We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-2983017
25 Mar 2022 Progressive Money Limited UpheldConsumer CreditDRN-2983017 The complaint Mr G says Progressive Money Limited (PML) lent to him irresponsibly. What happened Mr G took out a 36-month instalment loan from PML on 9 April 2018. It was for £4,000 and the monthly repayments were £203.04. The total repayable was £7,320.40. Mr G says the loan w... (4 pages)View decision -
Decision Reference DRN-3389385
25 Mar 2022 AXA Insurance UK Plc UpheldInsuranceDRN-3389385 The complaint Mr H and Ms N are unhappy that AXA Insurance UK Plc (AXA) caused damage to their home when carrying out repairs following a claim under their buildings and contents insurance. The policy was in joint names but, for ease and because Mr H dealt with the complaint, I... (4 pages)View decision -
Decision Reference DRN-3147444
25 Mar 2022 Morses Club PLC UpheldConsumer CreditDRN-3147444 The complaint Mr J says Morses Club PLC lent to him irresponsibly. He says that he was in financial difficulty when the loans were arranged. He thinks if Morses had made better checks it would’ve seen this and not lent to him. What happened This complaint is about four home col... (4 pages)View decision -
Decision Reference DRN-3396171
25 Mar 2022 Wellington Court Financial Services Limited UpheldPensions and AnnuitiesDRN-3396171 The complaint Mr P has complained about the transfer of his personal pension to a self-invested personal pension (“SIPP”) in 2015. His transfer proceeds weren’t invested. He thinks he would have been better off not transferring. He holds Wellington Court Financial Services Limi... (15 pages)View decision -
Decision Reference DRN-3236301
25 Mar 2022 Nationwide Building Society UpheldConsumer CreditDRN-3236301 The complaint Mr C complains about Nationwide Building Society unhelpful response when he let it know that he was having difficulties repaying his loan. What happened Mr C took out a Nationwide loan in January 2019. In January 2020 Mr C contacted Nationwide to say that he’d bee... (3 pages)View decision -
Decision Reference DRN-3350192
25 Mar 2022 Nationwide Building Society UpheldBanking and PaymentsDRN-3350192 The complaint Mr C complained that Nationwide Building Society hadn’t offered him enough compensation for default markers against his name. What happened In 2014 Mr C was making frequent, often weekly, payments ranging from £180 to £370 to a vehicle hire firm. The last was on ... (2 pages)View decision -
Decision Reference DRN-3238655
25 Mar 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3238655 The complaint Mrs G complains HSBC UK Bank Plc (HSBC) incorrectly registered a default on her credit file. What happened In June 2020, Mrs G used her HSBC card to deposit £1,164 with a separate savings provider. But a system error meant this went through twice. Mrs G contacted ... (4 pages)View decision -
Decision Reference DRN-3355068
25 Mar 2022 Santander UK Plc UpheldBanking and PaymentsDRN-3355068 The complaint Miss H has complained that Santander UK Plc (“Santander”) acted unfairly by continuing to apply charges to her account when she was in financial difficulty and that her credit file has been badly affected by what Santander has reported to credit reference agencies... (3 pages)View decision -
Decision Reference DRN-3345733
25 Mar 2022 Santander UK Plc UpheldMortgagesDRN-3345733 The complaint Mr A complains that Santander UK Plc made an entry about him on fraud protection databases in connection with a mortgage application he made. What happened Mr A applied, jointly with his father, to Santander for a mortgage. Santander declined the application. Some... (3 pages)View decision -
Decision Reference DRN-3349190
25 Mar 2022 Santander UK Plc UpheldBanking and PaymentsDRN-3349190 The complaint Miss J complained because fraudulent transactions continued on her Santander UK plc account, even after she’d repeatedly reported them. What happened From February to May 2021, a number of debits were made to Mis J’s Santander current account. They were all to the... (3 pages)View decision
