We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
-
Decision Reference DRN-3986353
27 Feb 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3986353 Complaint Mr C complains about an investment he made in a bond issued by Basset & Gold Plc (“B&G plc”). He says the bond was mis-sold to him. He says he was misled about how the money he invested in the bond would be used. Background The B&G Plc Bond Mr C invested i... (6 pages)View decision -
Decision Reference DRN-3963346
27 Feb 2023 Target Servicing Limited UpheldMortgagesDRN-3963346 The complaint Mr F complains that Target Servicing Limited wouldn’t allow him to redeem his help to buy shared equity loan. What happened Mr F bought a property with the assistance of the help to buy scheme. This is a government scheme whereby a purchaser takes a shared equity ... (8 pages)View decision -
Decision Reference DRN-3990639
27 Feb 2023 Barclays Bank UK PLC UpheldMortgagesDRN-3990639 The complaint Ms H and Mr W complain about the way that Barclays Bank UK PLC has administered a buy-to-let mortgage. They said it had changed the repayment type and term of the mortgage without their consent and has given them conflicting information about the status of the mor... (2 pages)View decision -
Decision Reference DRN-3968333
27 Feb 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3968333 The complaint Miss H complains Barclays Bank UK PLC (“Barclays”) restricted, then closed her accounts causing her financial loss, and distress and inconvenience. What happened This complaint only deals with the merits of Miss H’s complaint to do with the restrictions applied, a... (8 pages)View decision -
Decision Reference DRN-3671052
27 Feb 2023 American International Group UK Limited UpheldInsuranceDRN-3671052 The complaint Mr M complains that American International Group UK Limited (hereafter “AIG”) misled him in relation to a claim for permanent total disablement. What happened The background to this complaint is well known by both parties so I will only summarise what happened bel... (3 pages)View decision -
Decision Reference DRN-3954429
27 Feb 2023 Watford Insurance Company Europe Limited UpheldInsuranceDRN-3954429 The complaint Mr O complains about Watford Insurance Company Europe Limited (WIC) and the way they handled the claim he made on his motor insurance policy. What happened Mr O held a motor insurance policy, underwritten by WIC. Unfortunately, in July 2021, Mr O was involved in a... (4 pages)View decision -
Decision Reference DRN-3985283
27 Feb 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3985283 The complaint Mr and Mrs S complain about Admiral Insurance Company Limited’s handling of a claim on their home insurance. Both Mr and Mrs S are named policyholders on their Admiral policy, so any claim or complaint is brought by them both. But for simplicity, and because most ... (2 pages)View decision -
Decision Reference DRN-3874898
27 Feb 2023 Nationwide Building Society UpheldBanking and PaymentsDRN-3874898 The complaint Mr H complains that Nationwide Building Society gave him incorrect information about a 0% balance transfer offer. What happened Mr H says that when he initially opened his Nationwide account, in November 2021, he was unable to process a balance transfer due to a s... (3 pages)View decision -
Decision Reference DRN-3915698
27 Feb 2023 Rock Insurance Services Limited UpheldInsuranceDRN-3915698 The complaint Mr B and Mrs D complain that Rock Insurance Services Limited (“Rock”) failed to renew their excess waiver insurance policy and didn’t respond when they tried to make a claim. What happened Mr B and Mrs D had a car hire excess waiver insurance policy arranged throu... (2 pages)View decision -
Decision Reference DRN-3789537
27 Feb 2023 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-3789537 The complaint Miss J has complained that Casualty & General Insurance Company (Europe) Limited (C&G) has declined her claim when her dog was injured in a fight with another of her dogs. What happened Miss J has four dogs. On 15 January 2022, whilst Miss J was having a s... (2 pages)View decision