We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-3782558
17 Nov 2022 Finch Commercial Insurance Brokers Limited UpheldInsuranceDRN-3782558 The complaint A company which I’ll refer to as “W” is unhappy Finch Commercial Insurance Brokers Limited directed it to move its business protection insurance policy to a new broker during the policy year. W says this caused it financial loss and inconvenience. What happened Th... (2 pages)View decision -
Decision Reference DRN-3812242
17 Nov 2022 Amtrust Europe Limited UpheldInsuranceDRN-3812242 The complaint Mrs M is unhappy that when she made a legal expense claim for both defence and counterclaim assistance for a property dispute, she was having. Amtrust Europe Limited didn’t provide any advice on the counterclaim aspect. She says this caused her to lose out financi... (5 pages)View decision -
Decision Reference DRN-3779028
17 Nov 2022 QIC Europe Ltd UpheldInsuranceDRN-3779028 The complaint Ms M complains that QIC Europe Ltd (QIC) declined her claim for storm damage to her garage roof and garden fence, under her home buildings insurance policy. What happened In February 2022 Ms M says there was a storm that blew off part of her garage roof and also k... (3 pages)View decision -
Decision Reference DRN-3782305
17 Nov 2022 Finch Commercial Insurance Brokers Limited UpheldInsuranceDRN-3782305 The complaint A company which I’ll refer to as “W” is unhappy Finch Commercial Insurance Brokers Limited directed it to move its commercial vehicle insurance policy to a new broker during the policy year. W says this caused it financial loss and inconvenience. What happened The... (2 pages)View decision -
Decision Reference DRN-3253918
17 Nov 2022 Bamboo Limited UpheldConsumer CreditDRN-3253918 The complaint Mr N complains about the way Bamboo Limited handled his account with it. What happened Mr N was provided a loan by Bamboo in September 2018. Mr N began to fall into arrears with the loan almost immediately after taking it out. He entered into a debt management pla... (2 pages)View decision -
Decision Reference DRN-3796202
17 Nov 2022 Advanced Payment Solutions Limited UpheldBanking and PaymentsDRN-3796202 The complaint Mr S, trading as Company A, complains Advanced Payment Solutions Limited, trading as Cashplus, unfairly restricted his account and returned the funds held in it to the source account. Company A also complains Cashplus provided poor customer service, and the money ... (6 pages)View decision -
Decision Reference DRN-3676821
17 Nov 2022 J D Williams & Company Limited UpheldConsumer CreditDRN-3676821 The complaint Ms B says J D Williams & Company Limited (“J D Williams”) irresponsibly lent to her. She has requested that the interest and late payment charges she paid on the two accounts she had be refunded. What happened This complaint is about two catalogue shopping acc... (4 pages)View decision -
Decision Reference DRN-3812197
17 Nov 2022 Oakbrook Finance Limited UpheldConsumer CreditDRN-3812197 The complaint The complaint Mr P complains through his representative that OAKBROOK FINANCE LIMITED trading as Likely Loans irresponsibly lent him money on high cost loans that he couldn’t afford to repay. What happened Likely Loans provided Mr P with the following loans: Date ... (4 pages)View decision -
Decision Reference DRN-3663575
17 Nov 2022 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3663575 The complaint Mr K’s complaint is about Tesco Personal Finance PLC trading as Tesco Bank. The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll focus on giving my reasons for my decision. What I’ve decided – and why I’ve c... (2 pages)View decision -
Decision Reference DRN-3611311
17 Nov 2022 Aviva Insurance Limited UpheldInsuranceDRN-3611311 The complaint Mr M, on behalf of A, complains that Aviva Insurance Limited (“Aviva”) has unfairly handled a claim made under A’s commercial combined policy. Any reference to Mr M, A, or Aviva includes respective agents or representatives. What happened The background of this co... (3 pages)View decision
