We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3354160
23 Mar 2022 Metro Bank PLC UpheldBanking and PaymentsDRN-3354160 Complaint Miss A is unhappy that Metro Bank PLC (“Metro”) recorded a fraud prevention marker against her. She says that she was also a victim of a fraud and it’s unfair for Metro not to remove the marker. Background In August 2016, Miss A’s two Metro accounts received a number ... (3 pages)View decision -
Decision Reference DRN-3379218
23 Mar 2022 MotoNovo Finance Limited UpheldConsumer CreditDRN-3379218 The complaint Mr F has complained MotoNovo Finance Limited has continued to ask him to pay a hire purchase agreement after he told them he’d not taken possession of the car. What happened Mr F contacted MotoNovo in November 2019 three months after taking out a hire purchase agr... (3 pages)View decision -
Decision Reference DRN-3374180
23 Mar 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3374180 The complaint Mr H has complained that HSBC UK Bank Plc (“HSBC”) acted unfairly by continuing to apply charges to his account when he was in financial difficulty. What happened Mr H complained to HSBC about the charges applied to his account when it ought to have known he was s... (3 pages)View decision -
Decision Reference DRN-3387926
23 Mar 2022 Cofunds Limited UpheldInvestmentsDRN-3387926 The complaint Miss M complains about Cofunds Limited trading as Aegon, referred to as “Aegon” or “the business”. In short, she says: She was sent a top up form (and Illustration) to complete in order to deposit money into her ISA, but the form was long and complicated, and she... (3 pages)View decision -
Decision Reference DRN-3363946
23 Mar 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3363946 The complaint Mrs A complains that Royal & Sun Alliance Insurance Limited (RSA) has declined her home insurance claim for damage to her underground drains, has caused delays and provided poor customer service. What happened In March 2021, Mrs A contacted RSA to make a claim... (8 pages)View decision -
Decision Reference DRN-3376449
23 Mar 2022 Howard Taylor Associates UpheldPensions and AnnuitiesDRN-3376449 The complaint The complaint is about advice given to Mr W in 2011 by Howard Taylor Associates (HTA) in connection with Mr W’s pension arrangements. What happened Following advice in September 2011 from HTA, Mr W switched his personal pension plan to a SIPP (self invested person... (4 pages)View decision -
Decision Reference DRN-3389615
23 Mar 2022 Oakbrook Finance Limited UpheldConsumer CreditDRN-3389615 The complaint Mr M complains that Oakbrook Finance Limited (trading as Likely Loans) was irresponsible to lend to him. What happened Mr M took out five loans with Likely Loans between February 2016 and March 2019 as follows: Loan Date Amount Term Repayment Due Repaid 1 18 Feb 2... (3 pages)View decision -
Decision Reference DRN-3390922
23 Mar 2022 Capital One (Europe) plc UpheldBanking and PaymentsDRN-3390922 The complaint Mr M is unhappy with the service he received from Capital One (Europe) plc surrounding financial assistance he received from Capital One when he was unable to make the monthly payments due on the account, including that Capital One ultimately defaulted his account... (4 pages)View decision -
Decision Reference DRN-3341604
23 Mar 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3341604 The complaint Mr S complains that AvantCredit of UK, LLC (Avant), lent to him irresponsibly. What happened Mr S was approved by Avant for a loan on 30 December 2015. It was for £3,300 repayable over 36 months at just over £154 each month. The total charge for the credit was £2,... (4 pages)View decision -
Decision Reference DRN-3389122
23 Mar 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3389122 The complaint Mr M complains that Loans 2 Go Limited provided him with loans he was unable to afford to repay. What happened Mr M took out the following loans with Loans 2 Go: Date Amount Term Monthly repayment Amount paid Date repaid Loan 1 19/2/2019 £250 18 Months £57 £743 20... (3 pages)View decision
