We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3352550
22 Mar 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3352550 Complaint Mr S has complained about a loan AvantCredit of UK, LLC (“Avant Credit”) provided to him. He says the loan was unaffordable. Background Avant Credit provided Mr S with a loan for £1,000.00 in May 2016. This loan was due to be repaid in 24 monthly instalments of around... (2 pages)View decision -
Decision Reference DRN-3042842
22 Mar 2022 Clydesdale Financial Services Limited UpheldConsumer CreditDRN-3042842 The complaint Ms D has complained about the way Clydesdale Financial Services Limited (trading as Barclays Partner Finance (“BPF”)) has dealt with a claim she made under section 75 of the Consumer Credit Act 1974 (“s.75”). Background In 2015 Ms D entered into an agreement for t... (3 pages)View decision -
Decision Reference DRN-3386857
21 Mar 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3386857 The complaint Mr A complains that NewDay Ltd (“NewDay”) has refused to refund payments he made to XMarkets using his NewDay (Debenhams) Mastercard credit card. Mr A says that XMarkets were operating a scam and stole his money. What happened The circumstances of this complaint ... (6 pages)View decision -
Decision Reference DRN-3188161
21 Mar 2022 County Capital Wealth Management Limited UpheldPensions and AnnuitiesDRN-3188161 The complaint Mr D complains that he was given unsuitable advice by County Capital Wealth Management Limited trading as The Pension Review Service (‘CC’) to transfer the benefits from his defined-benefit (‘DB’) scheme with British Steel (‘BSPS’) to a personal pension. What happ... (10 pages)View decision -
Decision Reference DRN-3386769
21 Mar 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3386769 The complaint Mr B complains that NewDay Ltd (“NewDay”) has refused to refund payments he made to Toroption using his NewDay (Opus) Mastercard credit card. Mr B says that Toroption were operating a scam and stole his money. What happened The circumstances of this complaint are... (5 pages)View decision -
Decision Reference DRN-3386644
21 Mar 2022 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-3386644 The complaint Mr S complains that TransUnion International UK Limited has made repeated errors with the information recorded about his electoral roll registration date on his credit file. What happened The background to this complaint and my initial conclusions were set out in ... (3 pages)View decision -
Decision Reference DRN-3386439
21 Mar 2022 Lloyds Bank PLC UpheldMortgagesDRN-3386439 The complaint Mr H and Mrs H complain Lloyds Bank plc (Lloyds) unfairly marked adverse credit information on their credit files. What happened Mr H says following a change of employment in mid-June 2018 his payday date moved to the last working day of the month. Mr H says he co... (4 pages)View decision -
Decision Reference DRN-3386207
21 Mar 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3386207 The complaint Mr F complains that Loans 2 Go Limited lent him money on a high interest loan which he couldn’t afford to repay. What happened Loans 2 Go provided Mr F with a loan of £250 on 23 December 2019, repayable over 18 months at the rate of £57 a month. He settled the loa... (3 pages)View decision -
Decision Reference DRN-3345780
21 Mar 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3345780 The complaint Ms M and Mr P have complained about how Royal & Sun Alliance Insurance Limited trading as RSA (RSA) offered to settle a claim under their commercial insurance policy. Ms M and Mr P were represented during their claim by Mr M, who I will also refer to in my dec... (3 pages)View decision -
Decision Reference DRN-3336913
21 Mar 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3336913 The complaint Mr R complains HSBC UK Bank Plc won’t reimburse money he lost when he fell victim to a scam. What happened Mr R was interested in investing on the stock exchange and came across Plusoption alongside some other investment companies. He thought it was a safe form of... (4 pages)View decision
