We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122580 results
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Decision Reference DRN-3480213
1 Aug 2022 Quilter Investment Platform Limited UpheldInvestmentsDRN-3480213 The complaint Mr B complains about the transfer of a stocks and shares Individual Savings Account (ISA) that he has with Quilter Investment Platform Limited. What happened In early April 2021 Mr B received a contract note from Quilter saying his ISA was being transferred to ano... (2 pages)View decision -
Decision Reference DRN-3603302
1 Aug 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-3603302 The complaint Mr W has complained that Shawbrook Bank Limited rejected his claim against it under Section 75 of the Consumer Credit Act 1974. What happened Mr W bought solar panels for his home. The purchase was funded by a loan from Shawbrook, and that business is therefore li... (3 pages)View decision -
Decision Reference DRN-3588139
1 Aug 2022 American International Group UK Limited UpheldInsuranceDRN-3588139 The complaint Mr D complains, on behalf of his business, that American International Group UK Limited (“AIG”) unfairly declined a claim under his business protection insurance policy. What happened Mr D runs a business repairing bicycles and he holds an insurance policy with AI... (3 pages)View decision -
Decision Reference DRN-3613069
1 Aug 2022 AXA Insurance UK Plc UpheldInsuranceDRN-3613069 The complaint Miss A complains about the repairs that AXA Insurance UK Plc made to her car after a claim made on her motor insurance policy. She wants her car fully repaired and compensation for her trouble and upset and loss of use. Miss A is represented in this matter by Mr M... (3 pages)View decision -
Decision Reference DRN-3537466
1 Aug 2022 Interactive Investor Services Limited UpheldInvestmentsDRN-3537466 The complaint Mr B complains that Interactive Investor Service Limited (“II”) failed to notify him of changes to the cost and related charges associated with his share dealing account. What happened In February 2008 Mr B purchased shares in a company, I shall refer to as “Compa... (4 pages)View decision -
Decision Reference DRN-3616251
1 Aug 2022 Brightside Insurance Services Limited UpheldInsuranceDRN-3616251 The complaint Mrs M complains that Brightside Insurance Services Limited (“Brightside”) has treated her unfairly in relation to information about her no claims discount (“NCD”). What happened The background of this complaint is well known to both parties, so I’ve summarised eve... (2 pages)View decision -
Decision Reference DRN-3624172
1 Aug 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3624172 The complaint Mr P complains that NewDay Ltd has irresponsibly lent to him. Mr P is represented by a claims management company in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments they have made as being made by Mr P himself. What happe... (5 pages)View decision -
Decision Reference DRN-3466138
1 Aug 2022 AutoMoney Limited UpheldConsumer CreditDRN-3466138 The complaint Mr H complains that a car he acquired via a hire purchase agreement with AutoMoney Limited wasn’t of satisfactory quality. What happened In June 2021 Mr H acquired a used car via a three-year hire purchase agreement with AutoMoney. The credit agreement was arrange... (5 pages)View decision -
Decision Reference DRN-3616626
1 Aug 2022 United Trust Bank Limited UpheldMortgagesDRN-3616626 The complaint Mr and Mrs M complain about a lack of support from United Trust Bank Limited, when they ran into difficulties paying off a bridging loan secured on their home. What happened In January 2020, Mr and Mrs M arranged a twelve month bridging loan, in the form of a mort... (6 pages)View decision -
Decision Reference DRN-3339711
1 Aug 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3339711 The complaint Mr B has complained about the advice he received from Portal Financial Services LLP (Portal) to transfer a defined contribution personal pension (PP) he held to a Self-Invested Personal Pension (SIPP). Mr B is being represented by a third party, but for ease I’ll ... (6 pages)View decision
