We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3387784
22 Mar 2022 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3387784 The complaint Mr G complains about Options UK Personal Pensions LLP (and trading as Carey Pensions UK LLP [Carey] at the time of the relevant events) accepting an application for a Self-Invested Personal Pension (SIPP), and an investment in Store First and Gas Verdant, from an ... (18 pages)View decision -
Decision Reference DRN-3388678
22 Mar 2022 Lendable Ltd UpheldConsumer CreditDRN-3388678 The complaint Mr G has complained that Lendable Ltd (“Lendable”) provided him with an unaffordable loan. What happened Lendable provided Mr G with a loan of £7,500.00 in October 2020. This loan had a 12-month term with a monthly repayment amount of £764.96. This all meant the t... (3 pages)View decision -
Decision Reference DRN-3387919
22 Mar 2022 Society of Lloyd's UpheldInsuranceDRN-3387919 The complaint Mr E’s complaint is about the handling of his claim under his legal expenses insurance policy with certain underwriters at Society of Lloyd’s. What happened I issued a provisional decision on this matter in January 2021, the main part of which is copied below: “Mr... (17 pages)View decision -
Decision Reference DRN-2906991
22 Mar 2022 Hastings Insurance Services Limited UpheldInsuranceDRN-2906991 The complaint Mr G complains about Hasting Insurance Services Limited’s (Hasting) handling of a claim made under his motor insurance policy. Mr G is represented by Mr S. What happened In August 2020, Mr G’s parked car was damaged by a third party. He contacted his insurers who ... (2 pages)View decision -
Decision Reference DRN-3232703
22 Mar 2022 Everyday Loans Limited UpheldConsumer CreditDRN-3232703 The complaint Miss L says Everyday Loans Limited (Everyday) irresponsibly lent to her. She says she already had a large amount of other credit and she was trapped in a cycle of using high interest loan companies. She says that Everyday should have seen this and not provided her... (4 pages)View decision -
Decision Reference DRN-3381057
22 Mar 2022 National Westminster Bank Plc UpheldMortgagesDRN-3381057 The complaint Mr H’s complaint is that National Westminster Bank Plc has refused to refund the early repayment charge (ERC) of just over £11,000 that he paid on redemption of his mortgage. To settle the complaint, Mr H wants NatWest to reimburse this amount to him. What happene... (6 pages)View decision -
Decision Reference DRN-3383943
22 Mar 2022 By Miles Ltd UpheldInsuranceDRN-3383943 The complaint Mr D has complained about the service received by By Miles Ltd (‘By Miles’) and has complained that it didn’t honour the excess amount which it first offered when he was purchasing a motor insurance policy. What happened Mr D bought a motor insurance policy online... (3 pages)View decision -
Decision Reference DRN-3113129
22 Mar 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3113129 The complaint Mr G is unhappy with the advice he received from Portal Financial Services LLP (Portal) to transfer his Section 32 pension to a Self-Invested Personal Pension (SIPP) and to invest in multiple high-risk investments in 2011. What happened Mr G was advised by Portal,... (6 pages)View decision -
Decision Reference DRN-3387559
22 Mar 2022 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3387559 The complaint Mrs B has complained that Tesco Personal Finance Plc (trading as Tesco Bank) hasn’t helped her recover the money paid for goods and services on her credit card. What happened In mid-January 2020 Mrs B contacted a supplier to provide parts and complete plumbing wor... (9 pages)View decision -
Decision Reference DRN-3378997
22 Mar 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3378997 The complaint Mr S is unhappy that Barclays Bank UK PLC trading as Barclaycard didn’t extend his promotional 0% interest rate on his credit card account when it expired. What happened The background to this complaint and my initial conclusions were set out in my provisional dec... (5 pages)View decision
