We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121876 results
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Decision Reference DRN-3590348
15 Jul 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3590348 The complaint Miss J complains that Barclays Bank UK PLC failed to tell her that she could ask it to take action to recoup over £17,000 that she lost in what would appear to have been a scam. Because Barclays’ staff incorrectly told her that there was nothing that could be done... (2 pages)View decision -
Decision Reference DRN-3071489
15 Jul 2022 Pi Financial Ltd UpheldPensions and AnnuitiesDRN-3071489 The complaint Mr M has complained that Pi Financial Ltd (trading as Money Foundations) gave him negligent advice to switch his personal pensions to a Self-Invested Personal Pension (SIPP). The advice facilitated investment into a high-risk, unregulated product - the Optima Worl... (11 pages)View decision -
Decision Reference DRN-3359109
15 Jul 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3359109 The complaint Mr R complains about AvantCredit of UK, LLC (AC) and their decision to provide him with a high interest loan, which he thinks was irresponsible. What happened In September 2015, Mr R applied for a high interest loan with AC. This application was approved, and AC p... (5 pages)View decision -
Decision Reference DRN-3579771
14 Jul 2022 U K Insurance Limited UpheldInsuranceDRN-3579771 The complaint Mr R complains that U K Insurance Limited (“UKI”) caused damage to his property when dealing with a claim, and hasn’t reimbursed him for it. What happened Mr R made a claim on the home emergency section of his home insurance with UKI. While UKI’s contractor was fi... (2 pages)View decision -
Decision Reference DRN-3556232
14 Jul 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3556232 The complaint Mrs M has complained about Royal & Sun Alliance Insurance Limited’s handling of her claim for a damaged ring under her home insurance policy. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. In summ... (2 pages)View decision -
Decision Reference DRN-3588215
14 Jul 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3588215 The complaint Mr G has complained about the way Barclays Bank UK PLC (trading as Barclaycard) dealt with fraud on his account. What happened Both sides are most familiar with the case, so I’ll summarise things in brief. In June 2020, Mr G was contacted by a debt collection agen... (3 pages)View decision -
Decision Reference DRN-3506053
14 Jul 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3506053 The complaint Mr A complains about the advice given by Portal Financial Services LLP to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme and a personal pension plan to a self-invested personal pension (‘SIPP’). He says the advice was unsuitable ... (10 pages)View decision -
Decision Reference DRN-3339429
14 Jul 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3339429 The complaint Mr C complains about the advice Portal Financial Services LLP (Portal) gave in relation to his defined-benefit (‘DB’) occupational pension scheme, which was transferred to a self-invested personal pension (‘SIPP’). He says the advice was unsuitable for him and bel... (12 pages)View decision -
Decision Reference DRN-3596558
14 Jul 2022 Lloyds Bank PLC UpheldMortgagesDRN-3596558 The complaint Mr and Mrs G complain that Lloyds Bank PLC made errors and misled them when they redeemed their mortgage. What happened Mr and Mrs G contacted Lloyds in November 2021. Their interest rate product was due to expire at the end of November 2021. They wanted to redeem... (2 pages)View decision -
Decision Reference DRN-3544211
14 Jul 2022 Bank of Ireland (UK) Plc UpheldBanking and PaymentsDRN-3544211 The complaint Mr M is unhappy Bank of Ireland (UK) Plc have not refunded him after he fell victim to a scam. What happened I’m not going to cover all the points raised in detail. The view of 15 June 2022 covered the detailed timeline of the transactions and the details of Mr M... (3 pages)View decision
