We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
-
Decision Reference DRN-3389411
22 Mar 2022 Volkswagen Financial Services (UK) Limited UpheldConsumer CreditDRN-3389411 The complaint Mr M complains that Volkswagen Financial Services (UK) Limited (“VWFS”) wrongly recorded missed payments on his credit file. And that, when he complained, VWFS took too long to correct the information. What happened Mr M obtained a car in June 2017 through a three... (2 pages)View decision -
Decision Reference DRN-3389262
22 Mar 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3389262 The complaint Mr C and Ms B complain that Barclays Bank UK PLC won’t confirm that it provided a mortgage to them on the basis the security property is a two-storey dwelling with an integral garage. Mr C asks that Barclays confirms this in writing. Mr C has dealt with the compla... (2 pages)View decision -
Decision Reference DRN-3352445
22 Mar 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-3352445 The complaint Mrs Z complains that Shawbrook Bank Limited (“Shawbrook”), has rejected the claim she made under section 75 of the Consumer Credit Act 1974 (“the Act”) in relation to a solar panel system she says was misrepresented to her by the supplier. What happened In or arou... (3 pages)View decision -
Decision Reference DRN-3389282
22 Mar 2022 Equiniti Financial Services Limited UpheldInvestmentsDRN-3389282 The complaint Mr B complains that he couldn’t sell his shares through Equiniti Financial Services Limited (“EQi”), either online or by phone. And he says he couldn’t contact EQi – it didn’t reply to his emails, or answer the phone, and it didn’t phone him as he’d requested What... (2 pages)View decision -
Decision Reference DRN-3389179
22 Mar 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3389179 The complaint Ms Y complains about a loan provided to her by AvantCredit of UK, LLC trading as “AvantCredit”, which she says was unaffordable. What happened AvantCredit provided Ms Y with a loan for £1000 in February 2016. It was due to be repaid over 2 years in monthly instalm... (4 pages)View decision -
Decision Reference DRN-3313894
22 Mar 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3313894 The complaint Mrs L complains that NewDay Ltd trading as Debenhams Mastercard unfairly filed a default with credit reference agencies about her account. What happened Mrs L had a credit card account with NewDay. She says she purchased an item in July 2019 using her card. She wa... (8 pages)View decision -
Decision Reference DRN-3250016
22 Mar 2022 True Potential Wealth Management LLP UpheldPensions and AnnuitiesDRN-3250016 The complaint Mr B, through his representative, complains about the advice he received from Aquila Financial Services, a former trading style of True Potential Wealth Management LLP (TPWM) to switch his personal pension plan to a Self-Invested personal pension (SIPP). Following... (9 pages)View decision -
Decision Reference DRN-3342902
22 Mar 2022 BCR Legal Group Limited UpheldInsuranceDRN-3342902 The complaint A company, which I’ll refer to as V, complains that BCR Group Limited was responsible for mis-selling it latent defect building warranties. Mr B, who is a director of V, brings the complaint on V’s behalf. Another director has also been involved at times but, for ... (5 pages)View decision -
Decision Reference DRN-2865515
22 Mar 2022 UK Credit Limited UpheldConsumer CreditDRN-2865515 The complaint Miss T says UK Credit Limited lent to her irresponsibly. What happened Miss T took out a 36-month guarantor loan for £2,000 from UK Credit on 20 November 2014. This means it was given on the basis Miss T had a guarantor who would be responsible for making the repa... (4 pages)View decision -
Decision Reference DRN-3366669
22 Mar 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3366669 The complaint Mr S complains National Westminster Bank Plc (“NatWest”) closed his account, withheld funds held in it, told him he could collect his funds when he couldn’t, and then caused severe delay in returning them to him. What happened In January 2020, Mr S opened a new ac... (2 pages)View decision
