We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3389615
23 Mar 2022 Oakbrook Finance Limited UpheldConsumer CreditDRN-3389615 The complaint Mr M complains that Oakbrook Finance Limited (trading as Likely Loans) was irresponsible to lend to him. What happened Mr M took out five loans with Likely Loans between February 2016 and March 2019 as follows: Loan Date Amount Term Repayment Due Repaid 1 18 Feb 2... (3 pages)View decision -
Decision Reference DRN-3390922
23 Mar 2022 Capital One (Europe) plc UpheldBanking and PaymentsDRN-3390922 The complaint Mr M is unhappy with the service he received from Capital One (Europe) plc surrounding financial assistance he received from Capital One when he was unable to make the monthly payments due on the account, including that Capital One ultimately defaulted his account... (4 pages)View decision -
Decision Reference DRN-3341604
23 Mar 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3341604 The complaint Mr S complains that AvantCredit of UK, LLC (Avant), lent to him irresponsibly. What happened Mr S was approved by Avant for a loan on 30 December 2015. It was for £3,300 repayable over 36 months at just over £154 each month. The total charge for the credit was £2,... (4 pages)View decision -
Decision Reference DRN-3389122
23 Mar 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3389122 The complaint Mr M complains that Loans 2 Go Limited provided him with loans he was unable to afford to repay. What happened Mr M took out the following loans with Loans 2 Go: Date Amount Term Monthly repayment Amount paid Date repaid Loan 1 19/2/2019 £250 18 Months £57 £743 20... (3 pages)View decision -
Decision Reference DRN-3281659
23 Mar 2022 FCE Bank Plc UpheldConsumer CreditDRN-3281659 The complaint Miss G complains about the quality of a car she acquired through a hire purchase agreement financed by FCE Bank plc trading as Ford Credit (FCE). What happened In February 2019 Miss G acquired a new car through a hire purchase agreement. Miss G said she noticed pr... (4 pages)View decision -
Decision Reference DRN-3325791
23 Mar 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3325791 The complaint Mr F complains that Barclays Bank UK Plc won’t refund payments made to a company he considers fraudulent. He also complains about the service provided to him. He’d like the money returned to him. What happened Mr F holds a current account with Barclays. In May 202... (3 pages)View decision -
Decision Reference DRN-3389608
23 Mar 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3389608 The complaint Mr O complains as a partner of O, a partnership, about Lloyds Bank PLC placing a block on O’s business account. What happened Mr O, together with his late brother, were in an equal business partnership in O and were the joint holders of O’s business account with L... (8 pages)View decision -
Decision Reference DRN-3379102
23 Mar 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3379102 The complaint Mrs L complains that Barclays Bank UK PLC threatened her with court action to take possession of her property, for a debt which isn’t hers and despite knowing about her health and financial situation. What happened Mrs L has a Barclays mortgage with her now ex-hus... (6 pages)View decision -
Decision Reference DRN-3367482
23 Mar 2022 Abbey Financial Services (N.I.) Ltd UpheldPensions and AnnuitiesDRN-3367482 The complaint Mr M submitted a number of complaints to Abbey Financial Service (N.I.) Ltd (‘AFS’). In 2018 he and his wife jointly alleged that they had been given unsuitable advice by AFS in 2016, through its Director Niall McGeown (‘NMG’), to invest in the Helix Fund. [‘C1’]... (9 pages)View decision -
Decision Reference DRN-3390491
23 Mar 2022 Endsleigh Insurance Services Limited UpheldInsuranceDRN-3390491 The complaint Mr B complains he lost out financially because Endsleigh Insurance Services Limited didn’t tell him about a known issue with its telematics motor insurance system. What happened In August 2020 Mr B took out a telematics motor insurance policy. It was arranged and ... (3 pages)View decision
