We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 123440 results
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Decision Reference DRN-3693174
13 Sep 2022 Phoenix Life Limited UpheldPensions and AnnuitiesDRN-3693174 The complaint Mr D complains that advice given by a predecessor business of Phoenix Life Limited to transfer the benefits of his occupational final salary pension to a personal pension wasn’t in his best interests. Mr D’s complaint was originally brought by a representative, bu... (4 pages)View decision -
Decision Reference DRN-3633974
13 Sep 2022 Santander Consumer (UK) Plc UpheldConsumer CreditDRN-3633974 The complaint Mr G complains that a car that was supplied to him under a conditional sale agreement with Santander Consumer (UK) plc, trading as Santander Consumer Finance, wasn’t of satisfactory quality. Mr G’s wife is also involved with his complaint. What happened A used car... (4 pages)View decision -
Decision Reference DRN-3548107
13 Sep 2022 MBNA Limited UpheldBanking and PaymentsDRN-3548107 The complaint Mr C is complaining MBNA Limited hasn’t refunded an amount he paid for a holiday on his MBNA credit card. What happened In July 2020 Mr C says he bought a holiday through a travel agent – who I shall refer to as T to travel in July 2020. He says he booked it on th... (3 pages)View decision -
Decision Reference DRN-3617015
13 Sep 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3617015 The complaint Mr M complains that Everyday Lending Limited, trading as Everyday Loans (“Everyday”) provided him with credit he couldn’t afford to repay. What happened Everyday approved a loan of £1,500 for Mr M in June 2018. He was to repay £181.08 every month for 24 months. Th... (2 pages)View decision -
Decision Reference DRN-3454876
13 Sep 2022 Admiral Insurance Company Limited UpheldInsuranceDRN-3454876 The complaint Mr S complains that Admiral Insurance Company Limited unfairly declined his claim for a stolen watch. What happened Mr S holds a home insurance policy with Admiral. The policy insures the contents of Mr S’s home, and covers a number of high-value items, which are ... (4 pages)View decision -
Decision Reference DRN-3623783
13 Sep 2022 Cabot Financial (Europe) Limited UpheldConsumer CreditDRN-3623783 The complaint Mr S complains Cabot Financial (Europe) Limited have done nothing to help him with his debt. What happened Mr S says he’s been in extreme financial difficulties since June 2010, and that he’s been sending income and expenditure (I&E) forms since then. He said ... (3 pages)View decision -
Decision Reference DRN-3693828
13 Sep 2022 AXA Insurance UK Plc UpheldInsuranceDRN-3693828 The complaint Mrs H complains about the settlement AXA Insurance UK Plc offered her following a claim on her caravan insurance policy. What happened Mrs H’s caravan was damaged in a storm and she made a claim on her policy. AXA offered her a settlement based on the amount Mrs H... (3 pages)View decision -
Decision Reference DRN-3614421
13 Sep 2022 Evergreen Finance London Limited UpheldConsumer CreditDRN-3614421 The complaint Mr D complains that Evergreen Finance London Limited, trading as MoneyBoat.co.uk, lent to him when he could not afford it. What happened Mr D was approved for two loans. Loan 1 was taken on 5 July 2020 and was for £300.00. This was to be repaid by two instalments ... (4 pages)View decision -
Decision Reference DRN-3677653
13 Sep 2022 IG Markets Limited UpheldInvestmentsDRN-3677653 The complaint D complains that IG Markets Limited didn’t allow it to take the share alternative following an enhanced scrip dividend announcement. D wants compensation for the loss it’s made in not being able to take the shares. D is a limited company and its director, who I wi... (3 pages)View decision -
Decision Reference DRN-3693196
13 Sep 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3693196 The complaint This complaint’s about a mortgage that Mr J and Miss M applied for, and eventually obtained, from Barclays Bank UK PLC. The essence of the complaint is that errors and omissions on Barclays’ part resulted in the mortgage funds being released a day late, holding up... (3 pages)View decision
