We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122580 results
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Decision Reference DRN-3610987
2 Aug 2022 Advantage Finance Ltd UpheldConsumer CreditDRN-3610987 The complaint Ms R complains about the way that Advantage Finance Limited has dealt with a hire purchase agreement under which a car was supplied to her. What happened A used car was supplied to Ms R under a hire purchase agreement with Advantage Finance in November 2011. Advan... (3 pages)View decision -
Decision Reference DRN-3628080
2 Aug 2022 PSA Finance UK Limited UpheldConsumer CreditDRN-3628080 The complaint Mr R complains about charges PSA Finance UK Limited (trading as Free2MoveLease) told him to pay when his hire agreement ended. What happened In June 2018 Mr R entered into a hire agreement for a new car. Shortly before the end of the three-year hire period, PSA go... (6 pages)View decision -
Decision Reference DRN-3623937
2 Aug 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3623937 The complaint Mr and Mrs L complain that Royal & Sun Alliance Limited mishandled a claim on a caravan insurance policy. Where I refer to RSA, I refer to the above-named company and I include employees, repairers and others insofar as I hold RSA responsible for their acts or... (3 pages)View decision -
Decision Reference DRN-3627750
2 Aug 2022 Amtrust Europe Limited UpheldInsuranceDRN-3627750 The complaint Ms P complains about the service she received from Amtrust Europe Limited in relation to her claim for legal expenses insurance (LEI). Where I refer to Amtrust, this includes their agents and claims handlers. What happened The detailed background to this complaint... (2 pages)View decision -
Decision Reference DRN-3627602
2 Aug 2022 Inter Partner Assistance SA UpheldInsuranceDRN-3627602 The complaint Mr C and Miss G complain that Inter Partner Assistance SA (IPA) hasn’t paid a curtailment claim they made on their travel insurance policy. What happened On 27 September 2020, Mr C and Miss G took out a single trip travel insurance policy through a broker, which w... (3 pages)View decision -
Decision Reference DRN-3627067
2 Aug 2022 TSB Bank plc UpheldBanking and PaymentsDRN-3627067 The complaint Mrs N complains that although she sent TSB Bank plc copies of all the documents it wanted to see, so it wouldn’t close her account, it still closed her account. Mrs N said she’s spent months trying to make sure she still gets payments that were going into the clos... (4 pages)View decision -
Decision Reference DRN-3617990
2 Aug 2022 Amtrust Europe Limited UpheldInsuranceDRN-3617990 The complaint Mrs C is unhappy Amtrust Europe Limited withdrew legal expenses insurance (LEI) cover having agreed to cover an employment claim she wished to pursue. Mrs C says she’s missed out on the opportunity to take the case to an employment tribunal as a result, and she’ll... (3 pages)View decision -
Decision Reference DRN-3626300
2 Aug 2022 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-3626300 The complaint Mr W complains that he should have started receiving his pension on 1 April 2021 but delays by the Prudential Assurance Company Limited meant payments didn’t start until later. What happened In 1994 Mr W transferred his pension to a Section 32 pension plan adminis... (4 pages)View decision -
Decision Reference DRN-3513416
2 Aug 2022 Nationwide Building Society UpheldBanking and PaymentsDRN-3513416 The complaint Miss B has complained that Nationwide Building Society lent to her irresponsibly when it increased the credit limit on her credit card. What happened Miss B took the credit card out in 2010 with an opening credit limit of £3,200. In February 2012 the credit limit ... (3 pages)View decision -
Decision Reference DRN-3572190
2 Aug 2022 Ageas Insurance Limited UpheldInsuranceDRN-3572190 The complaint Mr and Mrs P are unhappy that Ageas Insurance Limited declined a claim they made under their home insurance policy for subsidence. Mr P has primarily dealt with the claim and complaint, so I’ll refer to him only. What happened The circumstances of this complaint a... (3 pages)View decision
