We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120614 results
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Decision Reference DRN-3031737
25 May 2022 TenetConnect Limited UpheldPensions and AnnuitiesDRN-3031737 The complaint Mrs M has complained about the advice she was given in 2015 to transfer the benefits from her defined-benefit (‘DB’) occupational pension scheme to a personal pension plan (PPP). She says the advice was unsuitable for her and believes this has caused a financial l... (6 pages)View decision -
Decision Reference DRN-3217069
25 May 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3217069 The complaint Mr A says Everyday Lending Limited (trading as Everyday Loans) irresponsibly lent to him. What happened In July 2018 Everyday Loans gave Mr A a loan of £3,210 to be repaid over 36 months. The monthly repayment was £224.80 and the total cost of the loan was £8,092.... (3 pages)View decision -
Decision Reference DRN-3390454
25 May 2022 Halifax Share Dealing Limited UpheldInvestmentsDRN-3390454 The complaint Mr B complains that Halifax Share Dealing Limited trading as IWeb (UK) Limited has caused him to lose money by carrying out a transaction twice. What happened Mr B has a share dealing account with IWeb. On 4 August 2021 Mr B placed a trade at 10:52am to purchase 7... (3 pages)View decision -
Decision Reference DRN-3497359
25 May 2022 The National Farmers' Union Mutual Insurance Society Limited UpheldInsuranceDRN-3497359 The complaint Mr W complains about the way The National Farmers' Union Mutual Insurance Society Limited (NFU) have handled a claim he made on his home insurance policy for damage caused by subsidence. Mr W is represented in bringing this complaint by Ms L. But for ease I’v... (6 pages)View decision -
Decision Reference DRN-3497224
25 May 2022 Santander UK Plc UpheldMortgagesDRN-3497224 The complaint Mr and Mrs H complain that Santander UK Plc caused delays with their mortgage application and then unfairly applied an early repayment charge (ERC) when they moved to another lender. What happened Mr and Mrs H had a mortgage with Santander which was taken out in O... (6 pages)View decision -
Decision Reference DRN-3495222
25 May 2022 Barclays Bank UK PLC UpheldPensions and AnnuitiesDRN-3495222 The complaint Mr B’s complaint against Barclays Bank UK plc (Barclays) is about the link between the selected retirement age (SRA) for his pension plan and the term of his mortgage. What happened I’ve considered Mr B’s complaint before. I issued a provisional decision on 21 Apr... (5 pages)View decision -
Decision Reference DRN-3480184
25 May 2022 AWP P&C SA UpheldInsuranceDRN-3480184 The complaint Ms P has complained about AWP P&C SA. She isn’t happy about the way it dealt with a claim under her home emergency insurance policy. Other companies have been involved in this complaint, but as AWP P&C SA are responsible for it, I’ve just referred to AWP i... (2 pages)View decision -
Decision Reference DRN-3492528
25 May 2022 Hamsard 3225 Limited UpheldConsumer CreditDRN-3492528 The complaint Miss J through a representative complains Hamsard 3225 Limited trading as CLC Finance (Hamsard) gave her loans she couldn’t afford to repay. What happened Miss J took four home collected loans between October 2018 and January 2019 I’ve included some of the informa... (6 pages)View decision -
Decision Reference DRN-3492636
25 May 2022 Evergreen Finance London Limited UpheldConsumer CreditDRN-3492636 The complaint Mr G complains Evergreen Finance London Limited trading as MoneyBoat.co.uk (MoneyBoat) gave him loans that he couldn’t afford to repay. Mr G also says that after he told MoneyBoat he was having difficulties and after doing so it increased the amount he had to repa... (8 pages)View decision -
Decision Reference DRN-3463569
24 May 2022 Gresham Insurance Company Limited UpheldInsuranceDRN-3463569 The complaint Mr and Mrs A complain that Gresham Insurance Company Limited unfairly declined their claim on their home insurance. What happened Mr and Mrs A had home insurance with Gresham. In May 2021 a boundary wall at their property collapsed. This was jointly owned by Mr an... (2 pages)View decision
