We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3323748
25 Mar 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3323748 The complaint Ms B complains HSBC UK Bank Plc won’t reimburse money she lost when she fell victim to a scam. What happened Ms B was looking online for an investment opportunity after receiving money from a house sale and came across BinaryOnline. She was contacted by a Customer... (4 pages)View decision -
Decision Reference DRN-3353868
25 Mar 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3353868 The complaint Mr S complains about how Royal & Sun Alliance Insurance Limited (“RSA”) is dealing with a claim he made on his legal expenses insurance policy. What happened The details of this complaint are well known to both parties, so I don’t intend to repeat them in deta... (2 pages)View decision -
Decision Reference DRN-3392810
25 Mar 2022 MotoNovo Finance Limited UpheldConsumer CreditDRN-3392810 The complaint Miss G complains that a used car she acquired with finance provided by MotoNovo Finance Limited was of unsatisfactory quality. What happened Miss G got this car in March 2021 under a hire purchase agreement (HPA) she took out with MotoNovo. In early July 2021 the ... (5 pages)View decision -
Decision Reference DRN-3394083
25 Mar 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3394083 The complaint Mrs F says Everyday Lending Limited (ELL), trading as Everyday Loans, lent to her irresponsibly. What happened Mrs F took out an instalment loan from ELL in 2017, and again in 2019. She complained to the lender that they were unaffordable and so mis-sold. ELL reje... (3 pages)View decision -
Decision Reference DRN-3342155
25 Mar 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3342155 The complaint Mr G complained that AvantCredit of UK, LLC lent to him irresponsibly and provided him with unaffordable lending. What happened AvantCredit provided a loan to Mr G as follows: Date taken Loan amount Term Typical monthly repayment Total amount payable Date repaid 9... (3 pages)View decision -
Decision Reference DRN-3319827
25 Mar 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3319827 The complaint Mr C says NewDay Ltd allowed him to access borrowing on his credit card account after he explained his mental health was impacting his spending and behaviour at the time. He’s also unhappy he was led to believe his account wouldn’t be defaulted but it was. Mr C is... (5 pages)View decision -
Decision Reference DRN-3385974
25 Mar 2022 Legal & General Home Finance Limited UpheldMortgagesDRN-3385974 The complaint Mr P and Mrs P complain about the service Legal & General Home Finance Limited (L&G) provided when they applied to transfer their lifetime mortgage to another property and the early repayment charge they had to pay when they redeemed the mortgage. What hap... (5 pages)View decision -
Decision Reference DRN-3246973
25 Mar 2022 Madison CF UK Limited UpheldConsumer CreditDRN-3246973 The complaint Miss B complains that Madison CF UK Limited trading as 118118 Money (“MCF”) lent to her in an irresponsible manner. What happened Miss B was given a loan by MCF in December 2019. She borrowed £1,500 and agreed to repay the loan in 18 monthly instalments. Miss B ap... (3 pages)View decision -
Decision Reference DRN-3393466
25 Mar 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3393466 The complaint Mr C complains that HSBC UK Bank Plc (“HSBC”) didn’t help recover money he lost as part of a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything in detail again here. In summary, between May and August 201... (5 pages)View decision -
Decision Reference DRN-3367400
25 Mar 2022 Pacific Financial Claims Ltd UpheldClaims ManagementDRN-3367400 The complaint Mr S complains on behalf of the estate of the late Mrs S, about Pacific Financial Claims Ltd’s (“Pacific Financial”) delay in dealing with complaints for mis-sold Payment Protection Insurance (“PPI”) and their lack of updates. What happened Mr S says he instructed... (2 pages)View decision
