We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120614 results
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Decision Reference DRN-3459720
25 May 2022 Professional Intermediary Introducers Limited UpheldInvestmentsDRN-3459720 The complaint Mr and Mrs T complain that Professional Intermediary Introducers Limited gave them unsuitable advice about two life assurance products. What happened In 2016, Mr and Mrs T’s financial circumstances seem to have changed significantly. Mr T sold a share he had in a ... (4 pages)View decision -
Decision Reference DRN-3497542
25 May 2022 Madison CF UK Limited UpheldConsumer CreditDRN-3497542 The complaint Mr S complains through his representative that Madison CF UK Limited trading as 118 118 Money lent him money on high cost loans that he was unable to afford to repay. What happened 118 118 Money provided Mr S with the following loans: Date Amount Term Monthly repa... (4 pages)View decision -
Decision Reference DRN-3311706
25 May 2022 Great Lakes Insurance SE UpheldInsuranceDRN-3311706 The complaint Mrs B is unhappy with Great Lakes Insurance SE because it made a proportionate settlement on her claim. What happened Mrs B had a travel medical insurance policy with Great Lakes. She went on a cruise in February 2020 and became unwell with COVID-19. Mrs B needed ... (3 pages)View decision -
Decision Reference DRN-2904109
25 May 2022 Utmost Life and Pensions Limited UpheldPensions and AnnuitiesDRN-2904109 The complaint Mr C complains that Utmost Life and Pension Limited (Utmost) delayed the transfer of his personal pension plan (PPP) to another provider from who he wished to draw his retirement benefits in the form of an annuity. He says this delay meant that his guaranteed annu... (5 pages)View decision -
Decision Reference DRN-3483446
25 May 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3483446 The complaint Mr D says that Lloyds Bank PLC (“Lloyds”) closed his account without notice and that it acted unfairly by continuing to apply charges to his account when he was in financial difficulty. What happened Mr D held a bank account with Lloyds with an overdraft limit of ... (3 pages)View decision -
Decision Reference DRN-3467526
25 May 2022 British Gas Insurance Limited UpheldInsuranceDRN-3467526 The complaint Ms C's complaint is about the handling of a claim under her central heating insurance policy with British Gas Insurance Limited. What happened Ms C’s policy includes an annual service of her boiler. She says that during the annual service boiler in September ... (4 pages)View decision -
Decision Reference DRN-3242267
25 May 2022 Ageas Insurance Limited UpheldInsuranceDRN-3242267 The complaint Mr and Mrs S have complained about Ageas Insurance Limited’s decision to decline a claim they made under their home and buildings insurance policy for storm damage. What happened Mr and Mrs S made a claim to Ageas for storm damage. They reported that heavy rainfal... (2 pages)View decision -
Decision Reference DRN-3497835
25 May 2022 Santander UK Plc UpheldBanking and PaymentsDRN-3497835 The complaint Miss B says that Santander UK Plc unfairly handled her claim for reimbursement for a faulty laptop that she had purchased via a credit card. What happened In October 2020 Miss B purchased a laptop via an online marketplace site. She paid the purchase price of £263... (4 pages)View decision -
Decision Reference DRN-3126301
25 May 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3126301 The complaint Mr H says Everyday Lending Limited (trading as Everyday Loans) irresponsibly lent to him. What happened In April 2019 Everyday Loans gave Mr H a loan for £2,000 to be repaid over 24 months. The monthly repayment was £234.43 and the total amount to be repaid (inclu... (4 pages)View decision -
Decision Reference DRN-3365528
25 May 2022 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3365528 The complaint Mr F and Miss H are unhappy with how Admiral Insurance (Gibraltar) Limited dealt with a claim about a leak. They’ve said it unfairly declined to cover the claim. What happened I’ll set out a brief summary of the main points relevant to the dispute. Mr F and Miss ... (4 pages)View decision
