We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122580 results
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Decision Reference DRN-3624056
2 Aug 2022 Gresham Insurance Company Limited UpheldInsuranceDRN-3624056 The complaint Mr and Mrs A complain that Gresham Insurance Company Limited (Gresham) declined their claim for specified items following a burglary at their home. What happened Mr and Mrs A took out home insurance online with Gresham. The contents insurance included specified pe... (3 pages)View decision -
Decision Reference DRN-3580860
2 Aug 2022 Aviva Insurance Limited UpheldInsuranceDRN-3580860 The complaint Miss G is unhappy that Aviva Insurance Limited (Aviva) have declined to cover the cost of damage to her carpet under her home contents insurance. What happened Miss G took out contents insurance as part of a tenants household insurance scheme arranged by her landl... (3 pages)View decision -
Decision Reference DRN-3626634
2 Aug 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3626634 The complaint Mr O is unhappy National Westminster Bank Plc (“NatWest”) won’t reimburse him after he was the victim of a scam. What happened Mr O was looking to buy a corporate bond and found a renewable energy company that appeared to sell them directly. He said he carried out... (5 pages)View decision -
Decision Reference DRN-3549100
2 Aug 2022 Bastion Insurance Co. Ltd UpheldInsuranceDRN-3549100 The complaint Mrs N has complained about Bastion Insurance Co. Ltd. She isn’t happy that its agent turned down a claim under her breakdown policy and the delays she faced. For ease of reading any reference to Bastion includes its agents. What happened I looked at this case and ... (3 pages)View decision -
Decision Reference DRN-3616955
2 Aug 2022 Allianz Global Assistance UpheldInsuranceDRN-3616955 The complaint Mr M has complained about the way Allianz Global Assistance dealt with a claim he made under his Home Emergency policy. What happened On 24 December 2020 Mr M contacted Allianz as his roof was leaking and water was coming into his home. Allianz arranged for a cont... (3 pages)View decision -
Decision Reference DRN-3616357
2 Aug 2022 Fairmead Insurance Limited UpheldInsuranceDRN-3616357 The complaint Miss W has complained about Fairmead Insurance Limited trading as Legal and General (L&G)’s handling of a claim she made under her home insurance policy. What happened In August 2021 Miss W notified her insurer L&G of an escape of water in her home. In Sep... (2 pages)View decision -
Decision Reference DRN-3624144
2 Aug 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3624144 The complaint Mr S has complained that Loans 2 Go Limited was irresponsible in lending to him. What happened Mr S was provided with the following loans by Loans 2 Go: Date taken Amount Term Monthly repayment Loan Status Loan one 17/07/2017 £500 18 months £113.28 Settled Early L... (4 pages)View decision -
Decision Reference DRN-3613885
2 Aug 2022 Asgard Financial Services Limited UpheldConsumer CreditDRN-3613885 The complaint Mr H complains that Asgard Financial Services Limited irresponsibly lent to him. He says he couldn’t afford the loan and it shouldn’t have been lent. What happened Asgard lent a loan for £3,500 in December 2016, the loan was repaid over 24 monthly instalments of £... (2 pages)View decision -
Decision Reference DRN-3362839
2 Aug 2022 Morses Club PLC UpheldConsumer CreditDRN-3362839 The complaint Mr C says Morses Club PLC irresponsibly lent to him. What happened This complaint is about a home credit loan lent in February 2021, the loan was for £400 with 34 weekly instalments of £20. Mr C fully repaid the loan in March 2021. Our adjudicator upheld Mr C’s co... (3 pages)View decision -
Decision Reference DRN-3620132
2 Aug 2022 First Complete Ltd UpheldInsuranceDRN-3620132 The complaint Mr A is unhappy with First Complete Ltd trading as PRIMIS Mortgage Network because he says it mis-sold him income protection insurance. What happened In November 2019, Mr A was recommended an income protection insurance policy by PRIMIS following a call with one o... (3 pages)View decision
