We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120614 results
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Decision Reference DRN-3448649
19 May 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3448649 The complaint Mr F is unhappy that Lloyds Bank PLC won’t reimburse the money he’s lost to a scam. What’s happened? Mr F has been the victim of a scam. On 27 March 2021, he received a telephone call from someone who said they worked for Lloyds. Here’s a summary of what happened ... (5 pages)View decision -
Decision Reference DRN-3369738
19 May 2022 TSB Bank plc UpheldBanking and PaymentsDRN-3369738 The complaint Mr D complains that he was given incorrect advice from TSB Bank plc on two occasions. What happened Mr D says he asked TSB if he was eligible for a cashback reward on his account. He says he was told on two separate occasions that he was eligible and so he made th... (2 pages)View decision -
Decision Reference DRN-3415429
19 May 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3415429 The complaint Miss S complains that a car that was supplied to her under a conditional sale agreement with Moneybarn No. 1 Limited wasn’t of satisfactory quality. What happened A used car was supplied to Miss S under a conditional sale agreement with Moneybarn that she electron... (3 pages)View decision -
Decision Reference DRN-3489538
19 May 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3489538 The complaint Miss W complains that Barclays Bank UK PL (Barclaycard) wouldn’t give her a payment holiday and hassled her. What happened Miss W had a Barclaycard. The limit was £8,500 between March 2020 and September 2020. The balance shown on the statement in September 2020 wa... (4 pages)View decision -
Decision Reference DRN-3422561
19 May 2022 Wealthmasters Financial Management Ltd UpheldPensions and AnnuitiesDRN-3422561 The complaint Mr D complains about the suitability of the advice provided by Wealthmasters Financial Management Ltd (“Wealthmasters”) in January 2018 to transfer the value of his safeguarded benefits in the British Steel Pension Scheme (“BSPS”) to a self-invested personal pensi... (34 pages)View decision -
Decision Reference DRN-3365941
19 May 2022 Hastings Insurance Services Limited UpheldInsuranceDRN-3365941 The complaint Mrs E has complained through her representative – Mr E – that she didn’t get a replacement car when she claimed under her car insurance policy, which was arranged for her by Hastings Insurance Services Limited, following the theft of her car. What happened Mrs E’s... (4 pages)View decision -
Decision Reference DRN-3286352
19 May 2022 Citibank UK Limited UpheldBanking and PaymentsDRN-3286352 The complaint Ms S complains about how Citibank UK Limited dealt with her request to withdraw money from her account. What happened Ms S says she opened her Citibank account some years ago but left the United Kingdom (UK) keeping the account open. She says she returned to the U... (2 pages)View decision -
Decision Reference DRN-3487515
19 May 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3487515 The complaint Mr R complained that Loans 2 Go Limited acted irresponsibly when it gave him unaffordable loans. What happened Mr R took out three loans with Loans 2 Go as follows: Loan Date taken Loan amount Scheduled term Weekly repayment Total repayable Date repaid 1 6/11/2019... (5 pages)View decision -
Decision Reference DRN-3098866
19 May 2022 Better Retirement Group Ltd UpheldPensions and AnnuitiesDRN-3098866 The complaint Mrs S complains about the advice given by Better Retirement Group Ltd trading as FIDUCIA PROSPERITY (BRG) to transfer the benefits from her defined-benefit (‘DB’) occupational pension scheme to a to a self-invested personal pension plan, and to invest through SVS ... (9 pages)View decision -
Decision Reference DRN-3474669
19 May 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3474669 The complaint Mrs N complained that Everyday Lending Limited trading as Everyday Loans irresponsibly provided her with an unaffordable loan. What happened The main loan details are as follows: Date taken Amount Term months Monthly payment Total amount repayable Loan status Febr... (4 pages)View decision
