We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
-
Decision Reference DRN-3347192
23 Mar 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3347192 The complaint and background Mr A complains that National Westminster Bank Plc (“NatWest”) failed to refund money he lost as part of an investment scam. The details of this complaint are well known to both parties, so I will not repeat everything again in detail here. However, ... (3 pages)View decision -
Decision Reference DRN-3389418
23 Mar 2022 Lloyds Bank General Insurance Limited UpheldInsuranceDRN-3389418 The complaint Mr R complains about Lloyds Bank General Insurance Limited (Lloyds’) handling of a claim he made under his buildings insurance policy. What happened In August 2019, a pipe burst in the first-floor bathroom in Mr R’s property. He contacted Lloyds to log a claim. Th... (3 pages)View decision -
Decision Reference DRN-3279991
23 Mar 2022 HSBC UK Bank Plc UpheldConsumer CreditDRN-3279991 The complaint Mrs M complains about the way HSBC UK Bank Plc (HSBC) treated her when she reported loans had been taken out fraudulently in her name and economic abuse. What happened Mrs M had a joint account with her then husband, Mr M. On 2 June 2019 Mrs M called HSBC to repor... (7 pages)View decision -
Decision Reference DRN-3308133
22 Mar 2022 Whichdeal Ltd UpheldConsumer CreditDRN-3308133 The complaint Mr N complains about the amounts included on a hire purchase agreement, under which a car was supplied to him, and which he says was mis-sold to him by Whichdeal Limited, trading as Creditplus. What happened A used car was supplied to Mr N in October 2021 under a ... (3 pages)View decision -
Decision Reference DRN-3140961
22 Mar 2022 Great Lakes Insurance SE UpheldInsuranceDRN-3140961 The complaint Mr and Mrs M complain that Great Lakes Insurance SE hasn’t refunded the premiums they paid for a single trip travel insurance policy. Mr and Mrs M are represented by their son in bringing this complaint. But for clarity – I’ll refer to all submissions as being mad... (7 pages)View decision -
Decision Reference DRN-3316217
22 Mar 2022 Toyota Financial Services (UK) Plc UpheldConsumer CreditDRN-3316217 The complaint Mr B complains that a car that was supplied to him under a hire purchase agreement with Toyota Financial Services (UK) plc wasn’t of satisfactory quality. What happened A used car was supplied to Mr B under a hire purchase agreement with Toyota Financial Services ... (4 pages)View decision -
Decision Reference DRN-3277275
22 Mar 2022 Motability Operations Limited UpheldConsumer CreditDRN-3277275 The complaint Ms S complains that Motability Operations Limited registered a car that was supplied to her under a hire agreement in her daughter’s name which she says has caused issues with penalty charge notices. What happened A new car was supplied to Ms S under a hire agreem... (3 pages)View decision -
Decision Reference DRN-3389689
22 Mar 2022 Liberty Mutual Insurance Europe SE UpheldInsuranceDRN-3389689 The complaint Mr N complains that Liberty Mutual Insurance Europe SE (“Liberty Mutual”) have mishandled his landlord’s insurance claim. Liberty Mutual use intermediaries to administer their insurance policy and manage claims on their behalf, so any reference to the insurer with... (2 pages)View decision -
Decision Reference DRN-3387388
22 Mar 2022 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3387388 The complaint Mr M is unhappy that Bank of Scotland plc won’t reimburse money he lost as a result of falling victim to a scam. What happened Mr M received what he thought was an email from a friend about an investment opportunity. He had been interested in cryptocurrency and be... (5 pages)View decision -
Decision Reference DRN-3355303
22 Mar 2022 British Gas Insurance Limited UpheldInsuranceDRN-3355303 The complaint Miss M complains that British Gas Insurance Limited (“British Gas”) caused damage to her property while carrying out a repair under her home emergency insurance. What happened Miss M says an engineer from British Gas attended her property in 2020 to carry out repa... (3 pages)View decision
