We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3281659
23 Mar 2022 FCE Bank Plc UpheldConsumer CreditDRN-3281659 The complaint Miss G complains about the quality of a car she acquired through a hire purchase agreement financed by FCE Bank plc trading as Ford Credit (FCE). What happened In February 2019 Miss G acquired a new car through a hire purchase agreement. Miss G said she noticed pr... (4 pages)View decision -
Decision Reference DRN-3325791
23 Mar 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3325791 The complaint Mr F complains that Barclays Bank UK Plc won’t refund payments made to a company he considers fraudulent. He also complains about the service provided to him. He’d like the money returned to him. What happened Mr F holds a current account with Barclays. In May 202... (3 pages)View decision -
Decision Reference DRN-3389608
23 Mar 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3389608 The complaint Mr O complains as a partner of O, a partnership, about Lloyds Bank PLC placing a block on O’s business account. What happened Mr O, together with his late brother, were in an equal business partnership in O and were the joint holders of O’s business account with L... (8 pages)View decision -
Decision Reference DRN-3379102
23 Mar 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3379102 The complaint Mrs L complains that Barclays Bank UK PLC threatened her with court action to take possession of her property, for a debt which isn’t hers and despite knowing about her health and financial situation. What happened Mrs L has a Barclays mortgage with her now ex-hus... (6 pages)View decision -
Decision Reference DRN-3367482
23 Mar 2022 Abbey Financial Services (N.I.) Ltd UpheldPensions and AnnuitiesDRN-3367482 The complaint Mr M submitted a number of complaints to Abbey Financial Service (N.I.) Ltd (‘AFS’). In 2018 he and his wife jointly alleged that they had been given unsuitable advice by AFS in 2016, through its Director Niall McGeown (‘NMG’), to invest in the Helix Fund. [‘C1’]... (9 pages)View decision -
Decision Reference DRN-3390491
23 Mar 2022 Endsleigh Insurance Services Limited UpheldInsuranceDRN-3390491 The complaint Mr B complains he lost out financially because Endsleigh Insurance Services Limited didn’t tell him about a known issue with its telematics motor insurance system. What happened In August 2020 Mr B took out a telematics motor insurance policy. It was arranged and ... (3 pages)View decision -
Decision Reference DRN-3301066
23 Mar 2022 Prestige Underwriting Services Ltd UpheldInsuranceDRN-3301066 The complaint Mrs M complains about Prestige Underwriting Services Ltd’s handling and proposed settlement of her Buildings Insurance Claim. All references to Prestige also include its agents. What happened The details of this complaint are well known to both parties, so I won’t... (2 pages)View decision -
Decision Reference DRN-3124621
23 Mar 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3124621 The complaint Mrs B and Mr N are business partners. They complain that HSBC UK Bank Plc unfairly recalled a Bounce Back Loan and closed their bank account. They’re also unhappy with delays in obtaining the loan initially and that the bank set up a voice identification service w... (4 pages)View decision -
Decision Reference DRN-3186765
23 Mar 2022 Morses Club PLC UpheldConsumer CreditDRN-3186765 The complaint Ms L says Morses Club PLC (Morses) lent to her irresponsibly. She says that she had a poor credit history when the loans were approved and she struggled to meet the repayments. She thinks that Morses should’ve seen this and not lent to her. What happened This com... (4 pages)View decision -
Decision Reference DRN-3374547
23 Mar 2022 Morses Club PLC UpheldConsumer CreditDRN-3374547 The complaint Ms M complains (through a representative) that Morses Club PLC (Morses) didn’t carry out effective affordability checks. Had it done so, then Ms M says she wouldn’t have been provided with the loans. What happened Our adjudicator partly upheld Ms M’s complaint. Mo... (6 pages)View decision
