We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3396191
25 Mar 2022 Nationwide Building Society UpheldBanking and PaymentsDRN-3396191 The complaint Mrs S complains that Nationwide Building Society won’t reimburse funds she lost when she fell victim to a scam. What happened Mrs S was looking for an investment opportunity and was subsequently cold called by a business called PrimeOT. She was told if she investe... (4 pages)View decision -
Decision Reference DRN-3341934
25 Mar 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3341934 The complaint Mr and Mrs F are unhappy that Barclays Bank UK Plc asked them to pay an additional amount of approx. £7,300 after they had repaid their mortgage. To settle the complaint they want Barclays to pay them compensation. What happened I will provide only a brief summary... (4 pages)View decision -
Decision Reference DRN-2918403
25 Mar 2022 CST Wealth Management Limited UpheldPensions and AnnuitiesDRN-2918403 The complaint Mr R complains about the advice given by CST Wealth Management Limited (‘CST’) to transfer out of the British Steel Pension Scheme (‘BSPS’) and invest the funds in a personal pension. He says the advice was unsuitable for him which has resulted in him suffering a ... (13 pages)View decision -
Decision Reference DRN-3340742
25 Mar 2022 QIC Europe Ltd UpheldInsuranceDRN-3340742 The complaint Mr W complains that QIC Europe Limited has unfairly declined his home insurance claim for accidental damage to his wall and fence panels. What happened Mr W made a claim to QIC in June 2021 after his next-door neighbour caused damage to his garden wall and fence. ... (5 pages)View decision -
Decision Reference DRN-3370196
25 Mar 2022 Volkswagen Financial Services (UK) Limited UpheldConsumer CreditDRN-3370196 The complaint Mr O is unhappy with how Volkswagen Financial Services (UK) Limited trading as Audi Financial Services (VWFS) dealt with the collection of his car following the end of his hire purchase agreement. What happened On 2 December 2017, Mr O was supplied with a new car ... (3 pages)View decision -
Decision Reference DRN-3395242
25 Mar 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3395242 The complaint Mr C complains that Lloyds Bank PLC misled him regarding a credit card closure. What happened Mr C had two credit cards with Lloyds. Lloyds wrote to Mr C to say that they would be closing one of his accounts. Mr C contacted Lloyds, where he says the call handler i... (5 pages)View decision -
Decision Reference DRN-3396168
25 Mar 2022 rebuildingsociety.com Ltd UpheldInvestmentsDRN-3396168 The complaint The estate of the late Mr B complains that rebuildingsociety.com Ltd (“ReBS”) has unfairly charged fees to a crowdfunding account Mr B held and made investments following his death that they did not have the authority to make. It also raises concerns about the adm... (12 pages)View decision -
Decision Reference DRN-2980510
25 Mar 2022 Bailey Richards Wealth Management Limited UpheldPensions and AnnuitiesDRN-2980510 The complaint Mr H complains that he was given unsuitable advice by Bailey Richards Wealth Management Limited (BRWM) to transfer deferred benefits from his Defined Benefit (DB) pension with British Steel (BSPS) to a Self-Invested Personal Pension (SIPP). What happened In March ... (9 pages)View decision -
Decision Reference DRN-3390701
25 Mar 2022 Bailey Richards Wealth Management Limited UpheldPensions and AnnuitiesDRN-3390701 The complaint Mr Y complains that he was given unsuitable advice by Bailey Richards Wealth Management Limited (BRWM) to transfer deferred benefits from his Defined Benefit (DB) pension with British Steel (BSPS) to a Self-Invested Personal Pension (SIPP). What happened In March ... (10 pages)View decision -
Decision Reference DRN-3045896
25 Mar 2022 Equifax Limited UpheldConsumer CreditDRN-3045896 The complaint Mr K complains about Equifax Limited’s actions when processing a change of name for him in connection with his credit reports. What happened Mr K changed his name and says he encountered the following issues getting Equifax to update it: Delay between first askin... (5 pages)View decision
