We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125363 results
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Decision Reference DRN-3805918
15 Nov 2022 Nationwide Building Society UpheldBanking and PaymentsDRN-3805918 The complaint Mr M is unhappy with the service he received from Nationwide Building Society in regard to a Subject Access Request (“SAR”) he made and in regard to him being incorrectly assessed as having answered his security questions incorrectly when speaking to Nationwide Wh... (4 pages)View decision -
Decision Reference DRN-3770525
15 Nov 2022 I Go 4 Ltd. UpheldInsuranceDRN-3770525 The complaint Mr M complains that IGo4 Limited charged him a cancellation fee and a telematics fee when it cancelled his telematics motor insurance policy. He wants these fees refunded. What happened Mr M took out a policy online with IGo4. He said he only realised that it was... (2 pages)View decision -
Decision Reference DRN-3781685
15 Nov 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3781685 The complaint Mr H has complained about the advice he received from Portal Financial Services LLP (‘Portal’) to switch a personal pension plan (‘PPP’) to a Self-Invested Personal Pension (‘SIPP’). The funds within the SIPP were then used to invest in several unregulated collect... (8 pages)View decision -
Decision Reference DRN-3691479
15 Nov 2022 Haven Insurance Company Limited UpheldInsuranceDRN-3691479 The complaint T, a limited company, complains about how Haven Insurance Company Limited handled a claim made on its commercial motor insurance policy. T is represented in this matter by a director, Mr K. What happened T’s van was damaged, and Haven took it for repairs. Mr K was... (3 pages)View decision -
Decision Reference DRN-3706892
15 Nov 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3706892 The complaint Ms A is unhappy with the way Royal & Sun Alliance Insurance plc (RSA) dealt with a claim she made under her home insurance policy. What happened The circumstances of this complaint aren’t in dispute, so I’ll summarise the main points: Ms A got in touch with R... (4 pages)View decision -
Decision Reference DRN-3806536
15 Nov 2022 QIC Europe Ltd UpheldInsuranceDRN-3806536 The complaint Mr B and Mrs B complain about how QIC Europe Ltd (QIC) handled a home insurance claim for damage at their property caused by a car crashing into it. QIC use agents to administer the policy and to assess claims. Reference to QIC includes these agents. What happened... (4 pages)View decision -
Decision Reference DRN-3684980
15 Nov 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3684980 The complaint Mr T complains that Everyday Lending Limited, trading as Everyday Loans (“Everyday”) irresponsibly provided him with a loan he couldn’t afford to repay. What happened Everyday approved a £2,500 loan for Mr T in April 2016. He was to pay 30 monthly instalments of £... (2 pages)View decision -
Decision Reference DRN-3667204
15 Nov 2022 Ikano Bank AB (publ) UpheldConsumer CreditDRN-3667204 The complaint Mrs M complains that Ikano Bank AB (publ) rejected her claim under section 75 Consumer Credit Act 194 in respect of a faulty carpet. What happened In June 2020 Mrs M purchased a new carpet from a retailer I will call S. It cost £3,365 which was funded by a fixed l... (2 pages)View decision -
Decision Reference DRN-3573235
15 Nov 2022 D C Financial Limited UpheldPensions and AnnuitiesDRN-3573235 The complaint Mr B complained that he was given unsuitable advice to transfer his defined benefit (DB) British Steel Pension Scheme (BSPS), to a personal pension plan. D C Financial Limited is responsible for answering this complaint and so to keep things consistent, I’ll refer... (10 pages)View decision -
Decision Reference DRN-3685044
15 Nov 2022 Interactive Investor Services Limited UpheldPensions and AnnuitiesDRN-3685044 The complaint Mr K complains that Interactive Investor Services Limited (IISL) treated him unfairly, causing him to have to transfer his self-invested personal pension (SIPP) to another provider. And that IISL then caused delays to the transfer process causing him lost investme... (7 pages)View decision
