We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3362545
24 Mar 2022 Santander UK Plc UpheldBanking and PaymentsDRN-3362545 The complaint Mrs R complains that because she doesn’t have a mobile phone, she’s not able to fully access and operate her Santander UK Plc bank accounts online. As one of those accounts is held jointly with Mr R, we’ve obtained his consent to us looking into this complaint, bu... (12 pages)View decision -
Decision Reference DRN-3393657
24 Mar 2022 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3393657 The complaint and background Ms N complained to Halifax about her overdraft facility. She said Halifax hadn’t treated her fairly. She was unhappy with the charges and interest added to her account and that Halifax had closed and defaulted her account. Ms N says that Halifax tol... (2 pages)View decision -
Decision Reference DRN-2847976
24 Mar 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-2847976 The complaint Mr G complains he was given negligent advice by Portal Financial Services LLP to transfer the benefits of his occupational pension scheme to a self-invested personal pension, causing him a financial loss. Mr S is represented in this complaint by a claims managemen... (7 pages)View decision -
Decision Reference DRN-3379545
24 Mar 2022 MotoNovo Finance Limited UpheldConsumer CreditDRN-3379545 The complaint Mr R has complained MotoNovo Finance Limited has continued to ask him to pay a hire purchase agreement after he told them he’d not taken possession of the car. What happened MotoNovo started to ask Mr R to make repayments on a hire purchase agreement he’d taken ou... (3 pages)View decision -
Decision Reference DRN-3311105
24 Mar 2022 TSB Bank plc UpheldBanking and PaymentsDRN-3311105 The complaint Ms R complains that TSB Bank plc stopped paying interest on her Classic Plus account. What happened In January 2015 Ms R opened a Classic Plus account with TSB. Ms R has explained she wanted to take advantage of interest TSB pays account holders who are signed up ... (2 pages)View decision -
Decision Reference DRN-3391742
24 Mar 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3391742 The complaint Mr I is unhappy that NewDay Ltd, trading as Aqua, provided him with credit which he feels was unaffordable for him and didn’t provide appropriate financial assistance to him when he was experiencing financial difficulty. What happened In January 2017, Mr I applied... (9 pages)View decision -
Decision Reference DRN-3207749
24 Mar 2022 Metro Bank PLC UpheldBanking and PaymentsDRN-3207749 The complaint A company, which I’ll refer to as B, complains that Metro Bank PLC won’t refund disputed transactions debited from the company’s business current account. Mr M, who is the director of B, brings the complaint on B’s behalf with assistance from his sister. He says h... (10 pages)View decision -
Decision Reference DRN-3176289
24 Mar 2022 Morses Club PLC UpheldConsumer CreditDRN-3176289 The complaint Mrs W says Morses Club PLC lent to her irresponsibly. She says that the loans weren’t affordable for her and Morses should have seen this and not lent. What happened This complaint is about nine home collected loans Morses provided to Mrs W between February 2015 a... (4 pages)View decision -
Decision Reference DRN-3394091
24 Mar 2022 Mortgage Advice Bureau Limited UpheldMortgagesDRN-3394091 The complaint Miss L and Mr R complain that an appointed representative of Mortgage Advice Bureau Limited (MABL) misled them about the amount they’d be able to borrow. They had to raise money for a larger deposit at short notice. They ask for compensation for their financial lo... (3 pages)View decision -
Decision Reference DRN-3394032
24 Mar 2022 J D Williams & Company Limited UpheldConsumer CreditDRN-3394032 The complaint Mr H says J D Williams & Company Limited (“J D Williams”) irresponsibly lent to him. He has requested that the interest and late payment charges he paid on his account be refunded. What happened This complaint is about a catalogue shopping account provided by ... (5 pages)View decision
