We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3387405
23 Mar 2022 Tickmill UK LTD UpheldInvestmentsDRN-3387405 The complaint Mr D says Tickmill UK LTD (‘Tickmill’) concealed and misrepresented events – events related to his West Texas Intermediate Spot Crude Oil (‘WTI Spot’) Contract for Differences trades – on 21 April 2020 (the ‘date’) and thereafter. All relevant events happened in 2... (7 pages)View decision -
Decision Reference DRN-3384937
23 Mar 2022 Moneybarn Limited UpheldConsumer CreditDRN-3384937 The complaint Mr H is unhappy that a car supplied to him under a conditional sale agreement with Moneybarn Limited was of an unsatisfactory quality. What happened On 18 March 2019, Mr H was supplied with a used car through a conditional sale agreement with Moneybarn. He paid a ... (4 pages)View decision -
Decision Reference DRN-3302511
23 Mar 2022 Santander UK Plc UpheldInsuranceDRN-3302511 The complaint The three Mr Ds and Mrs D say Santander UK Plc mis-sold them a mortgage payment protection insurance (“PPI”) policy. What happened This complaint is about a PPI policy taken out in 2002. It covered just one of the Mr Ds, whom I shall call “Mr D1”. Our adjudicator ... (2 pages)View decision -
Decision Reference DRN-3389272
23 Mar 2022 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-3389272 The complaint Mr M complains about how The Royal Bank of Scotland Plc handled a foreign cheque payment. What happened Mr M received a foreign cheque in 2019. He wanted to pay this into his account but wanted to know how much he would receive in pounds first. He says RBS told hi... (2 pages)View decision -
Decision Reference DRN-3392490
23 Mar 2022 Aspen Insurance UK Limited UpheldInsuranceDRN-3392490 The complaint Mr C has complained about Aspen Insurance UK Limited, which provides the insurance for the block of flats he lives in. Mr C owns his flat and the management company for the block is Aspen’s policyholder. Mr C is unhappy about the work Aspen did at his flat after i... (12 pages)View decision -
Decision Reference DRN-3356892
23 Mar 2022 TSB Bank plc UpheldBanking and PaymentsDRN-3356892 The complaint The complaint has been brought to us by Ms B, Ms N and Ms S. They are directors of a limited company, M, and they act on its behalf. M’s complaint concerns around 60 bank accounts which were held with TSB Bank Plc. Over the last few years there have been difficult... (6 pages)View decision -
Decision Reference DRN-3392452
23 Mar 2022 Barclays Bank UK PLC UpheldConsumer CreditDRN-3392452 The complaint Mr W complains Barclays Bank UK PLC (trading as Barclaycard) incorrectly recorded a default against his credit card account and gave him poor customer service, which caused him distress, inconvenience and financial loss. What happened Mr W had two Barclaycard cred... (4 pages)View decision -
Decision Reference DRN-3392363
23 Mar 2022 Zurich Insurance PLC UpheldInsuranceDRN-3392363 The complaint Mr A has complained about his property insurer, Zurich Insurance PLC because when he made a claim for theft following a burglary it cancelled his policy to a date before the burglary occurred, and declined his claim. What happened Mr A suffered a burglary at his h... (5 pages)View decision -
Decision Reference DRN-3392268
23 Mar 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3392268 The complaint A limited company which I’ll refer to as ‘B’ complains about the actions of National Westminster Bank Plc as the recipient bank of funds B was tricked into sending as the result of a scam. Mr S, who is a director of B, brings the complaint on B’s behalf. For ease ... (3 pages)View decision -
Decision Reference DRN-3370733
23 Mar 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-3370733 The complaint Miss C and Mr W complain that Shawbrook Bank Limited (“Shawbrook”), has rejected the claim they made under section 75 of the Consumer Credit Act 1974 (“the Act”) in relation to a solar panel system they says was misrepresented to them by the supplier. What happene... (6 pages)View decision
