We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121074 results
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Decision Reference DRN-3471841
8 Jun 2022 Quilter Financial Limited UpheldPensions and AnnuitiesDRN-3471841 The complaint Mr O complains an appointed representative of Quilter Financial Limited gave him unsuitable advice to move his pension to a self-invested personal pension (SIPP) to invest in a high-risk investment. What happened Mr O says he received a cold call from a company wh... (11 pages)View decision -
Decision Reference DRN-3494644
8 Jun 2022 Advantage Insurance Company Limited UpheldInsuranceDRN-3494644 The complaint Miss S complains about the valuation Advantage Insurance Company Limited offered for her car after she made a claim on her motor insurance policy. She wants it to pay her what she paid for her car. What happened Miss S’s car was involved in an incident and deemed ... (2 pages)View decision -
Decision Reference DRN-3465601
8 Jun 2022 AWP P&C SA UpheldInsuranceDRN-3465601 The complaint Mr T is unhappy with the way AWP P&C SA (“AWP”) has handled his travel insurance claim. Any reference to AWP also includes its agents. What happened Mr T booked a trip abroad, travelling on 2 August 2019 and returning to the UK on 29 April 2020. He purchased a... (3 pages)View decision -
Decision Reference DRN-3471555
8 Jun 2022 One Insurance Limited UpheldInsuranceDRN-3471555 The complaint Miss D complains about her insurer, One Insurance Limited (One). Her complaint is about how they dealt with a claim under her accidental damage insurance policy. This decision covers Miss D’s claim under her accidental damage insurance policy. It doesn’t cover Mis... (3 pages)View decision -
Decision Reference DRN-3426905
8 Jun 2022 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3426905 The complaint Ms B complains about a payment she made to Creation Consumer Finance Ltd (“Creation”) that didn’t credit her account. What happened In September 2018 Ms B says she sent a cheque to Creation to settle her loan account. Since making the payment, Ms B says she’s been... (3 pages)View decision -
Decision Reference DRN-3516526
8 Jun 2022 Madison CF UK Limited UpheldConsumer CreditDRN-3516526 The complaint Mr J has complained through a representative that Madison CF UK Limited trading as 118 118 Money (118 118) mis-sold him loans he couldn’t afford to repay. Mr J says that he was taking out new loans in order to cover repayments to other loans that he had. What happ... (6 pages)View decision -
Decision Reference DRN-3516564
8 Jun 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3516564 The complaint Mr O has complained through a representative that Everyday Lending Limited (Everyday) mis-sold him loans he couldn’t afford to repay. He says at the time he had a poor credit history and was using multiple high cost, short-term loans. What happened Mr O had two lo... (6 pages)View decision -
Decision Reference DRN-3501535
8 Jun 2022 PayrNet Limited UpheldBanking and PaymentsDRN-3501535 The complaint Mr K complains that PayrNet Limited (“PayrNet”) have failed to assist him in accessing his account after he had forgotten his PIN. What happened Mr K holds a Pockit account (an electronic money agent of PayrNet), but he found he had trouble accessing his account. ... (2 pages)View decision -
Decision Reference DRN-2363249
8 Jun 2022 TSB Bank plc UpheldBanking and PaymentsDRN-2363249 The complaint Miss M complains that after approving an overdraft facility of £500 TSB Bank plc failed to apply it to her current account. What happened In March 2020 Miss M applied for an overdraft with TSB. The application was approved and on 19 March 2020, TSB wrote to Miss M... (2 pages)View decision -
Decision Reference DRN-1803531
8 Jun 2022 Scottish Friendly Assurance Society Limited UpheldPensions and AnnuitiesDRN-1803531 The complaint Mr P complains that Scottish Friendly Assurance Society Limited would not allow him to transfer his section 32 pension policy to a Self-Invested Personal Pension (SIPP). Having previously told him by letter that he could transfer, as an alternative to taking his G... (3 pages)View decision
