We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3348323
28 Mar 2022 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3348323 The complaint Mr F complains about Options UK Personal Pensions LLP (trading as Carey Pensions UK LLP [Carey] at the time of the relevant events) accepting an application for a Self-Invested Personal Pension (SIPP), and an investment in Store First, from an unregulated business... (34 pages)View decision -
Decision Reference DRN-2575398
28 Mar 2022 Clydesdale Financial Services Limited UpheldConsumer CreditDRN-2575398 The complaint Mrs R has complained about the way Clydesdale Financial Services Limited (trading as Barclays Partner Finance (“BPF”)) has dealt with a claim she made under section 75 of the Consumer Credit Act 1974 (“s.75”). What happened In 2014 Mrs R entered into an agreement ... (3 pages)View decision -
Decision Reference DRN-3318334
28 Mar 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3318334 The complaint Ms W complains through her representative that AvantCredit of UK, LLC lent her money on a high interest loan that she was unable to afford to repay. What happened AvantCredit provided Ms W with a short term loan on 14 November 2015. It was for £1,500, repayable at... (3 pages)View decision -
Decision Reference DRN-3195559
28 Mar 2022 1plus1 Loans Limited UpheldConsumer CreditDRN-3195559 The complaint Mrs H complains that 1Plus1 Loans Limited (“1Plus1”) lent her a loan she couldn’t afford. What happened The details of this complaint are well known to both parties, so I won’t repeat them all again here. 1Plus1 lent Mrs H £5000 in November 2017, this is not in di... (2 pages)View decision -
Decision Reference DRN-3353753
28 Mar 2022 Chase de Vere Independent Financial Advisers limited UpheldInvestmentsDRN-3353753 The complaint Ms E is unhappy Chase de Vere Independent Financial Advisers Limited (Chase de Vere) charged her for new advice on existing investments as this isn’t something she agreed or knew about. Additionally, she’s unhappy she didn’t receive income from investment funds wh... (8 pages)View decision -
Decision Reference DRN-3368829
28 Mar 2022 Inter Partner Assistance SA UpheldInsuranceDRN-3368829 The complaint Mr O is unhappy with the way Inter Partner Assistance SA (IPA) handled his claim under his gadget insurance when he lost his mobile phone. What happened Mr O took out insurance with IPA via a broker to cover his mobile phone for accidental damage and loss. He lost... (3 pages)View decision -
Decision Reference DRN-3384333
28 Mar 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3384333 Complaint Mrs K has complained that Loans 2 Go Limited (“L2G”) provided her with unaffordable loans. Background L2G provided Mrs K with a first loan for £250 in August 2018. This loan was due to be repaid in 18 monthly instalments of £56.64. This loan was repaid with some of th... (4 pages)View decision -
Decision Reference DRN-3396461
28 Mar 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3396461 The complaint Mr S has complained that Lloyds Bank PLC (Lloyds) changed its overdraft pricing structure. The meant that he would need to pay more for his overdraft going forward. Mr S feels that this is unfair. He also feels that, when he complained about this, Lloyds’ customer... (3 pages)View decision -
Decision Reference DRN-3334375
28 Mar 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3334375 Complaint Mrs M has complained that Loans 2 Go Limited (“L2G”) provided her with an unaffordable loan. Background L2G provided Mrs M with a loan of £2,000.00 in September 2020. This loan had an APR of 493.5% and a 24-month term. This all meant the total amount repayable of £7,9... (4 pages)View decision -
Decision Reference DRN-3395211
28 Mar 2022 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3395211 Complaint Mr W has complained about a loan Creation Consumer Finance Limited (“Creation”) provided to him to purchase a television. He’s said the finance was unaffordable and that Creation didn’t help him once he got into difficulty with his payments. Background Creation provid... (3 pages)View decision
