We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3171140
28 Mar 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3171140 The complaint Mr H complains that Portal Financial Services LLP (Portal) gave him unsuitable advice to switch his personal pensions into a self-invested personal pension (SIPP) and in underlying investments that didn’t match his attitude to risk. He says he’s suffered a financi... (12 pages)View decision -
Decision Reference DRN-3369086
28 Mar 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3369086 Complaint Mr K has complained about a loan AvantCredit of UK, LLC (“Avant Credit”) provided to him. He says the loan was unaffordable. Background Avant Credit provided Mr K with a loan for £4,000.00 in June 2015. This loan was due to be repaid in 48 monthly instalments of just ... (2 pages)View decision -
Decision Reference DRN-3401136
28 Mar 2022 AXA France IARD UpheldInsuranceDRN-3401136 The complaint The estate of Mr L complains that AXA France IARD (AXA) hasn’t correctly calculated the compensation for mis-sold Payment Protection Insurance (“PPI”) on the late Mr L’s store card. What happened Briefly: In 2020 The estate of Mr L made a PPI mis-selling complaint... (3 pages)View decision -
Decision Reference DRN-3398904
28 Mar 2022 Topaz Finance Limited UpheldMortgagesDRN-3398904 The complaint Ms L complains that Topaz Finance Limited trading as Heliodor Mortgages has reported to the credit reference agencies that she has missed payments on her mortgage. What happened Ms L has a mortgage which is now with Topaz. It was originally with Northern Rock, and... (5 pages)View decision -
Decision Reference DRN-3399848
28 Mar 2022 U K Insurance Limited UpheldInsuranceDRN-3399848 The complaint Ms D has complained about her car insurer, U K Insurance Limited (UKI) in that it decided her car was a total loss following an accident. And she complained about the amount it paid her for its market value. What happened Ms D was involved in an accident on 3 Dec... (7 pages)View decision -
Decision Reference DRN-3311382
28 Mar 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3311382 The complaint Miss C complains that AvantCredit of UK, LLC lent her money on high interest loans she was unable to afford to repay. What happened Miss C was provided with the following loans by AvantCredit: Amount of loan Term Monthly repayment Amount repayable Date repaid Loan... (4 pages)View decision -
Decision Reference DRN-3360551
28 Mar 2022 UK Credit Limited UpheldConsumer CreditDRN-3360551 The complaint Mr R complains that UK Credit Limited (“UK Credit”) lent to him in an irresponsible manner. What happened Mr R was given a loan by UK Credit. He applied for the loan in May 2019, for £7500 and agreed to repay £250.77 a month over 60 months. The total repayable if ... (2 pages)View decision -
Decision Reference DRN-3347974
28 Mar 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3347974 The complaint Mr Z, on behalf of Company G (a limited company, of which he is the sole director), is unhappy HSBC UK Bank Plc (“HSBC”) did not reimburse Company G after he transferred money to a fraudster as part of a scam. For simplicity, although this is a complaint by Compan... (10 pages)View decision -
Decision Reference DRN-3211113
28 Mar 2022 Omni Capital Retail Finance Limited UpheldConsumer CreditDRN-3211113 The complaint Mr M has complained that Omni Capital Retail Finance Limited rejected his claim against it under Section 75 of the Consumer Credit Act 1974. What happened Mr M bought solar panels for his home in 2017. The purchase was funded by a loan from Omni, and that business... (3 pages)View decision -
Decision Reference DRN-3201433
28 Mar 2022 Union Reiseversicherung AG UpheldInsuranceDRN-3201433 The complaint Mr B and Ms G are unhappy that Union Reiseversicherung AG declined a claim they made on their travel insurance policy. What happened Mr B and Ms G booked a holiday abroad for April 2020. Due to the global impact of the Covid-19 pandemic they’ve said they rearrange... (3 pages)View decision
