We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
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Decision Reference DRN-3804612
16 Nov 2022 Aviva Insurance Limited UpheldInsuranceDRN-3804612 The complaint Mr G has complained about the length of time it has taken Aviva Insurance Limited to settle a claim under his car insurance policy. He’s unhappy with the lack of updates and the impact the open claim has had on his premium at subsequent renewal dates. What happene... (3 pages)View decision -
Decision Reference DRN-3733775
16 Nov 2022 Robert May Financial Services UpheldInvestmentsDRN-3733775 The complaint Mrs P has complained that Robert May Financial Services mis-advised her when taking out a life assurance policy in 2010. What happened Mrs P was sold a life assurance policy, which she wanted for the protection of her family. She wanted to ensure her mortgage woul... (2 pages)View decision -
Decision Reference DRN-3808554
16 Nov 2022 Halifax Share Dealing Limited UpheldInvestmentsDRN-3808554 The complaint This complaint is about delays and communication issues that Mr D encountered when he instructed Halifax Share Dealing Limited, trading as IWeb Share Dealing (IWeb) to arrange an ISA* transfer from another financial business. (*Individual Savings Account) What hap... (4 pages)View decision -
Decision Reference DRN-3810586
16 Nov 2022 Berkshire Hathaway International Insurance Ltd UpheldInsuranceDRN-3810586 The complaint Mrs P complains that Berkshire Hathaway International Insurance Ltd (Berkshire) declined her claim following an accident when driving, under her motor insurance policy. What happened Mrs P says she collided with a vehicle in front of her when she was driving home ... (4 pages)View decision -
Decision Reference DRN-3790636
16 Nov 2022 U K Insurance Limited UpheldInsuranceDRN-3790636 The complaint Mrs N complains about the way U K Insurance Limited trading as Privilege Insurance (“UKI”) handled a claim against her home emergency insurance policy. Reference to UKI include their agents. What happened Mrs N reported a home emergency claim to UKI on 17 March 20... (3 pages)View decision -
Decision Reference DRN-3773618
16 Nov 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3773618 The complaint Mr R complained that HSBC UK Bank Plc (“HSBC”) incorrectly applied a withdrawal to his account – meaning that his bank statement was wrong. And he’s unhappy about how he was dealt with in the branch when trying to sort this out. What happened In early March, Mr R... (3 pages)View decision -
Decision Reference DRN-3388425
16 Nov 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3388425 The complaint N, a company, complains that Revolut Ltd blocked payments into his account and returned the money to source. What happened N had an account with Revolut, which it opened in March 2021. N says it planned to use the account to receive payments from investors in exch... (5 pages)View decision -
Decision Reference DRN-3775167
16 Nov 2022 QIC Europe Ltd UpheldInsuranceDRN-3775167 The complaint Miss W complains about QIC Europe Ltd’s decision to decline a claim made under her home insurance policy. What happened Miss W has a home insurance policy underwritten by QIC which covers her property and its contents. She first bought the policy in July 2021. In ... (3 pages)View decision -
Decision Reference DRN-3803087
16 Nov 2022 Aviva Insurance Limited UpheldInsuranceDRN-3803087 The complaint Ms B complains about the repairs Aviva Insurance Limited (Aviva) arranged following an accident she had when she was driving, under her motor insurance policy. What happened Ms B says she collided with a parked car when reversing off her driveway. She accepts that... (4 pages)View decision -
Decision Reference DRN-3783561
16 Nov 2022 National Savings and Investments UpheldBanking and PaymentsDRN-3783561 The complaint Mr R complains that National Savings and Investments (NS&I) unreasonably delayed an ISA transfer. Mr R also complains about the service provided. What happened Mr R had an ISA with NS&I. In early December 2021 NS&I received a transfer request from anot... (2 pages)View decision
