We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
-
Decision Reference DRN-3564758
22 Nov 2022 D C Financial Limited UpheldPensions and AnnuitiesDRN-3564758 The complaint Mr D complains about the advice given by D C Financial Limited (‘DCFL’) to transfer the benefits he held in the British Steel Pension Scheme (‘BSPS’) to a self-invested personal pension (‘SIPP’). The BSPS is a defined benefit (‘DB’) occupational pension scheme. He... (12 pages)View decision -
Decision Reference DRN-3811957
22 Nov 2022 Admiral Financial Services Ltd UpheldConsumer CreditDRN-3811957 The complaint Mr A complains that Admiral Financial Services Ltd failed to identify a car he bought had uncleared finance on it. What happened In July 2019, Mr A acquired a second-hand car which was funded by a finance agreement with Admiral. In May 2021, Mr A paid the outstand... (2 pages)View decision -
Decision Reference DRN-3777597
22 Nov 2022 AWP P&C SA UpheldInsuranceDRN-3777597 The complaint Mr W complains about AWP P&C SA (AWP) who offered a lower value than the cost of the device, following a claim under his gadget insurance policy. What happened Mr W damaged his phone and made a claim under the policy he held with AWP. He said that he sent all ... (3 pages)View decision -
Decision Reference DRN-3761067
22 Nov 2022 QIC Europe Ltd UpheldInsuranceDRN-3761067 The complaint Miss G and Mr H complain about how QIC Europe Ltd (QIC) dealt with a claim under their home insurance policy for damage to their property caused by bad weather. QIC use agents to administer the policy and to assess claims. Reference to QIC includes these agents. W... (5 pages)View decision -
Decision Reference DRN-3683674
22 Nov 2022 Metro Bank PLC UpheldBanking and PaymentsDRN-3683674 The complaint Mrs M complains that Metro Bank PLC gave the police incorrect information about her safety deposit box, which led to her property being seized. She’d like Metro to pay the costs she incurred recovering them. What happened Mrs M held a safe deposit box with Metro, ... (2 pages)View decision -
Decision Reference DRN-3173902
22 Nov 2022 Interactive Investor Services Limited UpheldInvestmentsDRN-3173902 The complaint Mr L complains that Interactive Investor Services Limited (IISL) failed to keep to an agreement they’d made about the rate he’d be charged for certain trades in his share dealing account. What happened Mr L had some large holdings in a particular share I’ll call A... (4 pages)View decision -
Decision Reference DRN-3738915
22 Nov 2022 AWP P&C SA UpheldInsuranceDRN-3738915 The complaint Mr C has complained about the way AWP P&C SA (‘AWP’) handled his claim. What happened Mr C had a travel insurance policy underwritten by AWP. He travelled abroad in 2020 but unfortunately became unwell and was hospitalised in late 2020. Mr C was discharged to ... (3 pages)View decision -
Decision Reference DRN-3796915
22 Nov 2022 QIC Europe Ltd UpheldInsuranceDRN-3796915 The complaint Mr S complains about QIC Europe Ltd (QIC), declining a claim under his home insurance policy for damage to his property caused by bad weather. QIC use agents to administer the policy and to assess claims. Reference to QIC includes these agents. What happened In Fe... (9 pages)View decision -
Decision Reference DRN-3820573
22 Nov 2022 Niche Independent Financial Advisers Limited UpheldPensions and AnnuitiesDRN-3820573 The complaint Mr J complains Niche Independent Financial Advisers Limited trading as Niche Pension Specialists (Niche) gave him unsuitable advice to transfer the benefits from his defined benefits (DB) scheme with British Steel (BSPS) to a personal pension. He says the advice w... (11 pages)View decision -
Decision Reference DRN-3791960
22 Nov 2022 Acromas Insurance Company Limited UpheldInsuranceDRN-3791960 The complaint Mrs H and Mr W complain that Acromas Insurance Company Limited have delayed and provided poor customer service when dealing with their no-fault claim which has severely impacted them. What happened In January 2022 Mrs H’s neighbour damaged her parked car after sk... (3 pages)View decision
