We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121876 results
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Decision Reference DRN-3364146
18 Jul 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3364146 The complaint Mr C complains about the advice Portal Financial Services LLP (‘Portal’) gave to him in 2014 to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a self-invested personal pension (SIPP). He says the advice was unsuitable for him ... (10 pages)View decision -
Decision Reference DRN-3391254
18 Jul 2022 American Express Services Europe Limited UpheldBanking and PaymentsDRN-3391254 The complaint Mr M complains that American Express Services Europe Limited (AESL) failed to pursue his chargeback claim in respect of a faulty car. What happened In June 2020 Mr M bought a car at a cost of £1,750 which he paid for using his AESL credit card. It was some 12 year... (4 pages)View decision -
Decision Reference DRN-3364261
18 Jul 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3364261 The complaint Mr C complains about the advice Portal Financial Services LLP (‘Portal’) gave to him in 2017 to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a self-invested personal pension (‘SIPP’). He says the advice was unsuitable for hi... (9 pages)View decision -
Decision Reference DRN-3494869
18 Jul 2022 Santander UK Plc UpheldMortgagesDRN-3494869 The complaint Mr and Mrs B complain that Santander UK Plc was unclear about the latest date to take out a new interest rate product for their mortgage. As a result, they missed the deadline and had to take out a different product with a higher interest rate. What happened Mr an... (3 pages)View decision -
Decision Reference DRN-3541871
18 Jul 2022 China Taiping Insurance (UK) Co Ltd UpheldInsuranceDRN-3541871 The complaint Mr R complains that China Taiping Insurance (UK) Co Ltd (China Taiping) didn’t carry out an effective and lasting repair to his mobility scooter following a claim on his motor scooter insurance policy. What happened Mr R had a motor scooter insurance policy with C... (3 pages)View decision -
Decision Reference DRN-3397535
18 Jul 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3397535 The complaint Mr O complains his Barclays Bank UK PLC (Barclays) debit card doesn’t work. What happened Mr O contacted Barclays because his card wasn’t working in cash machines. Mr O says this has been going on for several years and across numerous cards. Mr O visited a Barclay... (2 pages)View decision -
Decision Reference DRN-3574545
18 Jul 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3574545 The complaint Miss B, through her representative, complains that Everyday Lending Limited, trading as Everyday Loans, lent to her irresponsibly. What happened In November 2017, Miss B was approved for a £3,500 over 36 months repayable at £225.05 each month. The total to pay was... (4 pages)View decision -
Decision Reference DRN-3599924
18 Jul 2022 Society of Lloyd's UpheldInsuranceDRN-3599924 The complaint Mr C is unhappy with the way in which Society of Lloyds (SOL) has handled a claim he made under his caravan insurance policy. What happened Mr C has explained that on 8 June 2019 he and his family were staying at his caravan and went out for a little while. When t... (10 pages)View decision -
Decision Reference DRN-3588478
18 Jul 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3588478 Complaint Miss C is unhappy that HSBC UK Bank Plc (“HSBC”) blocked her account, closed it and then recorded a fraud prevention marker against her. Background In August 2020, Miss C’s account received a number of payments. HSBC subsequently received notifications from the banks ... (3 pages)View decision -
Decision Reference DRN-3596583
16 Jul 2022 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-3596583 The complaint Mr A has complained that he is unhappy with the quality of a new car he bought in December 2018, using a hire purchase agreement with BMW Financial Services (GB) Limited (BMWFS). What happened Mr A acquired a new car in December 2018. The cost was just over £47,00... (4 pages)View decision
