We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
-
Decision Reference DRN-3812023
21 Nov 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3812023 The complaint Mr P, as an executor of the estate of the late Mrs P, says the conduct of Barclays Bank UK PLC delayed the release of funds to the estate. What happened Mr P notified Barclays of Mrs P’s death on 7 September 2021. On 11 November 2021, 14 January 2022 and 15 Februa... (3 pages)View decision -
Decision Reference DRN-3599920
21 Nov 2022 Gatehouse Bank Plc UpheldBanking and PaymentsDRN-3599920 The complaint Mr R complains that Gatehouse Bank Plc caused a delay in crediting his funds to his account and has breached its terms and conditions. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. The facts are not ... (2 pages)View decision -
Decision Reference DRN-3816799
21 Nov 2022 Quilter Financial Services Ltd UpheldPensions and AnnuitiesDRN-3816799 The complaint Mr R has complained about the time it took Quilter Financial Services Ltd to process a full withdrawal from his personal pension policy (PPP), which Mr R has said caused him financial loss. What happened Mr R wished to withdraw his pension funds from his PPP with ... (5 pages)View decision -
Decision Reference DRN-3816523
21 Nov 2022 AIB Group (UK) Plc UpheldBanking and PaymentsDRN-3816523 The complaint Mr Q has complained AIB Group (UK) plc won’t refund him for cash withdrawals that he didn’t make. What happened In 2019 AIB noticed consistent cash withdrawals of £100 being made from Mr Q’s account. They queried these with Mr Q who confirmed these withdrawals wer... (3 pages)View decision -
Decision Reference DRN-3696872
21 Nov 2022 Sainsbury's Bank Plc UpheldBanking and PaymentsDRN-3696872 The complaint Mr H complains he was the victim of an investment scam and that Sainsburys Bank PLC didn’t do enough to stop that happening or to recover his money. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brie... (3 pages)View decision -
Decision Reference DRN-3789236
21 Nov 2022 Nelson Insurance Company Ltd UpheldInsuranceDRN-3789236 The complaint Mr I complains that Nelson Insurance Company Ltd took too long to pay his claim on his commercial vehicle insurance policy. What happened Mr I’s taxi was stolen so he claimed on his policy with Nelson. Nelson appointed an investigator to review the claim and asked... (2 pages)View decision -
Decision Reference DRN-3649548
21 Nov 2022 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3649548 The complaint Mr K complains that Tesco Personal Finance PLC, trading as Tesco Bank, won’t reimburse the funds he lost when he fell victim to an investment scam. What happened The detailed background to this complaint is well known to the parties, so I won’t repeat it again her... (4 pages)View decision -
Decision Reference DRN-3530464
21 Nov 2022 Ikano Bank AB (publ) UpheldConsumer CreditDRN-3530464 The complaint Mr F complains about the way that Ikano Bank AB (publ) (‘Ikano’) handled his claim for money back in respect of carpets he bought using a loan from it. What happened In November 2019 Mr F bought carpets for his house from a supplier I’ll call S at a cost of £2,651... (4 pages)View decision -
Decision Reference DRN-3802539
21 Nov 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3802539 The complaint Mr and Mrs S have complained that National Westminster Bank Plc (“NatWest”) acted unfairly by continuing to apply charges to their account when they were in financial difficulty. What happened Mr and Mrs S complained to NatWest that the charges applied to their ov... (3 pages)View decision -
Decision Reference DRN-3703996
21 Nov 2022 PayrNet Limited UpheldBanking and PaymentsDRN-3703996 The complaint Mr D is unhappy that PayrNet Limited blocked his account after he deposited £500 in it and won’t return the money to him following his subsequent decision to close the account. What happened Mr D opened an account with PayrNet in September 2021 and deposited £500 ... (4 pages)View decision
