We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3390779
28 Mar 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3390779 The complaint A partnership, which I’ll refer to as “F”, complains about the way Barclays Bank UK PLC processed a foreign cheque. The director of F’s operating company, Mr L, brings the complaint on the partnership’s behalf. He is represented in doing so by Mr P. What happened ... (4 pages)View decision -
Decision Reference DRN-3303397
28 Mar 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3303397 The complaint Mr W, through his representative, complains that Everyday Lending Limited, trading as Everyday Loans, lent to him irresponsibly. What happened Mr W has described the situation as: ‘…I felt like I was going from loan to loan, without the true knowledge of what dama... (4 pages)View decision -
Decision Reference DRN-3370164
28 Mar 2022 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3370164 The complaint Miss T complained that her claim was unfairly declined under her home insurance policy with Admiral Insurance (Gibraltar) Limited (“Admiral”). Miss T was represented by a relative during the complaint, but for ease and to keep my decision clear, I will only refer ... (5 pages)View decision -
Decision Reference DRN-3139731
28 Mar 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3139731 The complaint Ms D, through her representative, complains that Everyday Lending Limited lent to her irresponsibly. What happened Ms D was approved for one loan from Everyday Lending on 24 April 2019 which was for £1,800 repayable over 24 months at just over £198 each month. It ... (4 pages)View decision -
Decision Reference DRN-3319881
28 Mar 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditThe complaint Mr P complains that AvantCredit of UK, LLC lent him money on high interest loans he was unable to afford to repay What happened AvantCredit provided the following loans to Mr P: Date AmountTermMonthly repaymentTotal PayableDate repaid / R D Q R Q H … ... (4 pages)View decision -
Decision Reference DRN-3363548
28 Mar 2022 Hargreaves Lansdown Asset Management Limited UpheldInvestmentsDRN-3363548 The complaint Miss N complains that Hargreaves Lansdown Asset Management Limited (“HLAM”) caused delays in transferring her shares to a new provider. She says she had to pay its commission and foreign exchange fees until the shares were transferred. And that she missed the oppo... (3 pages)View decision -
Decision Reference DRN-3392601
28 Mar 2022 Aviva Insurance Limited UpheldInsuranceDRN-3392601 The complaint Mrs S complains about the poor service provided by Aviva Insurance Limited when she made a claim on her home emergency insurance policy. Where I refer to Aviva this includes its agents and claims handlers acting on its behalf. What happened Mrs S had a policy prov... (2 pages)View decision -
Decision Reference DRN-3399988
28 Mar 2022 UIA (Insurance) Limited UpheldInsuranceDRN-3399988 The complaint Mr and Mrs L complain that UIA (Insurance) Limited unfairly declined a claim they made under their home insurance (buildings) policy. References to UIA include their agents. What happened In early 2021, Mr and Mrs L made a claim under their home insurance policy a... (4 pages)View decision -
Decision Reference DRN-2934900
28 Mar 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-2934900 The complaint Mr H complains that Shawbrook Bank Limited didn’t carry out sufficient checks before giving him a substantial loan. He’d like the interest removed and the loan deleted from his credit file. What happened In January 2020 Mr H applied for a loan with Shawbrook. And ... (4 pages)View decision -
Decision Reference DRN-3299675
28 Mar 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3299675 The complaint Miss C complained that Everyday Lending Limited (ELL) trading as GeorgeBanco.com lent to her irresponsibly and provided her with unaffordable lending. What happened ELL provided loans to Miss C as follows: Date taken Capital loan amount Term Monthly repayment Tota... (3 pages)View decision
