We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3381444
22 Mar 2022 Admiral Insurance Company Limited UpheldInsuranceDRN-3381444 The complaint Mr L has complained about his motor insurer Admiral Insurance Company Limited, in respect of a claim he made to it after he was involved in an incident with a parked lorry. What happened Mr L notified Admiral that he had been manoeuvring around the left hand side ... (5 pages)View decision -
Decision Reference DRN-3299251
22 Mar 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3299251 The complaint Mrs P has complained that Loans 2 Go Limited was irresponsible in lending to her. What happened Loans 2 Go provided Mrs P with the following loans: Date taken Amount Term Monthly repayment Amount received Loan status Loan 1 01/07/19 £600 18 months £137.13 £2,468.3... (4 pages)View decision -
Decision Reference DRN-3210302
22 Mar 2022 Pockit Limited UpheldBanking and PaymentsDRN-3210302 The complaint Miss A complains that Pockit Limited won’t refund payments she didn’t make from her account. What happened Miss A disputes payments made online from her Pockit account on 28 September 2020 for a total of £3,010. She says that she was unable to access her account t... (4 pages)View decision -
Decision Reference DRN-3385830
22 Mar 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3385830 The complaint Mr C complained because NewDay Ltd refused to refund him for transactions which he said he didn’t authorise. What happened On the morning of 7 April 2019, Mr C checked his NewDay account and saw that three payments, with associated non-sterling fees, had debited h... (4 pages)View decision -
Decision Reference DRN-3342718
22 Mar 2022 Startline Motor Finance Limited UpheldConsumer CreditDRN-3342718 The complaint Mr P complains about the quality of a car he has been financing through an agreement with STARTLINE MOTOR FINANCE LIMITED (“Startline”). What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll foc... (3 pages)View decision -
Decision Reference DRN-3336824
22 Mar 2022 HBOS Investment Fund Managers Limited UpheldInvestmentsDRN-3336824 The complaint Mr H complains HBOS Investment Fund Managers Limited (HBOS) delayed transferring two child trust funds (CTF) to a new provider. He is also unhappy as he says he was given misleading information which meant he thought the shares held by the two accounts hadn’t been... (3 pages)View decision -
Decision Reference DRN-3386741
22 Mar 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3386741 The complaint Mr A complains National Westminster Bank Plc (NatWest) applied a default unfairly. What happened Mr A held a credit card with NatWest and owed money on the card. Mr A had missed a couple of payments, but not enough to start the default process. In August 2015 Mr A... (4 pages)View decision -
Decision Reference DRN-3268180
22 Mar 2022 Shelby Finance Ltd UpheldConsumer CreditDRN-3268180 The complaint Miss S complains that Shelby Finance Ltd, trading as Dot Dot Loans, lent to her irresponsibly. What happened Shelby approved for Miss S a £4,000 loan on 21 April 2021, repayable at £186.65 each month for 48 months. It was repaid in September 2021 and Miss S has ex... (4 pages)View decision -
Decision Reference DRN-3377236
22 Mar 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3377236 Complaint Mr F has complained about a loan AvantCredit of UK, LLC (“Avant Credit”) provided to him. He says the loan was unaffordable. Background Avant Credit provided Mr F with a loan for £6,800.00 in May 2015. This loan was due to be repaid in 60 monthly instalments of around... (2 pages)View decision -
Decision Reference DRN-3253346
22 Mar 2022 AXA PPP Healthcare Limited UpheldInsuranceDRN-3253346 The complaint Mr and Mrs D are unhappy with the way AXA PPP Healthcare Limited has handled their claim. What happened Mr and Mrs D had private medical insurance with AXA. They were initially covered by Mr D’s corporate policy, however, Mr D cancelled this policy in June 2020. T... (3 pages)View decision
