We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122580 results
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Decision Reference DRN-3405246
1 Aug 2022 Wirecard Card Solutions Limited UpheldBanking and PaymentsDRN-3405246 The complaint Mr A complains to Wirecard Card Solutions Limited that his Pockit account was blocked unfairly and then closed. He also says they failed to return the balance held on his account to him. The Pockit account is a pre-paid payment card administered by Wirecard Card S... (3 pages)View decision -
Decision Reference DRN-3622445
1 Aug 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3622445 Complaint Mr M has complained that AvantCredit of UK, LLC (“Avant Credit”) irresponsibly lent to him. Background Avant Credit provided Mr M with a loan for £4,500.00 in June 2015. This loan was due to be repaid in 60 monthly instalments of just over £171. One of our adjudicator... (2 pages)View decision -
Decision Reference DRN-3615110
1 Aug 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3615110 The complaint Miss T is unhappy because Monzo Bank Ltd (Monzo) did not reimburse the money she transferred to a fraudster. What happened Both parties are aware of the circumstances of the complaint, so I won’t repeat them all here. But briefly, Miss T was approached on social m... (4 pages)View decision -
Decision Reference DRN-3620910
1 Aug 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3620910 Complaint Miss A is unhappy that Monzo Bank Ltd (“Monzo”) closed her account and recorded a fraud prevention marker against her. Background In April 2021, Monzo wrote to Miss A to inform her that her account had been referred to its investigation team for review and as a result... (3 pages)View decision -
Decision Reference DRN-3602776
1 Aug 2022 Hillingdon Credit Union Limited UpheldConsumer CreditDRN-3602776 Complaint Mr E has complained that Hillingdon Credit Union Limited (“Hillingdon”) provided him with unaffordable loans. He says it was irresponsible for him to have been provided with these loans. Background Hillingdon provided Mr E with an initial loan for £5,000.00 in January... (8 pages)View decision -
Decision Reference DRN-3601233
31 Jul 2022 Santander UK Plc UpheldBanking and PaymentsDRN-3601233 The complaint Mr H complains that Santander UK Plc unfairly closed his account and lodged a fraud marker against him with CIFAS. What happened Mr H received fraudulent funds into his account, after agreeing to help out someone who he shared accommodation with. Mr H explained th... (3 pages)View decision -
Decision Reference DRN-3458521
31 Jul 2022 Vanquis Bank Limited UpheldBanking and PaymentsDRN-3458521 The complaint Mr K complains Vanquis Bank Limited (Vanquis) unfairly chased him for payments on his credit card account whilst on a payment holiday and marked his credit file. What happened Mr K says he contacted Vanquis in June 2020 following an agreed three-month Covid paymen... (3 pages)View decision -
Decision Reference DRN-3599815
30 Jul 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3599815 The complaint Miss M complains about how National Westminster Bank Plc (NatWest) dealt with an account default. What happened Miss M says NatWest registered a default on her credit file in 2017 which she found out about in 2019. She says NatWest agreed to remove the default, bu... (2 pages)View decision -
Decision Reference DRN-3583319
30 Jul 2022 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-3583319 The complaint Mr M complains that Mercedes-Benz Financial Services UK Limited (MBFS) overcharged him for damage to a car he returned at the end of a finance agreement. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here.... (2 pages)View decision -
Decision Reference DRN-2946014
30 Jul 2022 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-2946014 The complaint Mr L complains that Clydesdale Bank Plc blocked his account access. What happened Mr L says he tried to make a payment to a business for repairs to his piano in November 2020. He says Clydesdale blocked the payment and so he contacted it. Mr L says he was told the... (2 pages)View decision
