We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120436 results
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Decision Reference DRN-3457178
20 May 2022 Fairmead Insurance Limited UpheldInsuranceDRN-3457178 The complaint Miss S has complained about the service provided and settlement offered by Fairmead Insurance Limited (‘Fairmead’) under her home insurance policy. What happened Following a storm, Miss S’s property suffered external and internal damage to the sunroom of her prope... (3 pages)View decision -
Decision Reference DRN-3344628
20 May 2022 Chaucer Insurance Company Designated Activity Company UpheldInsuranceDRN-3344628 The complaint Mr and Mrs W and their children, Mr W and Miss W, are unhappy that Chaucer Insurance Company Designated Activity Company hasn’t paid a claim made under their travel insurance policy. To keep things simple, I’ve referred to Mr and Mrs W throughout as the trip was b... (3 pages)View decision -
Decision Reference DRN-3480504
20 May 2022 Advantage Insurance Company Limited UpheldInsuranceDRN-3480504 The complaint Mr D complains Advantage Insurance Company Limited (Advantage) unfairly settled his claim on his motor insurance policy. There are several parties and representatives of Advantage involved throughout the claim but for the purposes of this complaint I’m only going ... (3 pages)View decision -
Decision Reference DRN-3450388
20 May 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3450388 The complaint Mr P complains that HSBC UK Bank Plc didn’t provide him with the service it should have when he tried to make an overseas payment through its online secure banking facility. He says this resulted in a financial loss of over £2,200 as well as a lot of stress and in... (4 pages)View decision -
Decision Reference DRN-3080818
20 May 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3080818 The complaint Mr E says Everyday Lending Limited (trading as Everyday Loans) irresponsibly lent to him. What happened In December 2016 Everyday Loans gave Mr E a loan for £5,000. The loan was to be repaid over 48 months at a monthly repayment of £348.50. The interest charged on... (4 pages)View decision -
Decision Reference DRN-3490206
20 May 2022 Zurich Insurance PLC UpheldInsuranceDRN-3490206 The complaint Mr G complained about the quality of his kitchen reinstatement provided under his home insurance policy. The work was carried out by Zurich Insurance plc (“Zurich”) following an escape of water claim. What happened What happened Following an escape of water, Mr G’... (3 pages)View decision -
Decision Reference DRN-3454891
20 May 2022 Watford Insurance Company Europe Limited UpheldInsuranceDRN-3454891 The complaint Mr A’s representative complains on his behalf that Watford Insurance Company Europe Limited (Watford Insurance) unfairly cancelled his motor insurance policy and refused to pay his claim. References to Mr A or his representative, will include the other. There are ... (2 pages)View decision -
Decision Reference DRN-3477011
20 May 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3477011 The complaint Miss M is unhappy because HSBC UK Bank Plc trading as first direct did not reimburse the money she transferred to a fraudster. What happened I issued my provisional decision on this complaint on 22 March 2022. I wanted to give both parties a chance to consider and... (11 pages)View decision -
Decision Reference DRN-3489733
20 May 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3489733 The complaint Mr N complains that the settlement offered by Barclays Bank UK PLC trading as Barclaycard in respect of a claim made under section 75 of the Consumer Credit Act 1974 was unfair. What happened In September 2020 Mr N purchased a used car. The car appeared to have be... (5 pages)View decision -
Decision Reference DRN-3451640
20 May 2022 Rossmore Financial Services UpheldPensions and AnnuitiesDRN-3451640 The complaint Mr W complains about the suitability of the advice he received from Rossmore Financial Services (Rossmore) to transfer the benefits of his Occupational Pension Scheme (OPS) and a personal pension plan (PPP) into a new personal pension in 2010. He doesn’t believe h... (11 pages)View decision
