We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
-
Decision Reference DRN-3383943
22 Mar 2022 By Miles Ltd UpheldInsuranceDRN-3383943 The complaint Mr D has complained about the service received by By Miles Ltd (‘By Miles’) and has complained that it didn’t honour the excess amount which it first offered when he was purchasing a motor insurance policy. What happened Mr D bought a motor insurance policy online... (3 pages)View decision -
Decision Reference DRN-3113129
22 Mar 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3113129 The complaint Mr G is unhappy with the advice he received from Portal Financial Services LLP (Portal) to transfer his Section 32 pension to a Self-Invested Personal Pension (SIPP) and to invest in multiple high-risk investments in 2011. What happened Mr G was advised by Portal,... (6 pages)View decision -
Decision Reference DRN-3387559
22 Mar 2022 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3387559 The complaint Mrs B has complained that Tesco Personal Finance Plc (trading as Tesco Bank) hasn’t helped her recover the money paid for goods and services on her credit card. What happened In mid-January 2020 Mrs B contacted a supplier to provide parts and complete plumbing wor... (9 pages)View decision -
Decision Reference DRN-3378997
22 Mar 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3378997 The complaint Mr S is unhappy that Barclays Bank UK PLC trading as Barclaycard didn’t extend his promotional 0% interest rate on his credit card account when it expired. What happened The background to this complaint and my initial conclusions were set out in my provisional dec... (5 pages)View decision -
Decision Reference DRN-3307846
22 Mar 2022 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-3307846 The complaint Mr S complains that BMW Financial Services (GB) Limited (“BMWFS”) wrongly registered adverse credit information against his name in relation to a debt that was in dispute. What happened In December 2015 Mr S entered into a four year hire purchase agreement for a n... (2 pages)View decision -
Decision Reference DRN-3249083
22 Mar 2022 EUI Limited UpheldInsuranceDRN-3249083 The complaint Miss C complains about the poor work done by the approved repairer used by EUI Limited (trading as Admiral Insurance) when she made a claim on her motor insurance policy, plus EUI’s poor general service and delays. What happened Miss C’s car first went to the appr... (3 pages)View decision -
Decision Reference DRN-3387682
22 Mar 2022 MotoNovo Finance Limited UpheldConsumer CreditDRN-3387682 The complaint Miss T complains about the quality of a car she has been financing through an agreement with MotoNovo Finance Limited (“MotoNovo”). What happened I issued my provisional decision on this complaint earlier this month. An extract from that provisional decision is se... (3 pages)View decision -
Decision Reference DRN-3378132
22 Mar 2022 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3378132 The complaint Ms O is unhappy with the way Admiral Insurance (Gibraltar) Limited has dealt with a problem she claimed for under her home insurance policy. What happened I’ll set out a brief summary of the main points relevant to this dispute. In early 2020, Ms O noticed damp i... (6 pages)View decision -
Decision Reference DRN-3387997
22 Mar 2022 Ageas Insurance Limited UpheldInsuranceDRN-3387997 The complaint Mr S and Mrs B complain about the unfair treatment of their claim for a crack in the flooring and a leak, on their late father’s policy with Ageas Insurance Limited. What happened I sent the parties my provisional decision in February 2022, in which I set out the ... (4 pages)View decision -
Decision Reference DRN-3380094
22 Mar 2022 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3380094 The complaint Mrs M complains to Gallium Fund Solutions Limited that she lost the money she invested into a three year bond issued by Basset & Gold Plc (“B&G plc”). She says she thinks the bond was mis-sold to her, and would like to be compensated for her loss. What ha... (30 pages)View decision
