We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125363 results
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Decision Reference DRN-3797567
23 Nov 2022 Aldermore Bank Plc UpheldBanking and PaymentsDRN-3797567 The complaint Ms R’s complaint is against Aldermore Bank Plc. Ms R says that Aldermore refused to release £70,000 to her after she sold one of the properties mortgaged to Aldermore as part of a commercial portfolio mortgage. Ms R is also unhappy that, after granting a payment d... (4 pages)View decision -
Decision Reference DRN-3623141
23 Nov 2022 Prisma Dealers Ltd UpheldBanking and PaymentsDRN-3623141 The complaint Mrs G complains about how Prisma Dealers Ltd dealt with foreign payment transactions. What happened Mrs G says she made two transfers to her foreign account for £2,000 and £3,000 using Prisma. She says the first transaction was eventually received in the intended ... (2 pages)View decision -
Decision Reference DRN-3710750
23 Nov 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3710750 The complaint Mr M complains about the advice given by Portal Financial Services LLP (Portal) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a self-invested personal pension (‘SIPP’). He says the advice was unsuitable for him and believe... (11 pages)View decision -
Decision Reference DRN-3767742
23 Nov 2022 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3767742 The complaint Mrs N complains about a five-year bond she invested into, issued by Basset & Gold Plc (“B&G Plc”), an appointed representative of Gallium Fund Solutions Limited (“Gallium”). She says the bond was mis-sold to her as she was misled to believe it was a much s... (24 pages)View decision -
Decision Reference DRN-3717672
23 Nov 2022 Scottish Equitable Plc UpheldPensions and AnnuitiesDRN-3717672 The complaint Mr A complains about Scottish Equitable Plc’s (Scottish Equitable) decision regarding the alternative fund that his 2016 single premium contribution should have been allocated to, following the closure of one of the funds that it had been erroneously applied to in... (8 pages)View decision -
Decision Reference DRN-3816920
23 Nov 2022 AXA Insurance UK Plc UpheldInsuranceDRN-3816920 The complaint Mr C and Mrs C have complained about how AXA Insurance UK Plc (AXA) dealt with a claim under their home insurance policy. References to AXA include companies acting on its behalf. What happened Mr C and Mrs C contacted AXA to make a claim for two stolen bikes, as ... (4 pages)View decision -
Decision Reference DRN-3786523
23 Nov 2022 FXBFI BROKER FINANCIAL INVEST LTD UpheldInvestmentsDRN-3786523 The complaint Mr P’s complaint is about the way FXBFI Broker Financial Invest Ltd (“FXBFI”) sold contracts for difference (“CFDs”) to him. What happened The details of this complaint are well known to both parties so I won’t repeat them at length here. The facts are not in disp... (2 pages)View decision -
Decision Reference DRN-3803044
23 Nov 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3803044 The complaint Mr B has complained that Barclays Bank UK Plc, trading as Barclaycard, irresponsibly lent to him. What happened Mr B opened a credit card account with Barclaycard in May 2013. It’s not clear what his initial credit limit was but it was raised to £6,500 in October ... (3 pages)View decision -
Decision Reference DRN-3821552
23 Nov 2022 Ageas Insurance Limited UpheldInsuranceDRN-3821552 The complaint Mr and Mrs L complained about the delays with their claim. And they thought their claim had been unfairly declined for storm damage by Ageas Insurance Limited (“Ageas”) under their home insurance policy. What happened Mr and Mrs L made a claim to Ageas following a... (3 pages)View decision -
Decision Reference DRN-3821357
23 Nov 2022 National Savings and Investments UpheldInvestmentsDRN-3821357 The complaint Mr H has complained that National Savings and Investments (‘NS&I’) won’t accept his certified copy of Power of Attorney – in this case a Lasting Power of Attorney (‘LPA’) – which he holds for his mother. Mr H says NS&I’s own internal policy was unnecessary... (5 pages)View decision
