss K’s account and recorded a default on her credit file. Miss K ha... (2 pages)View decision -
Decision Reference DRN-3390817
23 Mar 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3390817 The complaint Mr D complained that Loans 2 Go Limited irresponsibly provided him with an unaffordable loan. What happened Loans 2 Go provided a loan to Mr D as follows: Date taken Loan amount Term Monthly repayment Total amount repayable Loan status 2/1/2019 £300 18 months £67.... (4 pages)View decision -
Decision Reference DRN-3390387
23 Mar 2022 Cowley & Miller Independent Financial Services Limited UpheldPensions and AnnuitiesDRN-3390387 The complaint Mr S complains advice given by Cowley and Miller Independent Financial Services Limited to transfer the deferred benefits of his armed forces occupational pension scheme to a personal pension wasn’t in his best interests. Mr S is represented in this complaint by a... (6 pages)View decision
