We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 123440 results
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Decision Reference DRN-3611875
14 Sep 2022 Fairstone Financial Management Limited UpheldInvestmentsDRN-3611875 The complaint Mr and Mrs M complain that they received unsuitable investment advice from Fairstone Financial Management Limited. What happened The details of this complaint are well known to both parties so I won’t repeat them again here. In summary, our Investigator felt the a... (4 pages)View decision -
Decision Reference DRN-3701244
14 Sep 2022 Fangdale Financial Ltd UpheldPensions and AnnuitiesDRN-3701244 The complaint Ms T has said that Fangdale Financial Ltd gave her unsuitable and inadequate advice relating to her pension arrangements, specifically in relation to a transfer of her existing pension arrangements, the fees charged and the tax consequences of making pension withd... (7 pages)View decision -
Decision Reference DRN-3660553
14 Sep 2022 AIB Group (UK) Plc UpheldBanking and PaymentsDRN-3660553 The complaint Mr B complains that AIB Group (UK) Plc (“AIB”) won’t refund him £7,000 that he lost when he fell victim to a scam. What happened Mr B had been looking for a motorbike online when he came across an advert on an auction site for one he liked the look of. Mr B conta... (3 pages)View decision -
Decision Reference DRN-3270719
14 Sep 2022 Fairstone Financial Management Limited UpheldPensions and AnnuitiesDRN-3270719 The complaint Mrs B complains about Fairstone Financial Management Limited’s advice in connection with Mrs B’s desire to transfer the benefits from her defined-benefit (‘DB’) occupational pension scheme to a self-invested personal pension (‘SIPP’). She says Fairstone's adv... (6 pages)View decision -
Decision Reference DRN-3702749
14 Sep 2022 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3702749 The complaint Mr M complains Bank of Scotland plc (BoS) incorrectly placed a block on his account. What happened Mr M had a current account with BoS, and it was a joint account held with his now ex- partner. In September 2021, Mr M tried to use his debit card, but his transacti... (3 pages)View decision -
Decision Reference DRN-3643308
14 Sep 2022 LeasePlan UK Limited UpheldConsumer CreditDRN-3643308 The complaint Miss A is unhappy with how Leaseplan UK Limited handled her account at the end of a conditional sale agreement. She says Leaseplan recorded incorrect information on her credit file and she owes less than it says she does. What happened In May 2017 Miss A acquired ... (3 pages)View decision -
Decision Reference DRN-3702586
14 Sep 2022 Covea Insurance plc UpheldInsuranceDRN-3702586 The complaint Company E has complained about Covea Insurance plc. It isn’t happy about the way Covea dealt with a claim under its Media Freelance Insurance policy. What happened Company E made a claim under its Media Freelance insurance policy after its car was broken into and ... (2 pages)View decision -
Decision Reference DRN-3665246
14 Sep 2022 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3665246 The complaint Mr M complains Bank of Scotland plc (BoS) incorrectly placed a block on his account. What happened Mr M had a current account with BoS, and it was a joint account held with his now ex-partner. In September 2021, Mr M tried to use his debit card, but his transactio... (3 pages)View decision -
Decision Reference DRN-3667444
14 Sep 2022 QIC Europe Ltd UpheldInsuranceDRN-3667444 The complaint Mr and Mrs T complain that QIC Europe Limited (QIC) declined their claim for storm damage under their buildings insurance. The policy was in joint names but, for ease, I’ve referred only to Mr T throughout my decision. What happened During a named storm, Mr T foun... (3 pages)View decision -
Decision Reference DRN-3596833
14 Sep 2022 British Gas Insurance Limited UpheldInsuranceDRN-3596833 The complaint Dr K complains about British Gas Insurance Limited (“British Gas”) for delays in attending to respond to a leak. Dr K wants British Gas to pay him compensation for the costs of a plumber he engaged, damage to another property and for the increase in his insurance ... (3 pages)View decision
