We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3286760
24 Mar 2022 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3286760 The complaint Mrs J complains that Creation Consumer Finance Limited won’t refund to her the money that she paid for a dishwasher. What happened Mrs J used a credit agreement with Creation Consumer Finance that she electronically signed in October 2020 to pay for some items, in... (3 pages)View decision -
Decision Reference DRN-3112069
24 Mar 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3112069 The complaint Mrs B complains that Loans 2 Go Limited made an irresponsible lending decision when agreeing to provide her a loan. What happened In May 2019 Mrs B took a personal loan with Loans 2 Go for £500. The borrowing was to be repaid over a period of 18 months with monthl... (3 pages)View decision -
Decision Reference DRN-3349315
24 Mar 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3349315 The complaint Ms S complained that Everyday Lending Limited trading as Everyday Loans lent to her irresponsibly and provided a loan that was unaffordable. What happened Ms S took out loans with Everyday Loans as follows: Loan Start date Loan amount Total repayment amount Term M... (4 pages)View decision -
Decision Reference DRN-3384039
24 Mar 2022 Logic Investments Ltd UpheldPensions and AnnuitiesDRN-3384039 The complaint Mr W complains about the advice he says he received from Logic Investments Ltd to switch his personal pension plans to a Self-Invested Personal Pension (SIPP). What happened I issued my provisional decision on this complaint on 7 March 2022. The background and cir... (6 pages)View decision -
Decision Reference DRN-3372151
24 Mar 2022 Quilter Financial Planning Solutions Limited UpheldPensions and AnnuitiesDRN-3372151 The complaint Mrs R complains that she was given unsuitable advice by a Registered Individual (I’ll refer to him as Mr S) of Quilter Financial Planning Solutions Limited to switch her existing pensions to a Self-Invested Personal Pension (SIPP) and make investments in an unlist... (13 pages)View decision -
Decision Reference DRN-3237799
24 Mar 2022 Ageas Insurance Limited UpheldInsuranceDRN-3237799 The complaint Mr and Mrs B have complained that Ageas Insurance Limited (‘Ageas’) has unfairly declined their claim. What happened Mr and Mrs B bought a single trip travel insurance policy, underwritten by Ageas. They had booked a trip abroad with their children and were due to... (3 pages)View decision -
Decision Reference DRN-3372179
24 Mar 2022 Quilter Financial Planning Solutions Limited UpheldPensions and AnnuitiesDRN-3372179 The complaint Mr R complains that he was given unsuitable advice by a Registered Individual (I’ll refer to him as Mr S) of Quilter Financial Planning Solutions Limited to switch his existing pensions to a Self-Invested Personal Pension (SIPP) and make investments in unlisted co... (13 pages)View decision -
Decision Reference DRN-3395258
24 Mar 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3395258 The complaint Mr E complained about the service provided by Portal Financial Services LLP (Portal). He said they had not done what they ought to have done, he been unsuitably advised and as a consequence suffered a loss. What happened In 2013 Mr E received a letter from Portal ... (8 pages)View decision -
Decision Reference DRN-3337066
24 Mar 2022 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3337066 The complaint Mr M complains that Creation Consumer Finance Ltd lent irresponsibly when it approved his loan application. What happened In March 2018, Mr M applied for a £5,000 loan over a four year term with Creation. In his application, Mr M said he had an income of £1,650 a ... (2 pages)View decision -
Decision Reference DRN-3394387
24 Mar 2022 American Express Services Europe Limited (AESEL) UpheldBanking and PaymentsDRN-3394387 The complaint Mr W complains that American Express Services Europe Limited (AESEL) charged interest on his credit card during an agreed payment holiday, which he believes they shouldn’t have. What happened Mr W has a credit card account with AESEL. In or around March 2020, Mr W... (3 pages)View decision
